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Total Cx Jobs (NOW HIRING)

Market Leader RIA

Cleveland, OH · Hybrid

$90K - $100K/yr

Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:

Market Leader RIA

Detroit, MI · Hybrid

$90K - $100K/yr

Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:

Market Leader RIA

Cincinnati, OH · Hybrid

$90K - $100K/yr

Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:

Market Leader RIA

Columbus, OH · Hybrid

$90K - $100K/yr

Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:

Market Leader RIA

Cleveland, OH · On-site

$90K - $100K/yr

Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:

Market Leader RIA

Pittsburgh, PA · Hybrid

$90K - $100K/yr

Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:

... total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant ... As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine ...

Cx Technician

Manhattan, NY · On-site

$65K - $89K/yr

Cx Technician At Salas O'Brien we tell our clients that we're engineered for impact. This passion ... total rewards along the way. About Us: Founded in 1975, Salas O'Brien is an employee-owned ...

Cx Technician

Manhattan, NY · Hybrid

$65K - $89K/yr

Cx Technician At Salas O'Brien we tell our clients that we're engineered for impact. This passion ... total rewards along the way. About Us: Founded in 1975, Salas O'Brien is an employee-owned ...

$135 - $168/hr

Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at ... CX Data and Insights is the analytical backbone of Gusto's Customer Experience organization. We ...

New

Developing and maintaining strong client relationships, increasing wallet share, delivering the Total Client Experience (Total CX) platform, and empowering financial professionals to connect with ...

CX Operations Manager

Austin, TX · On-site

$90 - $130/hr

According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC ... Own the CX tech stack in partnership with the GTM Technology Manager (CRM, CS platform, support ...

According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC ... Own the CX tech stack in partnership with the GTM Technology Manager (CRM, CS platform, support ...

Developing and maintaining strong client relationships, increasing wallet share, delivering the Total Client Experience (Total CX) platform, and empowering financial professionals to connect with ...

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Total Cx information

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$11

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$48

How much do total cx jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for total cx in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is a Total Cx professional?

Total Cx professionals specialize in optimizing the Total Customer Experience (Total CX) across all touchpoints of a business. Their role involves analyzing customer interactions, identifying pain points, and developing strategies to enhance satisfaction and loyalty. They often work closely with marketing, product, and support teams to ensure a seamless and positive experience for customers throughout their journey. By leveraging data and feedback, Total Cx professionals help organizations build stronger relationships with their customers and differentiate themselves in competitive markets.

What are the key skills and qualifications needed to thrive as a Total Cx manager?

To thrive as a Total Customer Experience (Total CX) Manager, you need a solid background in customer experience strategy, data analysis, and project management, typically supported by a degree in business, marketing, or a related field. Familiarity with CX platforms (like Qualtrics or Medallia), CRM systems, and relevant certifications such as CCXP (Certified Customer Experience Professional) are highly valuable. Exceptional communication, problem-solving, and leadership skills help drive customer-centric initiatives and foster cross-functional collaboration. These skills are crucial for mapping the customer journey, implementing effective CX improvements, and driving business growth through enhanced customer satisfaction.

What are some common challenges Total Cx professionals face when managing multiple client accounts?

Total Cx professionals often juggle several client accounts simultaneously, which can present challenges such as balancing competing priorities, maintaining high-quality communication, and quickly adapting to each client's evolving needs. Effective time management and strong organizational skills are essential, as is the ability to collaborate efficiently with cross-functional teams like sales, product, and support. Being proactive in anticipating client concerns and consistently delivering value are key to overcoming these challenges and ensuring client satisfaction.

What is the difference between Total Cx vs Customer Experience Specialist?

