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Tier I Support Analyst Jobs (NOW HIRING)

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I Support Engineer to join our team supporting clients throughout New York City and Long Island. This role ...

Lincoln IT

Tier I Support Engineer

East Hampton, NY · On-site

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I Support Engineer to join our team supporting clients throughout New York City and Long Island. This role ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

... Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Act as the primary escalation point from Tier I support for issues involving macOS systems ... Monitor and analyze macOS system performance and optimize configurations as needed. * Maintain ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Act as the primary escalation point from Tier I support for issues involving macOS systems ... Monitor and analyze macOS system performance and optimize configurations as needed. * Maintain ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Act as the primary escalation point from Tier I support for issues involving macOS systems ... Monitor and analyze macOS system performance and optimize configurations as needed. * Maintain ...

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

Act as the primary escalation point from Tier I support for issues involving macOS systems ... Monitor and analyze macOS system performance and optimize configurations as needed. * Maintain ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

Act as the primary escalation point from Tier I support for issues involving macOS systems ... Monitor and analyze macOS system performance and optimize configurations as needed. * Maintain ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Act as the primary escalation point from Tier I support for issues involving macOS systems ... Monitor and analyze macOS system performance and optimize configurations as needed. * Maintain ...

Agfa

Customer Support Analyst, Tier I

HI · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support ... Own It (I do what I say, full accountability for results, finding solutions and Practice ethical ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

Responsibilities : • Act as the primary escalation point from Tier I support for issues involving ... analyze macOS system performance and optimize configurations as needed. • Maintain accurate ...

Vimly Benefit Solutions

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

... Tier I issues. * Mentor and support the onboarding of newer IT Support Analysts, sharing ... troubleshooting approaches and Vimly-specific systems knowledge. Qualifications: * BA/BS degree in ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

... Tier I issues. * Mentor and support the onboarding of newer IT Support Analysts, sharing ... troubleshooting approaches and Vimly-specific systems knowledge. Qualifications: * BA/BS degree in ...

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Tier I Support Analyst information

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How much do tier i support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier i support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Tier I support analyst?

Tier I Support Analysts are the first point of contact for customers or end-users experiencing technical issues with a product or service. They handle basic troubleshooting, answer questions, and resolve common problems, often by following established procedures or scripts. If an issue can't be resolved at this level, Tier I analysts escalate it to higher-level support teams. Their role is essential for providing timely support and ensuring customer satisfaction.

What skills and qualifications are needed to be a Tier I support analyst?

To thrive as a Tier I Support Analyst, you need a foundational understanding of IT concepts, troubleshooting skills, and often an associate degree or relevant technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking or operating system platforms is typically required. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These competencies ensure efficient resolution of user issues, customer satisfaction, and smooth escalation of more complex problems.

What are common challenges faced by Tier I support analysts, and how can they be overcome?

Tier I Support Analysts often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and accurately identifying the root cause of technical issues. To overcome these obstacles, it's important to develop strong communication and time-management skills, follow established troubleshooting procedures, and know when to escalate complex issues to higher-tier teams. Building a solid understanding of common systems and maintaining a customer-focused approach can also make interactions smoother and more effective.

What is the difference between Tier I Support Analyst vs Help Desk Technician?

AspectTier I Support AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, customer serviceHelp desk, technical support centers
Industry UsageIT departments across various industriesIT support services, tech companies
Common Search IntentEntry-level IT support roles, troubleshootingTechnical support, customer assistance

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference lies in terminology and specific job functions; a Tier I Support Analyst typically works within a company's IT department, while Help Desk Technicians often work in dedicated support centers. Both roles serve as entry points into IT support careers and share similar work environments and responsibilities.

Is a Tier I Support Analyst a good job?

A Tier I Support Analyst is an entry-level IT support role focused on troubleshooting and resolving basic technical issues for users. It offers opportunities to develop customer service skills, technical knowledge, and certifications like CompTIA A+; however, job satisfaction depends on individual preferences and career goals. The role can serve as a stepping stone to higher-level IT positions.

What cities are hiring for Tier I Support Analyst jobs?

Cities with the most Tier I Support Analyst job openings:

What states have the most Tier I Support Analyst jobs?

States with the most job openings for Tier I Support Analyst jobs include:

What are popular job titles related to Tier I Support Analyst jobs?

For Tier I Support Analyst jobs, the most frequently searched job titles are:

Tier I Support Analyst jobs near you

Tier I Support Engineer

East Hampton, NY • On-site

Lincoln IT
IT Services • 51 - 200 employees
Learn more about Lincoln ITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 hours ago

Job description

Tier I Support Engineer

Job Overview

Lincoln Computer Services is seeking a full-time Tier I Support Engineer to join our team supporting clients throughout New York City and Long Island. This role is ideal for a motivated IT professional with 2-4 years of hands-on technical support experience who enjoys troubleshooting technology issues, delivering exceptional customer service, and working with a wide variety of systems and environments.

As a Tier I Support Engineer, you will serve as the first point of contact for client support requests, providing remote and onsite technical assistance while escalating complex issues when required. This position offers exposure to a broad range of technologies and opportunities for professional growth within a fast-paced Managed Services Provider (MSP) environment.

Key Responsibilities
  • Provide professional and timely technical support via phone, email, remote access, and ticketing systems.
  • Troubleshoot and resolve end-user issues involving Windows operating systems, Microsoft 365, desktop applications, printers, mobile devices, and basic networking.
  • Perform software installations, upgrades, patches, and configuration changes for client environments.
  • Provision and configure user accounts, permissions, and devices.
  • Document troubleshooting steps, resolutions, and customer communications within the PSA ticketing platform.
  • Escalate complex technical issues to senior engineers while maintaining ownership and communication with the client.
  • Assist with workstation deployments, onboarding activities, and equipment installations.
  • Provide onsite support for client offices as needed.
  • Follow security, compliance, and operational procedures while supporting client environments.
  • Participate in after-hours or emergency support activities as required.
Required Qualifications
  • 2-4 years of experience in a Help Desk, Service Desk, Desktop Support, or MSP environment.
  • Strong understanding of Microsoft Windows desktop operating systems.
  • Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, and Exchange Online.
  • Familiarity with Active Directory, Microsoft Entra ID, and user account administration.
  • Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
  • Experience supporting desktop hardware, laptops, printers, and mobile devices.
  • Excellent troubleshooting, problem-solving, and customer service skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Valid driver's license and reliable transportation for onsite client visits.
Preferred Qualifications
  • Experience working for a Managed Services Provider (MSP).
  • Exposure to technologies such as:
    • VMware
    • Citrix
    • SonicWall
    • Microsoft Azure
    • Microsoft Intune
    • RMM and PSA platforms
    • Backup and disaster recovery solutions
  • Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent certifications are a plus.
About Lincoln Computer Services

Founded in 1997, Lincoln Computer Services is a leading Managed Services Provider delivering strategic IT support, cybersecurity, cloud solutions, and consulting services to organizations throughout New York City and Long Island. Our team is committed to providing exceptional customer service, innovative technology solutions, and long-term partnerships that help our clients succeed.

Benefits

Lincoln Computer Services offers a competitive compensation package including:

  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Paid Holidays
  • Professional Development and Certification Reimbursement
  • Career Growth Opportunities
  • Collaborative and Team-Oriented Work Environment
  • Access to Training and Continuing Education Programs

Join a growing technology team where you can expand your skills, work with diverse technologies, and make a meaningful impact for our clients every day.

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