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Total Cx Jobs in Spring, TX (NOW HIRING)

Total Cx information

See Spring, TX salary details

$10

$21

$42

How much do total cx jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for total cx in Spring, TX is $21.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $25.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Total Customer Experience (Total CX) Manager, and why are they important?

To thrive as a Total Customer Experience (Total CX) Manager, you need a solid background in customer experience strategy, data analysis, and project management, typically supported by a degree in business, marketing, or a related field. Familiarity with CX platforms (like Qualtrics or Medallia), CRM systems, and relevant certifications such as CCXP (Certified Customer Experience Professional) are highly valuable. Exceptional communication, problem-solving, and leadership skills help drive customer-centric initiatives and foster cross-functional collaboration. These skills are crucial for mapping the customer journey, implementing effective CX improvements, and driving business growth through enhanced customer satisfaction.

What are Total Cx professionals and what do they do?

Total Cx professionals specialize in optimizing the Total Customer Experience (Total CX) across all touchpoints of a business. Their role involves analyzing customer interactions, identifying pain points, and developing strategies to enhance satisfaction and loyalty. They often work closely with marketing, product, and support teams to ensure a seamless and positive experience for customers throughout their journey. By leveraging data and feedback, Total Cx professionals help organizations build stronger relationships with their customers and differentiate themselves in competitive markets.

What is the difference between Total Cx vs Customer Experience Specialist?

AspectTotal CxCustomer Experience Specialist
Required CredentialsTypically requires certifications in customer experience management, data analysis, or related fieldsOften requires customer service or communication certifications
Work EnvironmentStrategic roles involving cross-departmental coordination, data analysis, and customer journey mappingFrontline customer service, support, and direct customer interaction
Employer & Industry UsageUsed across industries focusing on overall customer experience strategyCommon in retail, hospitality, and service industries for direct customer support
Search & Comparison IntentPeople comparing roles related to customer experience management and strategyIndividuals seeking customer service roles or support positions

The Total Cx role focuses on strategic management of the entire customer experience, involving data analysis and cross-department collaboration. In contrast, a Customer Experience Specialist typically handles direct customer interactions and support. Both roles are essential in enhancing customer satisfaction but differ in scope and responsibilities.

What are some common challenges Total Cx professionals face when managing multiple client accounts?

Total Cx professionals often juggle several client accounts simultaneously, which can present challenges such as balancing competing priorities, maintaining high-quality communication, and quickly adapting to each client's evolving needs. Effective time management and strong organizational skills are essential, as is the ability to collaborate efficiently with cross-functional teams like sales, product, and support. Being proactive in anticipating client concerns and consistently delivering value are key to overcoming these challenges and ensuring client satisfaction.
What cities near Spring, TX are hiring for Total Cx jobs? Cities near Spring, TX with the most Total Cx job openings:
Infographic showing various Total Cx job openings in Spring, TX as of July 2026, with employment types broken down into 3% Locum Tenens, 85% Full Time, 10% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $44,362 per year, or $21.3 per hour.
Reputation & Partnerships Consultant - REMOTE

Reputation & Partnerships Consultant - REMOTE

CNO Financial Group

Houston, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


CNO Financial Group rating

9.9

Company rating: 9.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 281 rated insurance


Job description

Job Details

CNO Financial Group, Inc. (NYSE: CNO) is a leading insurance and financial services company focused on securing the future of middleincome America. Through brands such as Bankers Life, Colonial Penn, Optavise, and Washington National, CNO delivers life and health insurance, annuities, financial services, and workforce benefits to more than 3.3 million policyholders, supported by $38.3 billion in total assets.

With a strong financial foundation, national presence, and a culture rooted in integrity, excellence, and peoplefirst values, CNO offers meaningful opportunities for professional growth and impact across its U.S. locations, including its headquarters in Carmel, Indiana.

This position is not eligible for visa sponsorship.

