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Tourism Jobs (NOW HIRING)

The Marketing & Tourism Officer will be responsible for communicating the City of Alvin's story and promoting and overseeing the day-to day marketing operations of the Convention & Visitors Bureau ...

As our Tourism & Operations Intern , you'll be the friendly face of our brand - welcoming guests, setting them up for road trips of a lifetime, and ensuring their journey ends just as wonderfully as ...

As a Tourism Advisor, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.). You are the primary point of contact for the ...

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Tourism information

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$75.5K

$117K

$146.5K

How much do tourism jobs pay per year?

As of Aug 15, 2026, the average yearly pay for tourism in the United States is $116,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,000.00 and $133,500.00 per year, depending on experience, location, and employer.

What is a career in tourism?

A career in tourism involves working in industries that cater to travelers and tourists, such as travel agencies, hotels, tour operators, attractions, and event planning. Professionals in tourism help plan trips, provide information, offer customer service, and ensure travelers have enjoyable experiences. The field offers diverse roles, from front-line customer service to management and marketing positions. Working in tourism often requires strong communication, problem-solving, and cultural awareness skills. It can be rewarding for those who enjoy engaging with people and learning about different cultures.

What are the key skills and qualifications needed to thrive in tourism, and why are they important?

To thrive in Tourism, you need strong customer service skills, cultural awareness, and often a degree or certification in hospitality, travel, or tourism management. Familiarity with booking platforms, reservation systems, and travel planning software is typically required. Excellent communication, problem-solving, and adaptability help professionals exceed guest expectations and handle unexpected situations. These skills ensure memorable experiences for clients and drive repeat business in a competitive global industry.

What jobs are there in the tourism industry?

Jobs in the tourism industry involve providing hospitality services to tourists, or visitors to a region. Common tourism jobs include a travel agent, who helps people research and book travel plans, and a hotel manager or concierge, whose duties include providing tourists with accommodations during their stay. Other jobs in the tourism industry are tour guides, leisure activity coordinators, cruise ship performers, and public relations managers.

What is the difference between Tourism vs Travel Agent?

AspectTourismTravel Agent
Primary FocusPromoting destinations and experiences for travelersPlanning and booking travel arrangements for clients
Work EnvironmentTourism boards, travel agencies, online platformsTravel agencies, tour operators, online booking sites
CredentialsOften no formal certification required; knowledge of destinationsCertifications like IATA, CLIA, or travel agent licenses often preferred
Industry UsageMarketing, destination management, hospitalityTravel planning, booking, customer service

While both careers involve the travel industry, tourism focuses on promoting and managing travel destinations and experiences, whereas travel agents specialize in planning and booking individual travel arrangements for clients. Understanding these differences helps in choosing the right career path or service.

What are some common challenges faced by professionals working in the tourism industry?

Professionals in the tourism industry often encounter challenges such as managing seasonal fluctuations in demand, adapting quickly to travel trends, and ensuring customer satisfaction despite unpredictable factors like weather or travel delays. Additionally, they must stay up to date with health and safety regulations and be prepared to respond to emergencies. Effective communication and flexibility are essential, as tourism professionals frequently collaborate with diverse teams and interact with people from different cultural backgrounds.

What is the best job in tourism?

The best job in tourism depends on individual interests and skills, but roles such as tour managers, travel consultants, and hospitality managers are highly regarded for their impact and earning potential. These positions often require strong communication, organizational skills, and industry knowledge, with certifications like travel and tourism diplomas enhancing prospects.

What jobs can you get with tourism?

Jobs in tourism include roles such as travel agent, tour guide, hotel manager, event planner, and customer service representative. These positions often require strong communication skills, knowledge of destinations or hospitality, and sometimes certifications or training in tourism or hospitality management.

What cities are hiring for Tourism jobs?

Cities with the most Tourism job openings:

What are the most commonly searched types of Tourism jobs?

The most popular types of Tourism jobs are:

What states have the most Tourism jobs?

States with the most job openings for Tourism jobs include:

Infographic showing various Tourism job openings in the United States as of August 2026, with employment types broken down into 11% Internship, 72% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 2% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $116,999 per year, or $56.2 per hour.

Manager of Tourism Industry Relationships

Destination Cleveland

Cleveland, OH โ€ข On-site

$65K - $81K/yr

Full-time

Re-posted 10 days ago


Job description

Annual Salary:$65,000-$81,000
Annual Organizational Bonus Potential 4%
Opportunity for individual bonus incentives in 2027
ORGANIZATION OVERVIEW
As unapologetic promoters of Cleveland, Destination Cleveland's team works every day to attract visitors, inspire visitors and locals alike to explore and connect people to experiences that illustrate Cleveland's diversity, creativity, and contagious passion. We're in the business of equitably growing the region's economy through travel and tourism while also cultivating a passion for Greater Cleveland. As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We're a group of expectation-exceeding, fun-loving, innovative professionals.
SUMMARY OF POSITION
The Manager of Tourism Industry Relationships is responsible for building, managing, and growing relationships with small and midsize hospitality and tourism businesses across Greater Cleveland. This role focuses on engaging independent operators, new businesses and community-based organizations and businesses, particularly those with strong potential for future growth and deeper engagement.
The Manager of Tourism Industry Relationships serves as a trusted consultant and primary point of contact for these businesses, helping them connect to Destination Cleveland programs, opportunities and resources. Through intentional relationship-building, this role converts initial engagement points into long-term partnership, revenue generation, and increased industry alignment.
This position is relationship-driven and outcomes-focused. The Manager of Tourism Industry Relationships will work closely with the Programs Specialist and broader Destination Engagement team to ensure program participation translates into sustained industry relationships, deeper representation across hospitality & tourism industry segments and measurable impact.
SUCCESS IN THIS ROLE LOOKS LIKE
  • Strong, trust-based relationships with a diverse portfolio of small and midsize business partners
  • Increased representation and engagement of neighborhood, cultural, and independent businesses within Destination Cleveland's hospitality & tourism industry network
  • Measurable conversion of engagement into revenue in the form of partnership dues and advertising
  • High satisfaction and retention within assigned accounts
  • Consistent and strategic use of customer relationship management (CRM) data to guide decision-making and prioritize relationship management

