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Tier I Tech Support Jobs (NOW HIRING)

Levi Hunter

Technology Support Specialist

Kansas City, KS · On-site

$22 - $24/hr

Serve as the primary Tier I technology support contact for the Department of Technology. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide proactive customer service to students and staff * Support ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential ...

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I ... This role is ideal for a motivated IT professional with 2-4 years of hands-on technical support ...

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I ... This role is ideal for a motivated IT professional with 2-4 years of hands-on technical support ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

Tier I Help Desk Agent KeenLogic is seeking to hire aTier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services ...

ADP

Talent Service Specialist - TCOE

El Paso, TX · On-site

You will provide Tier I technology support, troubleshoot client issues, answer Talent-related questions, and deliver consultative guidance across Talent domains including Recruitment, Performance ...

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Tier I Tech Support information

See salary details

$27K

$43.5K

$66K

How much do tier i tech support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for tier i tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Tier I Tech Support?

Tier I Tech Support specialists are the first point of contact for customers experiencing technical issues with a product or service. They handle basic troubleshooting tasks, answer user questions, and resolve simple problems, often following a script or established procedures. If the issue is more complex, they escalate it to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction and minimize downtime.

What are the key skills and qualifications needed to thrive as a Tier I Tech Support?

To thrive as a Tier I Tech Support, you need foundational knowledge of computer systems, operating systems, and troubleshooting techniques, often supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills are crucial for delivering prompt technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges Tier I Tech Support professionals face, and how can they effectively handle them?

Tier I Tech Support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting issues with limited technical information, and communicating complex solutions to users with varying technical backgrounds. Effectively managing these challenges requires strong organizational skills, patience, and clear communication. Utilizing internal knowledge bases, escalating issues appropriately, and regularly collaborating with team members can also help streamline problem-solving and improve customer satisfaction.

What is the difference between Tier I Tech Support vs Help Desk Technician?

AspectTier I Tech SupportHelp Desk Technician
CredentialsBasic certifications (CompTIA A+), on-the-job trainingSimilar certifications, often CompTIA A+ or Network+
Work EnvironmentCall centers, on-site support, remote troubleshootingHelp desks, remote support, on-site assistance
Industry UsageIT support, technical service providersIT departments, service providers
Search/Comparison IntentEntry-level support roles, basic troubleshootingCustomer support, technical issue resolution

Both roles involve providing technical support, often requiring similar certifications and working in support environments. Tier I Tech Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may also assist with more complex issues and documentation. The roles are closely related and often overlap in responsibilities, making them common comparison points for entry-level IT support careers.

How to become a Tier I Tech Support?

To become a Tier I Tech Support specialist, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with support tools like ticketing systems; certifications such as CompTIA A+ can also improve job prospects. Entry-level positions often require strong communication skills and the ability to work in a fast-paced environment.

What cities are hiring for Tier I Tech Support jobs?

Cities with the most Tier I Tech Support job openings:

What are popular job titles related to Tier I Tech Support jobs?

For Tier I Tech Support jobs, the most frequently searched job titles are:

Tier I Tech Support jobs near you

Technology Support Specialist

Kansas City, KS • On-site

Levi Hunter
See more jobs at Levi Hunterexternal

$22 - $24/hr

Temporary

Posted 12 days ago

Job description

Technology Support Specialist

Pay: $22–24/hr

Contract: 1 year with potential for permanent hire

Schedule: Monday–Friday, 7:30am–3:30pm

Experience: Minimum 2 years relevant work experience

Location: Kansas City, MO (Onsite only)

PURPOSE OF JOB: Serve as the primary Tier I technology support contact for the Department of Technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide proactive customer service to students and staff
  • Support hardware, software, and web-based tools
  • Train users on district technology resources
  • Troubleshoot devices: laptops, desktops, printers, scanners, etc.
  • Deploy and maintain operating systems and software
  • Conduct inventory and preventative maintenance
  • Assist with employee websites and tech orientation
  • Collaborate with the Digital Learning Team
  • Educate users on tech work order procedures
  • Travel within district to support tech needs
  • Participate in special technology projects

REQUIRED QUALIFICATIONS:

  • Strong software and hardware troubleshooting skills
  • Experience working with MacBook, iPad, Chromebook, and PC
  • Troubleshoot devices: laptops, desktops, printers, scanners, etc.
  • Deploy and maintain operating systems and software
  • Familiarity with warranty procedures and peripheral devices
  • Excellent communication and organizational skills
  • MUST be able to lift up to 40 lbs
  • Valid driver’s license and personal vehicle (mileage reimbursed)
  • Self-motivated and able to educate users effectively

PREFERRED QUALIFICATIONS:

  • Knowledge of ITIL and service management tools
  • Experience with large-scale deployments
  • Microsoft Windows certification

SUPERVISORY RESPONSIBILITIES: None PHYSICAL DEMANDS: MUST be able to sit, stand, walk, lift, and perform basic physical tasks. MUST be able to lift up to 40lbs. Reasonable accommodations available.