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Tier Three Engineer Jobs (NOW HIRING)

eTop Technology

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Tier 3 Engineer - Team Lead

Redlands, CA · On-site

$95K - $105K/yr

Own Tier 1-3 escalations, triage complex tickets, and serve as the primary technical authority for the team. * Monitor ticket queues for SLA compliance, workload balance, and resolution quality ...

InterImage

Tier 3 Network Engineer

Chantilly, VA · On-site

Tier 3 Network Engineer Company: InterImage InterImage is actively seeking an energetic, curious, and skilled engineer to join our team in Northern VA! We are looking for a Tier 3 Network Engineer to ...

Verdant Tcs

Systems Engineer Level III

Ada, MI · On-site

Esclation for Tier 3 Help Desk tickets in a timely manner * Respond to customer issues via phone ... features in tech stack Qualifications for Level 3 Engineer * Proficiency withiOSand ...

Verdant Tcs

Systems Engineer Level III

Ada, MI · On-site

$90K/yr

Esclation for Tier 3 Help Desk tickets in a timely manner * Respond to customer issues via phone ... Engineer * Proficiency with iOS and Windows computers * Excellent oral communication skills

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

Stem Xpert

NOC Tier 3 Network Engineer

Charlotte, NC · On-site

NOC Tier 3 Network Engineer Duration: 4months Charlotte NC The available position is for a Tier 3 Network Engineer contract to hire to support a long-tenured client major enterprise Fortune 100 ...

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Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is L1, L2, L3, and L4 engineer?

In the context of a Tier Three Engineer role, L1, L2, L3, and L4 typically refer to different levels of technical support or engineering expertise. L1 is entry-level support handling basic issues, L2 involves more complex troubleshooting, L3 includes advanced problem resolution and specialized skills, and L4 represents expert-level or senior engineers often involved in design, architecture, or escalation. These levels help define the scope of responsibilities and required skills within IT support or engineering teams.

What jobs can you get with level 3 engineering?

A Level 3 Engineer typically qualifies for advanced technical roles such as senior support engineer, systems engineer, or technical specialist. These positions often require strong problem-solving skills, knowledge of specific tools or platforms, and relevant certifications. They may work in environments like IT, telecommunications, or manufacturing, often supporting complex systems and troubleshooting issues at an expert level.

What is a Tier 3 engineer?

A Tier 3 engineer is a senior technical support or engineering professional responsible for resolving complex issues, often providing advanced troubleshooting and mentorship to Tier 1 and Tier 2 teams. They typically possess deep technical knowledge, relevant certifications, and experience with specialized tools or systems, working in environments that require high-level problem-solving skills.

What engineer makes $500,000 a year?

A Tier Three Engineer typically does not earn $500,000 annually; such high salaries are more common in executive or specialized roles within technology companies. Senior engineers with extensive experience, advanced skills, and certifications in fields like software development, cybersecurity, or cloud architecture may reach high six-figure incomes, but $500,000 is rare for standard engineering positions.
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Tier Three Engineer jobs near you
Tier 3 Engineer - Team Lead

Tier 3 Engineer - Team Lead

eTop Technology

Redlands, CA • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

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Job description

We’re looking for a senior tech pro who genuinely loves solving hard problems and helping others grow. If you’re the person your team already comes to when things go sideways — and you enjoy that role — keep reading.


About the Role

This is a hybrid leadership role — part hands-on technical expert, part team mentor, part process builder. You’ll be the go-to escalation point for Tier 1 and Tier 2 technicians, drive the team’s automation strategy, and make sure our standards and quality don’t slip as we grow.

You won’t just be managing tickets — you’ll be shaping how the team works, what they learn, and how we deliver for clients.


What You’ll Be Doing


Helpdesk Leadership

  • Own Tier 1–3 escalations, triage complex tickets, and serve as the primary technical authority for the team.
  • Monitor ticket queues for SLA compliance, workload balance, and resolution quality — and step in when corrections are needed.
  • Coach technicians in real time, helping them work through tough issues and build their skills along the way.
  • Enforce team policies, documentation standards, and quality benchmarks consistently across the board.


Project Delivery

  • Lead concurrent technology projects from scoping to completion — tracking milestones, budgets, and scope.
  • Develop project scope statements and timed implementation plans in collaboration with the Project Manager.
  • Manage client expectations proactively when targets need adjustment; communicate changes clearly and professionally.
  • Ensure quality across all deliverables through peer review, testing, and documentation.


Automation & Standards

  • Lead the team’s automation strategy — identify manual work that shouldn’t be manual and build workflows to fix it.
  • Build, maintain, and improve automation using leading industry tools; serve as the team’s subject matter expert.
  • Own the knowledge base and SOP library; ensure documentation stays current, accessible, and actionable.
  • Research emerging tools and practices and bring recommendations to leadership.


Mentorship

  • Run regular 1:1s with Tier 1, Tier 2, and Tier 3 technicians — assess skill gaps and build individualized growth plans.
  • Transfer knowledge through hands-on coaching, structured training, and shared documentation.
  • Model exemplary behavior in professionalism, technical excellence, and customer service.
  • Identify recurring issues across the team and drive root-cause resolution through training or automation.


What We’re Looking For

  • 6–10+ years of experience in IT services or an MSP/NOC environment, with demonstrated project leadership.
  • Prior experience in a team lead, senior technician, or mentorship role (formal or informal).
  • Expert-level Microsoft 365, Entra ID, Intune, and Azure administration.
  • Hands-on scripting and automation experience — you’ve built things, not just managed them.
  • Comfortable in ConnectWise or a similar PSA platform.
  • Strong network knowledge: LANs, VPNs, vLANs, and client infrastructure.
  • Relevant certifications a plus: MS-102, AZ-104, CCNA, Security+, Network+, or similar.


You’ll Thrive Here If You...

  • Actually enjoy teaching others and watching them grow.
  • Get frustrated when things are done manually that could be automated.
  • Can context-switch between a complex escalation and a team check-in without losing your cool.
  • Care about documentation — not just doing the work, but making sure it’s repeatable.
  • Communicate clearly with both technical teammates and non-technical clients.
  • Hold yourself — and others — to a high standard, with integrity and professionalism.


A Note on Time & Billing

We track time through resolution notes in service tickets — daily accountability for 8 hours is a real expectation here, and we’d want you to hold your team to the same standard. Monthly billable target is 85%+ of available hours.

eTop Technology is an MSP based in Redlands, CA. A valid driver’s license and reliable transportation are required for this role. Reasonable accommodations are available for candidates with disabilities.

Company Description

We’re a fast-growing Managed Service Provider (MSP) that partners with a wide variety of businesses. Our team thrives on solving complex IT challenges, supporting networks that range from 5 to 125 users, and delivering excellent service. We’re looking for a Tier 1 Helpdesk Technician who’s ready to troubleshoot issues, dig into technical problems, and collaborate with a close-knit team to keep our clients running smoothly.