AspectTotal CxCustomer Experience Specialist
Required CredentialsTypically requires certifications in customer experience management, data analysis, or related fieldsOften requires customer service or communication certifications
Work EnvironmentStrategic roles involving cross-departmental coordination, data analysis, and customer journey mappingFrontline customer service, support, and direct customer interaction
Employer & Industry UsageUsed across industries focusing on overall customer experience strategyCommon in retail, hospitality, and service industries for direct customer support
Search & Comparison IntentPeople comparing roles related to customer experience management and strategyIndividuals seeking customer service roles or support positions

The Total Cx role focuses on strategic management of the entire customer experience, involving data analysis and cross-department collaboration. In contrast, a Customer Experience Specialist typically handles direct customer interactions and support. Both roles are essential in enhancing customer satisfaction but differ in scope and responsibilities.

What skills are needed for total CX jobs?

Total CX jobs typically require strong communication and interpersonal skills to effectively interact with customers. Additionally, proficiency with customer relationship management (CRM) tools, problem-solving abilities, and a good understanding of the company's products or services are essential for success in these roles.

What cities are hiring for Total Cx jobs?

Cities with the most Total Cx job openings:

What states have the most Total Cx jobs?

States with the most job openings for Total Cx jobs include:

Infographic showing various Total Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Market Leader RIA

Invesco

Cleveland, OH • Hybrid

$90K - $100K/yr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago


Invesco rating

9.7

Company rating: 9.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

About Invesco

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

What's in it for you?

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:

  • Flexible paid time off

  • Hybrid work schedule

  • 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution

  • Health & wellbeing benefits

  • Parental Leave benefits

  • Employee stock purchase plan

Job Description

The Professional Buyer Market Leader will build long-standing trusted partnerships with large Registered Investment Advisory firms and Multi-Family Offices that maximize long-term holdings of Invesco products and solutions. Serving as the face of Invesco to clients, you will be an integral part of furthering the client journey and delivering the Invesco Total Client Experience or Total CX. Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor.

You will be responsible for:

  • Developing differentiated client relationships with high end RIAs in MI, OH, PA, KY, and Western Update NY. These relationships include both existing and new ones that maximize Invesco wallet share through sales growth, asset retention, and growing the Invesco brand within the territory

  • High level work ethic

  • Entrepreneurial and growth mindset with a business owner mentality

  • Identifying and gaining access to RIAs who present opportunities for Invesco investment strategies

  • Implement and execute a data-driven client segmentation strategy

  • Travel within territory to conduct meetings with clients, COIs, and lead client events

  • Approaching client interactions as a consultant, uncovering client needs and effectively leveraging resources to meet those needs. Examples include delivering insight-based education, business/practice management expertise, coaching, and portfolio construction consultations

  • Leading and deploying a team including an internal partner and various specialists organized to support territory success

  • Engaging with clients and prospects with varying technical expertise (includes business leaders, CIOs, CFAs, and analyst gatekeepers)

The experience you bring:

  • 7+ years of asset management sales experience

  • Undergraduate degree required, advanced degree a plus

  • Series 7 and 63 required; may need to obtain 65 and/or 66 in future

  • CFA, CIMA, CAIA, CFP and other designations a plus

  • Self-driven and motivated with a team mentality

  • Consultative, client first approach, delivering solutions, not products, to meet client needs and drive results

  • Technical investment expertise including superior knowledge of mutual funds, ETFs, SMAs, private markets, and their competitive landscape along with an in-depth understanding of Capital Markets

  • A proven ability to develop and execute on a strategic business plan, including:

    • Effective client segmentation, resource allocation, internal network relationship building, and the effective deployment of internal stakeholders within a team-based environment

    • Excellent listening skills with a natural inclination to focus on client needs coupled with strong presentation and communication skills

A data-driven mindset to develop and execute on a strategic business plan, including the adoption of technologies that improve efficiency and lead to an enhanced client experience and sustainable business growth.

The salary range for this position in New York, NY is $90,000 - $100,000 Base/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location

Full Time / Part TimeFull timeWorker TypeEmployeeJob Exempt (Yes / No)YesWorkplace Model

Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.


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