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Total Cx Jobs (NOW HIRING)

Payabli

... total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant ... As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine ...

Payabli

CX Operations Manager

Miami, FL

... total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant ... As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine ...

Gusto

People Partner Lead, CX

Denver, CO · On-site

$158.30 - $195.24/hr

Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at ... You'll spend most of your time working directly with CX VPs and Directors -- the leaders who run ...

Gusto, Inc.

People Partner Lead, CX

Scottsdale, AZ · On-site

$168K/yr

Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at ... Build trusted partnerships with the CX Senior Leadership Team - understanding org dynamics ...

Gusto

People Partner Lead, CX

Scottsdale, AZ · On-site

$158.30 - $195.24/hr

Learn more about our Total Rewards philosophy. AI is a fundamental part of how work gets done at ... You'll spend most of your time working directly with CX VPs and Directors -- the leaders who run ...

Energy CX

Account Executive

Chicago, IL

$465K - $515K/yr

Fully Covered by Energy CX (100%) * Basic Term Life & AD&D Insurance * Short-Term Disability * Long-Term Disability 401(K) * Employer match 20% of total contribution on up to 5% of salary Additional

Energy CX

Account Executive

New York, NY

$475K - $525K/yr

Fully Covered by Energy CX (100%) * Basic Term Life & AD&D Insurance * Short-Term Disability * Long-Term Disability 401(K) * Employer match 20% of total contribution on up to 5% of salary Additional

Energy CX

Account Executive

Chicago, IL · On-site

$465K - $515K/yr

Fully Covered by Energy CX (100%) * Basic Term Life & AD&D Insurance * Short-Term Disability * Long-Term Disability 401(K) * Employer match 20% of total contribution on up to 5% of salary Additional

Energy CX

Account Executive

New York, NY · On-site

$475K - $525K/yr

Fully Covered by Energy CX (100%) * Basic Term Life & AD&D Insurance * Short-Term Disability * Long-Term Disability 401(K) * Employer match 20% of total contribution on up to 5% of salary Additional

Energy CX

Business Development Representative

New York, NY · On-site

$85K - $95K/yr

Employer match 20% of total contribution on up to 5% of salary Additional - Office Policy * Work from home on Fridays * 20 work from home days per year (in addition to WFH Fridays) Energy CX Company ...

Energy CX

Business Development Representative

Chicago, IL · On-site

$75K - $85K/yr

... CX (100%) * Basic Term Life & AD&D Insurance * Short-Term Disability * Long-Term Disability 401(K) * Employer match 20% of total contribution on up to 5% of salary Additional * Work from home on ...

Headway

Director of Product, CX Product

Seattle, WA · On-site +1

$300K - $375K/yr

We believe CX is a product, not just a department - and the right product leader can transform how ... We are committed to offering a comprehensive and competitive total rewards package, including ...

Energy CX

Senior IT Systems Engineer

Chicago, IL

$110K/yr

Fully Covered by Energy CX (100%) * Basic Term Life & AD&D Insurance * Short-Term Disability * Long-Term Disability 401(K) * Employer match 20% of total contribution on up to 5% of salary Additional

Invesco

Internal Market Consultant

Atlanta, GA · Hybrid

Developing and maintaining strong client relationships, increasing wallet share, delivering the Total Client Experience (Total CX) platform, and empowering financial professionals to connect with ...

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Total Cx information

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How much do total cx jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for total cx in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Total Customer Experience (Total CX) Manager, and why are they important?

To thrive as a Total Customer Experience (Total CX) Manager, you need a solid background in customer experience strategy, data analysis, and project management, typically supported by a degree in business, marketing, or a related field. Familiarity with CX platforms (like Qualtrics or Medallia), CRM systems, and relevant certifications such as CCXP (Certified Customer Experience Professional) are highly valuable. Exceptional communication, problem-solving, and leadership skills help drive customer-centric initiatives and foster cross-functional collaboration. These skills are crucial for mapping the customer journey, implementing effective CX improvements, and driving business growth through enhanced customer satisfaction.

What are Total Cx professionals and what do they do?

Total Cx professionals specialize in optimizing the Total Customer Experience (Total CX) across all touchpoints of a business. Their role involves analyzing customer interactions, identifying pain points, and developing strategies to enhance satisfaction and loyalty. They often work closely with marketing, product, and support teams to ensure a seamless and positive experience for customers throughout their journey. By leveraging data and feedback, Total Cx professionals help organizations build stronger relationships with their customers and differentiate themselves in competitive markets.

What is the difference between Total Cx vs Customer Experience Specialist?