CNO Financial Group is hiring a Reputation & Partnerships Consultant to be responsible for leading the strategy, governance, and execution of brand reputation across all public-facing channels, ensuring consistent, compliant, and credible brand representation for consumer, worksite and corporate brands. This role partners cross-functionally to monitor sentiment, manage reputation risks, and coordinate response strategies, while leveraging insights to inform brand and marketing decisions. It also owns the identification and activation of strategic partnerships, third-party endorsements, and platforms that strengthen brand trust and visibility. Ultimately, this role drives brand credibility and growth by turning reputation and partnerships into measurable business impact.

Core responsibilities and deliverables:

  • Lead and govern enterprise-wide brand reputation strategy, ensuring consistent, compliant, and credible brand representation across all public-facing channels, platforms, and emerging technologies.

  • Identify, evaluate, and manage strategic partnerships, endorsements, and third-party platforms that enhance brand trust, credibility, and visibility across paid, owned, earned, and field channels.

  • Monitor, analyze, and report on brand sentiment, reviews, and external perception, surfacing insights, risks, and recommendations to inform brand strategy and marketing campaigns.

  • Serve as the cross-functional subject matter expert, managing intake and prioritization of reputation and partnership initiatives while ensuring alignment with broader marketing, media, and brand strategy.

  • Partner with Compliance, Recruiting, and cross-functional Marketing teams to shape both customer and employer brand reputation, including response frameworks, risk management, recruiting brand positioning, and crisis coordination.

  • Define and track performance metrics for reputation and partnerships, delivering executive-level reporting and insights that drive continuous improvement and measurable business impact.

What you need (Minimum requirements):

  • Bachelor's Degree in Marketing, Communications, Psychology, or equivalent work experience.

  • 6 years of experience in brand partnerships, reputation management, or brand marketing with examples of measurable results.

  • Strong expertise in brand strategy, reputation management, and partnership marketing, with the ability to translate these into actionable business strategies.

  • Comfort working with emerging technologies, including AI and digital platforms, and applying them to evolving reputation and brand management needs.

  • Ability to influence and lead cross-functional stakeholders in a complex, matrixed organization, including Marketing, Legal, CX, and IT teams.

  • Data-driven mindset, including experience analyzing qualitative and quantitative inputs (e.g., sentiment, feedback, performance data) to inform decisions and strategy.

  • Exceptional communication skills, with the ability to distill complex or sensitive topics into clear, compliant, and brand-appropriate messaging.

  • Strong project management and prioritization skills, with the ability to focus resources on highest-value opportunities and manage multiple initiatives simultaneously.

  • Experience operating in regulated or risk-sensitive environments, with an understanding of compliance considerations in customer communications and partnerships.

  • Willingness to work Central time zone business hours

What will set you apart (Preferred experience):

  • 8+ years of experience in brand partnerships, reputation management, or brand marketing with examples of measurable results.

  • Experience optimizing brand reputation through Trustpilot.

CNO Financial Group offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical, Dental, and Vision insurance
  • Performance-based bonus or sales incentive
  • 401(k) retirement plan with company match
  • Short-term & long-term disability insurance
  • Paid time off and 10 corporate holidays
  • Paid parental leave
  • Company-paid life insurance
  • Mental & Financial Well-Being resources

Click on this link for additional information.

CNO supports a flexible work environment and encourages Associates to work where they are most productive. This position may work fully remote from any US-based location, provided they are able to work Central or Eastern Time hours. All work must be performed within the United States, and occasional travel to corporate offices may be required.

Associates living within 60 miles of a corporate office (Carmel, IN; Chicago, IL; or Orlando, FL) have access to work from that location as needed.

Compensation

Pay Range: $98,000.00 - $147,000.00 Annual

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


What CNO Financial Group employees say

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About CNO Financial Group

Sourced by ZipRecruiter

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions. We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee. At CNO Financial Group, we're always looking forward-to the security and stability we help create for our insurance brands' customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

Industry

Insurance services

Company size

5,001 - 10,000 Employees

Headquarters location

Carmel, IN, US

Year founded

1979

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