ESSENTIAL DUTIES AND RESPONSIBILITIES
Relationship Management & Account Ownership
  • Own and manage a defined portfolio of small and midsize business hospitality & tourism industry relationships.
  • Serve as the primary point of contact at Destination Cleveland for assigned businesses, ensuring a high-touch, responsive, and relationship-centered experience.
  • Maintain and build trust through consistent outreach, proactive communication and timely follow-through.
  • Conduct regular check-ins (in-person, virtual, or on-site) to understand needs, challenges, and opportunities within portfolio of accounts.
  • Maintain a deep understanding of each partner's business model, goals, and target audiences.

Engagement of Hospitality & Tourism Industry Segments
  • Priority industry segments include:
  • Independently owned restaurants and retailers
  • Culturally significant or neighborhood-based organizations and businesses
  • Seasonal, pop-up, or experiential operators
  • Tours, attractions, and experience-based businesses
  • Actively identify and engage underrepresented hospitality & tourism industry segments to ensure equitable inclusion and participation across Destination Cleveland's network of relationships.

Program-to-Partnership Conversion Strategy
  • Partner closely with the Programs Specialist to identify businesses engaging in programs, workshops, and events. Track and manage the progression of these businesses from:
  • Awareness to Participation to Partnership (microbusiness or entry-level partnerships, introductory advertising packages) to Growth
  • Create tailored pathways for small and midsize business partners to scale their involvement and investment with Destination Cleveland over time.

Revenue Generation & Portfolio Growth
  • Contribute directly to team private revenue goals through:
  • New partner acquisition
  • Retention and renewals
  • Consultative selling around relevant assets, projects and initiatives
  • Balance organizational revenue goals with sensitivity to the needs and capacity of small businesses.
  • Identify creative, accessible ways for partners to participate in revenue-generating opportunities.

Community & Neighborhood Engagement
  • Serve as a connector between Destination Cleveland and neighborhood business ecosystems.
  • Build relationships with local business districts, chambers, merchant associations and community-based organizations.
  • Collaborate with these community partners to:
  • Increase awareness of Destination Cleveland offerings
  • Strengthen local ecosystem of small and midsize business support
  • Ensure programming reflects diverse voices and perspectives

Internal Collaboration and Alignment
  • Work cross-functionally with:
  • Programs team (engagement + pipeline development)
  • Marketing, content and PR teams (storytelling + visibility + media opportunities)
  • Convention services team (alignment on referral opportunities for meetings & conventions)
  • Share insights from partners to inform:
  • Program development
  • Product offerings
  • Messaging and outreach strategies
  • Ensure small and midsized business perspectives are represented in organizational planning.

Data, CRM & Relationship Tracking
  • Maintain accurate, real-time records of all partner interactions, opportunities, and outcomes in CRM.
  • Work closely with the Industry Engagement Support Specialist to track key metrics including:
  • Engagement activity
  • Conversion rates
  • Revenue generated
  • Partner lifecycle stage
  • Use data to prioritize outreach, identify gaps, and improve performance.
  • Develop and follow standardized workflows for account management.

Continuous Improvement & Strategic Input
  • Identify areas of opportunity to leverage AI to more efficiently manage and scale the number of relationships we can manage.
  • Identify trends in small and midsize business needs, industry gaps and engagement barriers.
  • Recommend improvements to programs, outreach strategies, and partner offerings.
  • Contribute to the evolution of Destination Cleveland's small and midsize business engagement model.
  • Take on expanded or evolving responsibilities as initiatives grow over time.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
REQUIREMENTS
  • Strong written and verbal communication skills
  • Extremely organized and strong attention to detail
  • Project management skills
  • Demonstrated research and critical thinking skills
  • Ability to thrive in a fast-paced, ever-changing environment
  • Creativity in problem solving and solutions-oriented approach
  • Ability to work flexible hours when required
  • Public speaking skills

EXPERIENCE AND EDUCATION
  • Prior work experience in community partnerships and/or relevant account or relationship management experience working with small and midsized business (particularly in the hospitality & tourism industry) (3 - 5 years).
  • Comfort and ability to leverage a human-centered approach to AI (i.e. using it as a tool, not as a replacement for engagement).
  • General understanding of basic marketing & sales skills.
  • Experience with consultative selling and relationship management is preferred.
  • Bachelor's degree preferred but not required.

PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Viewing computer monitors
  • Ability to lift to 40 pounds safely
  • Ability to stand for long periods of time when on-site for programs & events

WORK ENVIRONMENT
  • Office environment; moderate noise.
  • Event environment when on-site for programs & engagements.
  • Days and hours of work are Monday through Friday, 8:30 a.m. - 5:00 p.m.
  • Frequent travel across the City of Cleveland and throughout Cuyahoga County to meet in-person with business owners.
  • Some weekends and evenings will be required around major event support and depending on timing for programs & engagements.

Salary Description
$65,000-$81,000