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Tier Three Engineer Jobs (NOW HIRING)

E Logic

Computer Engineer III

North Charleston, SC · On-site

$62K/yr

E-logic is seeking Computer Engineer (Level III) to provide Tier 3 engineering support for the centrally-managed Compute and Storage Management Service (CSMS) and Data Center Operations (DCOPS) from ...

Centegix

Tier 3 Technical Analyst

$2.5K/mo

Purpose We are seeking a skilled Tier 3 Technical Analyst to monitor the performance of CrisisAlert ... Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving ...

Centegix

Tier 3 Technical Analyst

Atlanta, GA · On-site

$2.5K/mo

Purpose We are seeking a skilled Tier 3 Technical Analyst to monitor the performance of CrisisAlert ... Partner with Engineering, Developers, Product Managers, and Quality Assurance teams to validate ...

Koniag, Inc.

NOC Technician Tier 3

Washington, DC · Hybrid

The NOC Tier 3 Technician will serve as the highest level of technical escalation within the ... Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross ...

kgs

NOC Technician Tier 3

Washington, DC · Hybrid

The NOC Tier 3 Technician will serve as the highest level of technical escalation within the ... Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross ...

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All JobsTier Three Engineer Jobs

Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. Roles often require expertise in cloud platforms, programming, and certifications, and may include bonuses or stock options that contribute to total compensation.

What jobs can you get with level 3 engineering?

A Tier Three Engineer typically qualifies for advanced technical roles such as senior support engineer, network engineer, or systems engineer. These positions often require strong problem-solving skills, experience with specific tools or platforms, and sometimes relevant certifications like Cisco or Microsoft certifications. They involve troubleshooting complex issues, designing solutions, and supporting infrastructure in various IT or engineering environments.

What is a Tier 3 engineer?

A Tier 3 engineer is a senior technical support or engineering professional responsible for resolving complex issues, providing advanced troubleshooting, and supporting Tier 1 and Tier 2 teams. They often possess specialized knowledge, certifications, and experience with tools like network protocols, operating systems, or specific hardware, and may work in environments requiring deep technical expertise.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology or finance. Executive or lead engineering roles, often requiring advanced certifications and management responsibilities, are also associated with such high compensation levels.
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Tier Three Engineer jobs near you
Infographic showing various Tier Three Engineer job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Tier 2 - Technical Support Specialist

Integrity Network Solutions

Lebanon, IN • On-site

$55K - $65K/yr

Full-time

Posted 16 days ago

Job description

Role Overview
The Tier 2 Technical Support Specialist provides in-depth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting skills, the ability to resolve more complex system, network, and application issues, and a focus on root-cause diagnosis and incident
reduction. Tier 2 serves as a key bridge between frontline support and expert-level engineering.
Key Responsibilities
Advanced Incident Resolution
  • Resolve escalated incidents that exceed Tier 1 scope
  • Troubleshoot issues involving:
    • Operating systems, applications, and user environments
    • Network connectivity, VPN, and basic routing/switching
    • Servers, cloud services, and business-critical systems
  • Apply structured troubleshooting and diagnostic techniques
  • Escalate to Tier 3 when issues require engineering-level expertise

Escalation & Problem Management
  • Serve as primary escalation point for Tier 1 technicians
  • Identify root causes of recurring incidents
  • Document patterns, resolutions, and preventive steps
  • Participate in post-incident reviews and corrective actions

Documentation & Knowledge Sharing
  • Create and maintain Tier 2 knowledge base articles
  • Improve existing documentation to reduce repeat tickets
  • Ensure accurate, detailed ticket documentation
  • Share technical findings with Tier 1 and Tier 3 teams

Mentorship & Collaboration
  • Provide technical guidance and coaching to Tier 1 technicians
  • Collaborate with Tier 3 engineers, vendors, and project teams
  • Support transition of projects into steady-state support
  • Participate in on-call or after-hours escalation rotations as required

Key Result Areas (KRAs) & Performance Measures
KRA 1: Escalation Resolution Effectiveness
Measures
  • Resolution time for Tier 2 escalated tickets
  • Percentage of escalations resolved without Tier 3 involvement
  • Quality of root-cause identification

KRA 2: Incident Reduction & Stability
Measures
  • Reduction in repeat or recurring incidents
  • Effectiveness of preventive fixes
  • Improved system or service reliability

KRA 3: SLA & Process Compliance
Measures
  • SLA adherence on escalated incidents
  • Proper severity classification and escalation handling
  • Compliance with support and security policies

KRA 4: Documentation & Knowledge Contribution
Measures
  • Quality and usefulness of knowledge base articles
  • Accuracy and completeness of ticket documentation
  • Reduced Tier 1 escalations due to improved documentation

KRA 5: Team Support & Mentorship
Measures
  • Tier 1 feedback and support effectiveness
  • Quality of technical guidance provided
  • Contribution to team skill development

Required Skills & Qualifications
Required
  • 3-5 years of IT support experience in a Service Desk or MSP environment
  • Strong troubleshooting skills across workstations, servers, applications, and networks
  • Experience working with ticketing systems and SLAs
  • Ability to communicate technical issues clearly to non-technical users
  • Strong documentation and analytical problem-solving skills

Preferred
  • Experience in an MSP or multi-client environment
  • Familiarity with cloud platforms, security tools, and vendor support processes
  • Relevant technical certifications or equivalent hands-on experience

Career Progression
  • This role serves as the primary pipeline for Tier 3 - Senior Technical Engineer
  • Advancement is based on technical depth, root-cause effectiveness, documentation quality, and mentorship impact

Why This Role Matters
Tier 2 technicians significantly influence:
  • SLA performance
  • Customer satisfaction
  • Reduction of reactive support
  • The efficiency of Tier 3 resources

Apply