AspectTotal CxCustomer Experience Specialist
Required CredentialsTypically requires certifications in customer experience management, data analysis, or related fieldsOften requires customer service or communication certifications
Work EnvironmentStrategic roles involving cross-departmental coordination, data analysis, and customer journey mappingFrontline customer service, support, and direct customer interaction
Employer & Industry UsageUsed across industries focusing on overall customer experience strategyCommon in retail, hospitality, and service industries for direct customer support
Search & Comparison IntentPeople comparing roles related to customer experience management and strategyIndividuals seeking customer service roles or support positions

The Total Cx role focuses on strategic management of the entire customer experience, involving data analysis and cross-department collaboration. In contrast, a Customer Experience Specialist typically handles direct customer interactions and support. Both roles are essential in enhancing customer satisfaction but differ in scope and responsibilities.

What are some common challenges Total Cx professionals face when managing multiple client accounts?

Total Cx professionals often juggle several client accounts simultaneously, which can present challenges such as balancing competing priorities, maintaining high-quality communication, and quickly adapting to each client's evolving needs. Effective time management and strong organizational skills are essential, as is the ability to collaborate efficiently with cross-functional teams like sales, product, and support. Being proactive in anticipating client concerns and consistently delivering value are key to overcoming these challenges and ensuring client satisfaction.
More about Total Cx jobs
What cities are hiring for Total Cx jobs? Cities with the most Total Cx job openings:
What states have the most Total Cx jobs? States with the most job openings for Total Cx jobs include:
What job categories do people searching Total Cx jobs look for? The top searched job categories for Total Cx jobs are:
Total Cx jobs near you
Infographic showing various Total Cx job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 88% Full Time, 6% Part Time, and 2% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.
CX Operations Manager

CX Operations Manager

Payabli

On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies. Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments-making payments a core part of their platform and business model.
By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience. Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli's infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth.
Backed by leading fintech investors including QED Investors, Fika Ventures, TTV Capital, and Bling Capital, Payabli is setting the standard for embedded payments infrastructure powering the next generation of vertical SaaS.
As the CX Operations Manager at Payabli, you are the systems, data, and infrastructure engine behind our Client Experience organization. You'll build the reporting systems, data pipelines, QA infrastructure, and operational tooling that give leadership visibility into performance and give CX teams the tools and processes to work efficiently.
This role focuses on building and maintaining the operational infrastructure that the CX organization depends on - dashboards, health scoring, QA tooling, automation, and the CX tech stack. You'll surface insights and trends that inform decisions across Partner Success, Client Support, and Technical Support, and ensure CX leadership has the data needed for executive alignment and strategic planning.
What You'll Do
CX Tech Stack & Automation
  • Serve as the system administrator and super user of all CX systems and platforms - designing and configuring features that align with department KPIs and improve team productivity, accuracy, and efficiency
  • Manage the CX tech stack - Lead SaaS evaluations, vendor selection, implement, and maintain the tools that CX teams depend on (CRM, ticketing, knowledge platforms, analytics, QA).
  • Measure AI tool performance across CX - track impact, identify new use cases, and surface opportunities to expand AI-powered capabilities
  • Stay informed of technological developments, best-in-class tooling, and new feature launches to inform CX system strategy
  • Coordinate with Engineering, Product, and company Operations on cross-functional initiatives that impact CX tooling and workflows

CX Workflows & Process Optimization
  • Document and maintain CX workflows and business processes and/or business process documentation across Partner Success, Client Support, and Technical Support, ensuring process documentation stays current as the organization scales
  • Surface automation opportunities and process inefficiencies through data analysis, and implement approved solutions in coordination with CX leadership
  • Evaluate CX processes based on operational data - identifying bottlenecks, manual work, and throughput constraints - and present recommendations to CX leadership for approval to build and implement solutions.
Analytics, Reporting & Executive Visibility
  • Build and maintain automated dashboards and reporting for CX leadership - team performance, partner health, ticket trends, SLA compliance, and operational KPIs
  • Build and maintain the data architecture and pipelines that connect CX activity to business outcomes, ensuring data is accessible and structured for analysis
  • Generate data-driven insights for QBRs, executive reviews, and board-level reporting
  • Analyze ticket trends, escalation patterns, and resolution data to surface product issues, process breakdowns, and resource gaps
  • Deliver regular performance reporting that supports executive alignment and strategic planning
Partner Health & Predictive Analytics
  • Enhance and manage the partner health scoring methodology - ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio
  • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers
  • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate
  • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends - ensuring the right data is accessible and structured to surface growth and retention opportunities
Strategic Initiatives
  • Maintain the operational cadence of CX - recurring reports, metric reviews, process documentation, and operational housekeeping
  • Execute on strategic initiatives directed by CX leadership - from new tool rollouts to process redesigns to cross-functional projects
  • Coordinate cross-functional initiatives with Operations, Product, and Engineering that require CX operational input or alignment
Partner Health & Predictive Analytics
  • Enhance and manage the partner health scoring methodology - ensuring scores are accurate, actionable, and consistently maintained across the partner portfolio
  • Help build predictive churn and expansion models that enable proactive intervention by Partner Success Managers
  • Monitor partner health indicators across the portfolio and flag at-risk accounts to CX leadership before issues escalate
  • Build and maintain the data infrastructure required to analyze processing volumes, merchant concentration, approval rates, and revenue trends - ensuring the right data is accessible and structured to surface growth and retention opportunities

