Job Title: Part Time Tour Coordinator
Client: Heavy Machine Manufacturing Company
Duration: 2 Years
Location: Waterloo, IA 50704
Shift Options: Tuesday to Thursday: 7:30 AM – 4:00 PM
OR Monday – Friday: 7:30 AM – 11:30 AM
Role Overview
• Provide excellent customer service to visitors and customers
• Coordinate and manage factory tours and visitor activities
• Ensure guests have a smooth, welcoming, and memorable experience
• Act as the company representative during tours and events
Key Responsibilities
• Manage scheduling and coordination of factory tours
• Serve as the primary contact for visitor-related inquiries
• Ensure professional and timely communication with guests
• Oversee visitor logistics including check-in and orientation
• Coordinate the movement and management of guest groups
• Support and guide tour teams to ensure quality experiences
• Collect and analyze visitor feedback for improvement
• Collaborate with internal teams to ensure successful tours
• Maintain visitor records and compliance with safety procedures
Major Duties
• Coordinate and plan all factory tours
• Prepare schedules for tour guides based on tour demand
• Compile data and prepare standard and special reports
• Perform office administrative tasks such as:
• Correspondence
• Invoicing
• Filing
• Bill payments
• Reporting
• Represent the company during tours and events
• Train tour guides on routes and presentation information
• Drive visitors when required (if applicable)
Visitor Experience & Event Support
• Deliver high-quality hospitality and guest service
• Coordinate logistics for visitor programs and events
• Ensure all tours run smoothly and on schedule
• Enhance visitor engagement and overall experience
Required Skills
• Strong customer service and hospitality mindset
• Excellent interpersonal and communication skills
• Strong organizational and time management abilities
• Attention to detail and logistics coordination skills
• Problem-solving and critical thinking ability
Preferred Background
• Experience in hospitality or guest services
• Experience in visitor management or event coordination
• Ability to interact confidently with guests and internal teams
• Interest in creating engaging visitor experiences
Additional Requirements
• May require driving as part of tour coordination duties
• Ability to coordinate multiple activities simultaneously
• Comfortable working in a visitor-facing environment
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