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Total Cx Jobs (NOW HIRING)

Leading consultative, relationship-building sales calls via the telephone, inbound/outbound, with financial advisors and other licensed professionals to deliver the Total Client Experience (Total CX ...

Fully Covered by Energy CX (100%) * Basic Term Life & AD&D Insurance * Short-Term Disability * Long-Term Disability 401(K) * Employer match 20% of total contribution on up to 5% of salary Additional

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Our approach to benefits and total rewards considers our team members' whole selves and what may be ...

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Our approach to benefits and total rewards considers our team members' whole selves and what may be ...

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Our approach to benefits and total rewards considers our team members' whole selves and what may be ...

As a CX Insights Consultant - Payments , you'll transform customer feedback, behavioral trends, and ... Our approach to benefits and total rewards considers our team members' whole selves and what may be ...

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Total Cx information

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How much do total cx jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for total cx in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Total Customer Experience (Total CX) Manager, and why are they important?

To thrive as a Total Customer Experience (Total CX) Manager, you need a solid background in customer experience strategy, data analysis, and project management, typically supported by a degree in business, marketing, or a related field. Familiarity with CX platforms (like Qualtrics or Medallia), CRM systems, and relevant certifications such as CCXP (Certified Customer Experience Professional) are highly valuable. Exceptional communication, problem-solving, and leadership skills help drive customer-centric initiatives and foster cross-functional collaboration. These skills are crucial for mapping the customer journey, implementing effective CX improvements, and driving business growth through enhanced customer satisfaction.

What are Total Cx professionals and what do they do?

Total Cx professionals specialize in optimizing the Total Customer Experience (Total CX) across all touchpoints of a business. Their role involves analyzing customer interactions, identifying pain points, and developing strategies to enhance satisfaction and loyalty. They often work closely with marketing, product, and support teams to ensure a seamless and positive experience for customers throughout their journey. By leveraging data and feedback, Total Cx professionals help organizations build stronger relationships with their customers and differentiate themselves in competitive markets.

What is the difference between Total Cx vs Customer Experience Specialist?

AspectTotal CxCustomer Experience Specialist
Required CredentialsTypically requires certifications in customer experience management, data analysis, or related fieldsOften requires customer service or communication certifications
Work EnvironmentStrategic roles involving cross-departmental coordination, data analysis, and customer journey mappingFrontline customer service, support, and direct customer interaction
Employer & Industry UsageUsed across industries focusing on overall customer experience strategyCommon in retail, hospitality, and service industries for direct customer support
Search & Comparison IntentPeople comparing roles related to customer experience management and strategyIndividuals seeking customer service roles or support positions

The Total Cx role focuses on strategic management of the entire customer experience, involving data analysis and cross-department collaboration. In contrast, a Customer Experience Specialist typically handles direct customer interactions and support. Both roles are essential in enhancing customer satisfaction but differ in scope and responsibilities.

What are some common challenges Total Cx professionals face when managing multiple client accounts?

Total Cx professionals often juggle several client accounts simultaneously, which can present challenges such as balancing competing priorities, maintaining high-quality communication, and quickly adapting to each client's evolving needs. Effective time management and strong organizational skills are essential, as is the ability to collaborate efficiently with cross-functional teams like sales, product, and support. Being proactive in anticipating client concerns and consistently delivering value are key to overcoming these challenges and ensuring client satisfaction.
More about Total Cx jobs
What cities are hiring for Total Cx jobs? Cities with the most Total Cx job openings:
What states have the most Total Cx jobs? States with the most job openings for Total Cx jobs include:
Infographic showing various Total Cx job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 88% Full Time, 6% Part Time, and 2% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.
Division Associate

Division Associate

Invesco

Atlanta, GA โ€ข Hybrid

Full-time

Medical, Retirement, PTO

Re-posted yesterday


Job description

About Invesco

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

What's in it for you?

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:

  • Flexible paid time off

  • Hybrid work schedule

  • 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution

  • Health & wellbeing benefits

  • Parental Leave benefits

  • Employee stock purchase plan

Job Description

About the Department:
The Internal Sales Department engages with financial professionals to deliver a Total Client Experience in becoming an indispensable partner. To accomplish this, we leverage a differentiated consultative experience with our clients through Business Consulting, Portfolio Consulting, and Client Engagement. We Learn, Grow and Succeed together.

About the Role:
The Division Associate is a key member of our Internal Sales Desk, responsible for nurturing long-standing relationships with existing intermediary clients, driving proactive engagement strategies, and supporting reactive account and relationship management. This role also focuses on identifying and cultivating new client relationships to expand wallet share and promote long-term investment in Invesco products and services. As a primary point of contact, the Division Associate serves as the voice of Invesco, playing a vital role in advancing the client journey and contributing to both revenue growth and profitability. This position is ideal for recent college graduates or early-career sales professionals looking to break into the asset management industry. Invesco offers a collaborative culture, a supportive environment, an industry-leading training program, and a strong track record of internal career advancement.

Responsibilities of the Role:

  • Managing the digital footprint through bi-weekly/monthly targeted content campaigns via Salesloft.

  • Assisting in the preparation and delivery of client communications, including digital outreach, webinar coordination, and follow-up activities.

  • Analyzing sales trends across broker/dealer firms and individual advisors using Customer Relationship Management (CRM) system data and other external tools.

  • Owning client engagement outreach by means of lead campaigns in coordination with data scientists, marketing, and the Wealth Management Platform (WMP) team.

  • Delivering client service and implementing sales strategies focused on prospecting and client journey development.

  • Leading consultative, relationship-building sales calls via the telephone, inbound/outbound, with financial advisors and other licensed professionals to deliver the Total Client Experience (Total CX) platform.

  • Actively and accurately documenting all client interactions into the CRM system to ensure the integrity of our data, as well as deepen expertise within the system.

  • Collaborating across teams to ensure timely and effective execution of business initiatives.

  • Participating in a structured training curriculum focused on investment products, consultative selling, client service, and industry knowledge.

  • Engaging in ongoing professional development to build skills in communication, portfolio analysis, and relationship management.

  • Supporting the coordination of client events, meetings, and conferences as needed.


Requirements of the Role:

  • 0-2 years of experience in financial services, sales, or client support preferred

  • College degree or equivalent experience required

  • Progress toward FINRA SIE, Series 7 and 63 licensing encouraged (must acquire required licenses within firm-defined time period)

  • Curiosity about sales, prior sales experience a plus

  • A strong desire to learn about Capital Markets, mutual funds, ETFs, other investment solutions, and impact of economic factors

  • Consultative, client-first approach

  • Strong written, verbal, and interpersonal communication skills

  • A digital and data-driven approach

  • Strong work ethic, high integrity, and strong values

  • Motivated to achieve success and grow personally and with the firm

Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)NoWorkplace Model

Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.