QA Infrastructure & Reporting
  • Build and configure QA scoring rubrics within support tooling, collaborating with CX Training & Knowledge Specialist.
  • Generate and maintain QA reports that CX team leads use to coach their teams
  • Track QA trends over time and surface patterns that inform training priorities and process improvements in collaboration with CX Training & Knowledge Specialist.

What You Bring
Required Experience & Skills
  • 5-8+ years of experience in CX operations, revenue operations, business operations, or analytics roles, preferably in payments, fintech, or B2B SaaS
  • Proven track record of building dashboards, reports, and operational infrastructure that drive decision-making
  • Strong analytical skills - comfortable with data architecture, trend analysis, and translating data into actionable insights
  • Experience implementing and migrating CX tools and platforms (Preferably Intercom)
  • Experience as a system administrator or super user of CX or support platforms (CRM, ticketing systems, analytics platforms) (Preferably Intercom)
  • Proficiency with data and reporting tools - Excel/Sheets at an advanced level, plus experience with BI tools (Looker, Tableau, Metabase, or similar)
  • Experience designing and optimizing workflows and processes in a fast-paced, scaling environment
  • Strong communication skills - ability to present data clearly to leadership and translate operational needs across technical and non-technical teams
  • Self-starter mentality with the ability to work independently, manage competing priorities, and build systems from the ground up

Nice to Have
  • Experience with partner or customer health scoring models and predictive analytics
  • Background in payments, merchant services, or financial technology operations
  • Familiarity with AI-powered support tools and automation strategy
  • Proficiency with SQL, Python, or other data analysis tools
  • Experience building or configuring QA scoring infrastructure within support platforms

Who You Are
  • Data-Obsessed: You believe every operational decision should be grounded in data, and you're the person who builds the systems to make that possible
  • A Systems Thinker: You see the connections between tools, processes, and outcomes - and you optimize the whole system, not just individual pieces
  • Proactive: You don't wait for leadership to ask for a report - you surface the insight before they know they need it
  • Detail-Oriented: You understand that "little things count" - a misconfigured workflow or inaccurate dashboard erodes trust across the org
  • Collaborative: You work seamlessly with CX team leads and cross-functional partners to ensure operations serve the people doing the work
  • Efficiency-Driven: You're constantly looking for ways to automate, streamline, and eliminate manual work so the team can focus on what matters

Success Metrics
  • Dashboard & Reporting Coverage: Automated dashboards in place for all core CX KPIs - team performance, SLA compliance, partner health, and ticket trends - with leadership using them as the primary source of truth
  • Partner Health Accuracy: Health scores are consistently maintained, predictive of actual outcomes, and actively used by PSMs for proactive account management
  • QA Infrastructure: QA scoring rubrics are configured, maintained, and generating reports that CX team leads actively use for coaching
  • Process Efficiency: Process recommendations adopted by CX leadership result in measurable reduction in manual work, faster resolution workflows, and improved team throughput
  • Tool Adoption: CX tech stack is well-maintained and delivering measurable value; AI tools showing quantifiable impact on team efficiency
Role Evolution
The responsibilities of this role will evolve with the business. As Payabli scales, the operational complexity and strategic importance of this function will grow over time.
We think you'll love being part of our team because we're a values driven company that cares deeply about our team, partners, and customers. Our north star values are:
Team Love = Customer Love - You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time.
Run to the Fire - When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems-you chase them. You volunteer for the complex, messy challenges others avoid.
Little Things Count -You sweat the details because you know a single decimal error in a payout can damage abusiness. You double-check edge cases, validate every assumption, and understand that excellence lives in the details.
Truth Seekers - You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open.
Relentlessly Curious - You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem.
We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry's most respected organizations, including the 2026 Forbes Fintech 50 list, which highlights the most innovative private companies in financial technology, Inc.'s 2026 Best Workplaces, and Built In's 2026 Best Places to Work in Miami.
What we can offer you:
  • Competitive salary
  • Stock options with the potential to unlock more equity as we grow
  • Flexible PTO and paid parental leave
  • Medical, dental, & vision insurance
  • 401K, HSA, pre-tax savings programs

We're eager to hear from you if you're interested in getting in at ground level in a fast-growing, exciting Fintech company!
Payabli is an equal opportunity employer and values a diverse, inclusive workplace.
Principals only. No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.

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