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Tier Three Engineer Jobs (NOW HIRING)

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

... Trend Analysis Engineering - Service Issues Sales - Marketing of Support Agreements Marketing ... The Brainiac - Tier 3 is a non-exempt position. The working hours may vary to accommodate the needs ...

Teksynap

Tier 3 System Sustainment Engineer

Aurora, CO · On-site

Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support of the National Reconnaissance Office (NRO). * Diagnose and resolve complex incidents and problems ...

TekSynap

Tier 3 System Sustainment Engineer

Aurora, CO · On-site

Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support of the National Reconnaissance Office (NRO). * Diagnose and resolve complex incidents and problems ...

TekSynap

Tier 3 System Sustainment Engineer

Aurora, CO · On-site

Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support of the National Reconnaissance Office (NRO). * Diagnose and resolve complex incidents and problems ...

TekSynap

Tier 3 System Sustainment Engineer

Aurora, CO · On-site

Overview We are seeking a Tier 3 System Sustainment Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the ...

CRI

Video Management Systems Engineer

Kingstowne, VA · On-site

$80K - $110K/yr

We are seeking an experienced Tier 3 Video Management System (VMS) Support Engineer to provide advanced technical support and engineering oversight for our enterprise video surveillance environment.

Hello Heart

Tier 3 Support Engineer

$90K - $110K/yr

Hello Heart is growing, and we are looking for a Tier 3 Support Engineer to join our dynamic team. In this role, you will be responsible for investigating and resolving complex technical issues ...

Atos

Tier 3 Load Balancer Engineer

Celebration, FL · On-site

The Tier 3 GSOC Engineer is the top-level support tier in the GSOC for a complex global network. Focus area of this position is primarily on Load Balancer technologies; but, the candidate is expected ...

Local MSP Provider

Be Seen First

Tier 3 Systems Engineer

Mankato, MN · On-site

$85K - $95K/yr

This position combines advanced Tier 3 technical support with systems engineering, cloud infrastructure, networking, cybersecurity, and project responsibilities. When Tier 1 and Tier 2 technicians ...

TGI Office Automation, Inc.

Helpdesk Tier 3

Brooklyn, NY · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving ...

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Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is a Tier Three Engineer?

A Tier Three Engineer is a senior technical support or network engineer responsible for resolving complex issues that Tier One and Tier Two support cannot handle. They often troubleshoot advanced hardware, software, or network problems, and may work with specialized tools and certifications such as Cisco or Microsoft to ensure system stability and performance.
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Tier Three Engineer jobs near you
Infographic showing various Tier Three Engineer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Tier 3 Field Services Engineer

Naperville, IL • On-site

WEBIT Services
IT Services • 11 - 50 employees
Learn more about WEBIT Servicesexternal

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Company Overview
WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.
Position Overview
WEBIT Services is building a Pipeline of Candidates for the Tier 3 Field Services Engineer Position. Please apply to be considered.
Engineer
The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients' IT environments.
Core Responsibilities
  • Advanced Technical Support:
    • Resolve escalated and complex technical issues across hardware, software, and network systems.
    • Collaborate with support teams to provide seamless resolutions and reduce client downtime.
  • Troubleshooting:
    • Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
    • Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
  • Configuration, Deployment, and Maintenance
    • Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
    • Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
    • Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
  • Client Consultation:
    • Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
    • Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
  • Documentation and Handover:
    • Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures.
    • Ensure documentation is available for internal teams and clients through PSA.
  • Collaboration and Knowledge Sharing:
    • Work closely with the vCIO, Project Managers, and Solutions Engineers to ensure all IT initiatives align with client strategies.
    • Train junior engineers and share best practices to improve the team's capabilities.
  • Issue Escalation and Proactive Management:
    • Identify, document, and escalate unresolved technical issues using structured escalation procedures.
    • Implement changes via the change management process in PSA, following defined approval workflows.

Requirements
Education/Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.

Technical Expertise:
  • Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
  • Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
  • Ability to implement, configure, and troubleshoot wireless networks.

Certifications:
  • Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.

Soft Skills:
  • Strong problem-solving capabilities and the ability to work effectively under pressure.
  • Excellent communication and interpersonal skills with a customer-focused approach.

Benefits
Benefits:
  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance

Additional Information:
  • Position Type: Full time, salaried
  • Salary Range: $80,000-110,000
  • Unlimited PTO Eligibility: After 90 days
  • Employee Ownership Eligible after 1 year of service

Apply