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Total Cx Jobs in Spring, TX (NOW HIRING)

Dow -

Customer Manager - United States

Houston, TX · On-site +1

Collaborate with other functions and stakeholders to deliver CX results. Qualifications * A minimum ... Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health ...

All JobsTotal Cx JobsTotal Cx Jobs in Spring, TX

Total Cx information

See Spring, TX salary details

$10

$21

$42

How much do total cx jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for total cx in Spring, TX is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $25.67 per hour, depending on experience, location, and employer.

What is a Total Cx professional?

Total Cx professionals specialize in optimizing the Total Customer Experience (Total CX) across all touchpoints of a business. Their role involves analyzing customer interactions, identifying pain points, and developing strategies to enhance satisfaction and loyalty. They often work closely with marketing, product, and support teams to ensure a seamless and positive experience for customers throughout their journey. By leveraging data and feedback, Total Cx professionals help organizations build stronger relationships with their customers and differentiate themselves in competitive markets.

What are the key skills and qualifications needed to thrive as a Total Cx manager?

To thrive as a Total Customer Experience (Total CX) Manager, you need a solid background in customer experience strategy, data analysis, and project management, typically supported by a degree in business, marketing, or a related field. Familiarity with CX platforms (like Qualtrics or Medallia), CRM systems, and relevant certifications such as CCXP (Certified Customer Experience Professional) are highly valuable. Exceptional communication, problem-solving, and leadership skills help drive customer-centric initiatives and foster cross-functional collaboration. These skills are crucial for mapping the customer journey, implementing effective CX improvements, and driving business growth through enhanced customer satisfaction.

What are some common challenges Total Cx professionals face when managing multiple client accounts?

Total Cx professionals often juggle several client accounts simultaneously, which can present challenges such as balancing competing priorities, maintaining high-quality communication, and quickly adapting to each client's evolving needs. Effective time management and strong organizational skills are essential, as is the ability to collaborate efficiently with cross-functional teams like sales, product, and support. Being proactive in anticipating client concerns and consistently delivering value are key to overcoming these challenges and ensuring client satisfaction.

What is the difference between Total Cx vs Customer Experience Specialist?

AspectTotal CxCustomer Experience Specialist
Required CredentialsTypically requires certifications in customer experience management, data analysis, or related fieldsOften requires customer service or communication certifications
Work EnvironmentStrategic roles involving cross-departmental coordination, data analysis, and customer journey mappingFrontline customer service, support, and direct customer interaction
Employer & Industry UsageUsed across industries focusing on overall customer experience strategyCommon in retail, hospitality, and service industries for direct customer support
Search & Comparison IntentPeople comparing roles related to customer experience management and strategyIndividuals seeking customer service roles or support positions

The Total Cx role focuses on strategic management of the entire customer experience, involving data analysis and cross-department collaboration. In contrast, a Customer Experience Specialist typically handles direct customer interactions and support. Both roles are essential in enhancing customer satisfaction but differ in scope and responsibilities.

What skills are needed for total CX jobs?

Total CX jobs typically require strong communication and interpersonal skills to effectively interact with customers. Additionally, proficiency with customer relationship management (CRM) tools, problem-solving abilities, and a good understanding of the company's products or services are essential for success in these roles.

What cities near Spring, TX are hiring for Total Cx jobs?

Cities near Spring, TX with the most Total Cx job openings:

Total Cx jobs near you
Infographic showing various Total Cx job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $44,362 per year, or $21.3 per hour.

Customer Manager - United States

Dow -

Houston, TX • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Re-posted 4 hours ago

Dow rating

8.6

Company rating: 8.6 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

17th of 103 rated chemical manufacturers

Job description

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you're looking for a challenge and meaningful role, you're in the right place.

About this Talent Community

Dowis building a network of qualified candidates for current and futureCustomer Manageropportunities across our Commercial organization.

These positions will primarily be aligned to our major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA. Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.

Responsibilities

  • Manage account portfolio and prepare and implement sales plans.
  • Lead and coordinate customer relationships working to understand customer needs and identify potential new clients.
  • Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
  • Manage Sales Contracts following Dow guidelines and legal requirements according to each region and country.
  • Develop and execute sales and marketing plans delivering business goals of volume and value.
  • Collect and utilize market intelligence to shape sales/marketing plan.
  • Lead and conduct negotiations and implement price changes and strategies.
  • Collaborate with other functions and stakeholders to deliver CX results.

Qualifications

  • A minimum of a bachelor's degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
  • A minimum of5years of relevant working experience.
  • A minimum requirement fortheseU.S. based positionsis the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.

Skills

  • Business Acumen:Strong business acumen and abilityto clearlycommunicate financialtradeoffs.
  • Communication: Strong written and verbal communication skills.
  • Negotiation: Self-starter with a strong bias for action and negotiating skills.
  • Interpersonal Effectiveness:Demonstratesthe ability to build andmaintainstrong, productive relationships with customers, colleagues, and cross-functional stakeholders.
  • Influencing Skills: Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
  • Analytical Thinking:Ability to gather, interpret, and evaluate customer, market, and business data toidentifytrends, solve problems, and make informed decisions.

Additional Notes

  • Relocationassistanceis not available forthesepositions.
  • This position may require travel based on business needs. Travel frequency and duration mayvaryandspecific expectations will be discussed as business requirements evolve.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
    • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
    • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).
  • Employee discounts for online shopping, cinema tickets, gym memberships and more.
  • Additionally, some of our locations might offer:
    • Transportation allowance (availability varies depending on location)
    • Meal subsidiaries/vouchers (availability varies depending on location)
    • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications.Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36,000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.

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