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Tier I Support Analyst Jobs (NOW HIRING)

Wilson & Company

IT Tier I Support Technician

El Paso, TX · On-site

$19.50 - $26.75/hr

... provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or ... Excellent problem-solving, analytical, and communication skills (written and verbal) * Strong ...

Wilson & Company

IT Tier I Support Technician

El Paso, TX

$19.50 - $26.75/hr

... provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or ... Excellent problem-solving, analytical, and communication skills (written and verbal) * Strong ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC · On-site

$23 - $29.25/hr

Review and analyze ticket quality, monitor support trends, recommend service improvements, and develop and maintain Tier I knowledge articles. * Mentor and provide technical guidance to junior ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC · On-site

$23 - $29.25/hr

Review and analyze ticket quality, monitor support trends, recommend service improvements, and develop and maintain Tier I knowledge articles. * Mentor and provide technical guidance to junior ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC · On-site

$23 - $29.25/hr

Review and analyze ticket quality, monitor support trends, recommend service improvements, and develop and maintain Tier I knowledge articles. * Mentor and provide technical guidance to junior ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC · On-site

$23 - $29.25/hr

Review and analyze ticket quality, monitor support trends, recommend service improvements, and develop and maintain Tier I knowledge articles. * Mentor and provide technical guidance to junior ...

IdeaTek

IT Desktop Support Analyst - Entry Level

Wichita, KS · On-site

$20.75 - $28/hr

IdeaTek is looking for an IT Desktop Support Analyst who's ready to dive in, take ownership, and ... This position will be the first point of contact for Tier I support - managing tickets, assisting ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the ... Uses automated information systems and ticketing tools to analyze routine situations and document ...

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Tier I Support Analyst information

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How much do tier i support analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier i support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a Tier I support analyst?

Tier I Support Analysts are the first point of contact for customers or end-users experiencing technical issues with a product or service. They handle basic troubleshooting, answer questions, and resolve common problems, often by following established procedures or scripts. If an issue can't be resolved at this level, Tier I analysts escalate it to higher-level support teams. Their role is essential for providing timely support and ensuring customer satisfaction.

What skills and qualifications are needed to be a Tier I support analyst?

To thrive as a Tier I Support Analyst, you need a foundational understanding of IT concepts, troubleshooting skills, and often an associate degree or relevant technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking or operating system platforms is typically required. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These competencies ensure efficient resolution of user issues, customer satisfaction, and smooth escalation of more complex problems.

What are common challenges faced by Tier I support analysts, and how can they be overcome?

Tier I Support Analysts often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and accurately identifying the root cause of technical issues. To overcome these obstacles, it's important to develop strong communication and time-management skills, follow established troubleshooting procedures, and know when to escalate complex issues to higher-tier teams. Building a solid understanding of common systems and maintaining a customer-focused approach can also make interactions smoother and more effective.

What is the difference between Tier I Support Analyst vs Help Desk Technician?

AspectTier I Support AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, customer serviceHelp desk, technical support centers
Industry UsageIT departments across various industriesIT support services, tech companies
Common Search IntentEntry-level IT support roles, troubleshootingTechnical support, customer assistance

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference lies in terminology and specific job functions; a Tier I Support Analyst typically works within a company's IT department, while Help Desk Technicians often work in dedicated support centers. Both roles serve as entry points into IT support careers and share similar work environments and responsibilities.

Is a Tier I Support Analyst a good job?

A Tier I Support Analyst is an entry-level IT support role focused on troubleshooting and resolving basic technical issues for users. It offers opportunities to develop customer service skills, technical knowledge, and certifications like CompTIA A+; however, job satisfaction depends on individual preferences and career goals. The role can serve as a stepping stone to higher-level IT positions.

What cities are hiring for Tier I Support Analyst jobs?

Cities with the most Tier I Support Analyst job openings:

What states have the most Tier I Support Analyst jobs?

States with the most job openings for Tier I Support Analyst jobs include:

What are popular job titles related to Tier I Support Analyst jobs?

For Tier I Support Analyst jobs, the most frequently searched job titles are:

Tier I Support Analyst jobs near you

IT Tier I Support Technician

El Paso, TX • On-site

Wilson & Company
Sporting Product Manufacturing • 1 - 5K employees
Learn more about Wilson & Companyexternal

$19.50 - $26.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 10 days ago

Wilson Sporting Goods rating

9.0

Company rating: 9.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or Kansas City, MO. The ideal candidate is self-motivated, organized, and communicates clearly with both technical and non-technical staff. This role supports engineers, architects, designers, and project teams who rely on stable workstations, reliable connectivity, and quick turnaround on technical issues to keep projects moving.
The desired candidate has hands-on experience with Windows 11, PC imaging and deployment using Microsoft Intune, and troubleshooting issues related to desktops, LAN/WAN connectivity (TCP/IP), and Active Directory. This position requires 2-5 years of relevant experience.
Requirements
  • 2-5 years supporting Windows desktop operating systems, Office 365, and Teams
  • Experience imaging and deploying PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking
  • Troubleshooting computer hardware, software, and application issues, including patch/update management (installing, troubleshooting, manual deployment when auto-updates fail)
  • Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support
  • Support for internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV
  • Experience with Remote Desktop tools and mobile device support (iPhone, Android, tablets)
  • Software license management for design applications (Autodesk, Bentley, Esri) and basic GIS awareness (ArcGIS or similar)
  • Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs
  • Basic cybersecurity awareness (phishing identification, endpoint protection alerts)
  • Strong documentation habits - accurate ticket logging and contribution to knowledge base/SOPs
  • Understanding of SLA targets and escalation procedures (Tier 2/3 hand-off)
  • Excellent problem-solving, analytical, and communication skills (written and verbal)
  • Strong customer service orientation in a user-facing, deadline-driven environment
  • Hands-on workstation support required, including lifting/moving equipment; willingness to report to the office regularly and support occasional after-hours/on-call work
  • Occasional travel to other offices required
  • Ability to work independently or on a team, adapting quickly as business needs change
  • Highly motivated, with interest in career growth through company training

Annual Salary Range: $23.75 - $27.50 (Depending on Experience)
Please note that Wilson & Company is not currently sponsoring applicants for work visas.
About Us:
For nearly a century, Wilson & Company, Inc., Engineers & Architects, has provided award-winning engineering, architecture, planning, environmental, surveying, geospatial, and construction management services. With employees across multiple offices in the Midwest, Southwest, Rocky Mountain, and Western regions in the United States, we bring people together to practice their craft, create value, and accomplish great things.
Guided by our purpose, we help clients move from concept to completion, transforming unused spaces into productive places, underutilized facilities into efficient ones, and rural or urban challenges into achievable solutions.
At Wilson & Company, we focus on your specific needs, delivering excellence with lasting Higher Relationships in mind. By employing our core values-discipline, intensity, collaboration, shared ownership, and solutions-we create genuine experiences and lasting connections for our clients, employees, and communities.
We support our employees' success and well-being with a comprehensive benefits package, including options for health insurance, life insurance, disability coverage, paid time off, and retirement savings plans. We are proud to be an EEO employer and maintain a drug-free workplace, conducting pre-employment background checks.
Join us and be part of a culture committed to helping you achieve personal and professional success.

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