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Tier I Support Analyst Jobs in Raleigh, NC (NOW HIRING)

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

I have job opening with one of our direct clients. Below is the for your reference. Title: Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is seeking an ...

NCSU

ClassTech Support Analyst

Raleigh, NC · On-site

... Analyst Anticipated Hiring Range $63,654 Work Schedule Monday-Friday, 8:00 AM - 5:00 PM Job ... Provide Tier 1 and Tier 2 support for classroom and conference room technology, including ...

VIVA USA INC

Service Support Analyst

Raleigh, NC · On-site

... and A&I Technical Architecture teams. Support the coordination, budgeting, approval, and ... analyzing and interpreting automated system problems. - Required - 5 Years Experience working in an ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

We're the global communications software company and Tier 1 network operator with global reach. The ... The Technical Support Analyst will provide technical support to customers who are experiencing ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

We're the global communications software company and Tier 1 network operator with global reach. The ... The Technical Support Analyst will provide technical support to customers who are experiencing ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

We're the global communications software company and Tier 1 network operator with global reach. The ... The Technical Support Analyst will provide technical support to customers who are experiencing ...

Infojini Inc

Security Support Analyst

Raleigh, NC

NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide ... MS Excel, MS Word, Visio, and PowerPoint) Problem Diagnosis skills [i.e., discovery, replication ...

NCSU

IT Technical Support Analyst

Raleigh, NC · On-site

As a Tier 2 support position within CVM IT, this role is responsible for resolving complex ... In addition to desktop support responsibilities, the IT Technical Support Analyst assists with ...

SoftPro

SoftPro Customer Support Analyst

Raleigh, NC · On-site

What will I do as a Customer Solutions Analyst at SoftPro? * In this position, you will resolve ... Accurately document all customer issues, and resolution steps, and gather feedback in support ...

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Tier I Support Analyst information

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$14

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$54

How much do tier i support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for tier i support analyst in Raleigh, NC is $30.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $36.68 per hour, depending on experience, location, and employer.

What is a Tier I support analyst?

Tier I Support Analysts are the first point of contact for customers or end-users experiencing technical issues with a product or service. They handle basic troubleshooting, answer questions, and resolve common problems, often by following established procedures or scripts. If an issue can't be resolved at this level, Tier I analysts escalate it to higher-level support teams. Their role is essential for providing timely support and ensuring customer satisfaction.

What skills and qualifications are needed to be a Tier I support analyst?

To thrive as a Tier I Support Analyst, you need a foundational understanding of IT concepts, troubleshooting skills, and often an associate degree or relevant technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking or operating system platforms is typically required. Strong communication, patience, and problem-solving abilities distinguish top performers in this role. These competencies ensure efficient resolution of user issues, customer satisfaction, and smooth escalation of more complex problems.

What are common challenges faced by Tier I support analysts, and how can they be overcome?

Tier I Support Analysts often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and accurately identifying the root cause of technical issues. To overcome these obstacles, it's important to develop strong communication and time-management skills, follow established troubleshooting procedures, and know when to escalate complex issues to higher-tier teams. Building a solid understanding of common systems and maintaining a customer-focused approach can also make interactions smoother and more effective.

What is the difference between Tier I Support Analyst vs Help Desk Technician?

AspectTier I Support AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, customer serviceHelp desk, technical support centers
Industry UsageIT departments across various industriesIT support services, tech companies
Common Search IntentEntry-level IT support roles, troubleshootingTechnical support, customer assistance

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference lies in terminology and specific job functions; a Tier I Support Analyst typically works within a company's IT department, while Help Desk Technicians often work in dedicated support centers. Both roles serve as entry points into IT support careers and share similar work environments and responsibilities.

Is a Tier I Support Analyst a good job?

A Tier I Support Analyst is an entry-level IT support role focused on troubleshooting and resolving basic technical issues for users. It offers opportunities to develop customer service skills, technical knowledge, and certifications like CompTIA A+; however, job satisfaction depends on individual preferences and career goals. The role can serve as a stepping stone to higher-level IT positions.

What cities near Raleigh, NC are hiring for Tier I Support Analyst jobs?

Cities near Raleigh, NC with the most Tier I Support Analyst job openings:

Tier I Support Analyst jobs near you

Support Analyst

Raleigh, NC • On-site

US Tech Solutions
IT Services • 1 - 5K employees
Learn more about US Tech Solutionsexternal

Contractor

Re-posted 3 days ago

Job description

Job Description

Hi , 
My name is Raghava from Keshav Consulting Solutions. I have job opening with one of our direct clients.
Below is the job description for your reference.

Title: Support Analyst

Duration: 12 Months

Location:  4101 Capital Blvd. Raleigh NC 27604
Job Description:

Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. 
Our Client is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide second level support with the DOT IT Enterprise Applications Team. The support consists of documenting and coordinating activities with respect to the installation and configuration of Genetec Security Center and IP cameras, SV32 devices, door aggregators and all system components deployed for FACS project.  
Support to the Enterprise Application team, in respect to the installation and configuration of Genetec Security Center and IP cameras SV32 devices, door aggregators and all system components deployed for FACS project.Assisting the deployment team with troubleshooting installation/configuration issues for the Genetec Security Center and Samsung IP cameras.Receiving, logging and fully documenting requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support from the deployment/project team and determine appropriate actions to be taken.Monitoring progress of requests for support through resolution and ensure users and other interested parties are kept informed.Escalate 3rd party software and hardware issues to Application Owner; insuring proper attention is given to the issue depending on severity and impact to project schedule. Communicating technical information to a variety of internal and external stakeholders both verbally and in writing. Technical writing services and support for the developing software documentation at the enterprise level. Provide services documenting technical configurations for a complex multi-site deployment of a Genetec System for Access Control and Video Management at NCDOT.Assist in the creation of document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Maintain and update as needed the document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team.Must have the ability to capture incidents and issues identified by the project with the ability to document resolution(s) for the team leader providing weekly status reports to Management.Proven experience with supporting a video surveillance system; experience with Genetec Security Center is preferred.

Qualifications

Required Skills:
BS/BA or equivalent work background plus IT Support experience and enterprise software environment or equivalent  7 years of experience in installation and service of video surveillance equipment and IP Cameras Required 7 years of experience with Genetec Security Center preferredRequired  7  years of experience providing production support or similar role  Strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint)  Written and verbal communications are clear, concise and achieve intended objectives  Problem Diagnosis skills [i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required]  Demonstrated ability to multi-task and prioritize projects and tasks  Ability to learn complex business functions  Ability to organize/manage own work and meet a pre-determined schedule of deliverables  Computer Science Degree or related discipline; professional certification.

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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

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