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Tier I Tech Support Jobs (NOW HIRING)

asburyauto

IT Support Technician- Larry H. Miller Mesa

Mesa, AZ · On-site

$21.25 - $29.25/hr

Overview/Job Summary The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

... Tier I issues. * Mentor and support the onboarding of newer IT Support Analysts, sharing ... troubleshooting approaches and Vimly-specific systems knowledge. Qualifications: * BA/BS degree in ...

Koniag

Tier I Customer Support Representatives (REMOTE)

$17.50 - $22.25/hr

Tier I Customer Support Representative Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC · On-site

$23 - $29.25/hr

... Tier I Support Desktop Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides the client with IT Support Staffing to augment their existing teams. TekSynap is a ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC · On-site

$23 - $29.25/hr

... Tier I Support Desktop Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides the client with IT Support Staffing to augment their existing teams. TekSynap is a ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC · On-site

$23 - $29.25/hr

... Tier I Support Desktop Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides the client with IT Support Staffing to augment their existing teams. TekSynap is a ...

Iserv

IT Support Technician - Managed Services

Orlando, FL · On-site

$20 - $27.50/hr

IT Support Technician - Tier I (AI-Integrated) Company Overview At iServ , a leading Managed Services Provider (MSP), we deliver innovative IT solutions by leveraging cutting-edge technologies ...

TekSynap

Desktop Support Technician I - Mid

Washington, DC

$23 - $29.25/hr

... Tier I Support Desktop Technicians to join our team supporting our Customer in Washington, D.C. TekSynap provides the client with IT Support Staffing to augment their existing teams. TekSynap is a ...

i-Tech Support

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

Tier 3 support personnel should have a deep understanding of the supported technologies, systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...

Wilson & Company

IT Tier I Support Technician

El Paso, TX · On-site

$19.50 - $26.75/hr

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM ...

Wilson & Company

IT Tier I Support Technician

El Paso, TX · On-site

$19.50 - $26.75/hr

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM ...

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Tier I Tech Support information

See salary details

$27K

$43.5K

$66K

How much do tier i tech support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for tier i tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Tier I Tech Support?

Tier I Tech Support specialists are the first point of contact for customers experiencing technical issues with a product or service. They handle basic troubleshooting tasks, answer user questions, and resolve simple problems, often following a script or established procedures. If the issue is more complex, they escalate it to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction and minimize downtime.

What are the key skills and qualifications needed to thrive as a Tier I Tech Support?

To thrive as a Tier I Tech Support, you need foundational knowledge of computer systems, operating systems, and troubleshooting techniques, often supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve issues efficiently. These skills are crucial for delivering prompt technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges Tier I Tech Support professionals face, and how can they effectively handle them?

Tier I Tech Support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting issues with limited technical information, and communicating complex solutions to users with varying technical backgrounds. Effectively managing these challenges requires strong organizational skills, patience, and clear communication. Utilizing internal knowledge bases, escalating issues appropriately, and regularly collaborating with team members can also help streamline problem-solving and improve customer satisfaction.

What is the difference between Tier I Tech Support vs Help Desk Technician?

AspectTier I Tech SupportHelp Desk Technician
CredentialsBasic certifications (CompTIA A+), on-the-job trainingSimilar certifications, often CompTIA A+ or Network+
Work EnvironmentCall centers, on-site support, remote troubleshootingHelp desks, remote support, on-site assistance
Industry UsageIT support, technical service providersIT departments, service providers
Search/Comparison IntentEntry-level support roles, basic troubleshootingCustomer support, technical issue resolution

Both roles involve providing technical support, often requiring similar certifications and working in support environments. Tier I Tech Support typically handles initial contact and basic troubleshooting, while Help Desk Technicians may also assist with more complex issues and documentation. The roles are closely related and often overlap in responsibilities, making them common comparison points for entry-level IT support careers.

How to become a Tier I Tech Support?

To become a Tier I Tech Support specialist, candidates typically need a high school diploma or equivalent and basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with support tools like ticketing systems; certifications such as CompTIA A+ can also improve job prospects. Entry-level positions often require strong communication skills and the ability to work in a fast-paced environment.

What cities are hiring for Tier I Tech Support jobs?

Cities with the most Tier I Tech Support job openings:

What are popular job titles related to Tier I Tech Support jobs?

For Tier I Tech Support jobs, the most frequently searched job titles are:

Tier I Tech Support jobs near you

IT Service Desk Analyst Tier I

Belgrade, ME

Hammond Lumber Company
Retail • 501 - 1,000 employees
Learn more about Hammond Lumber Companyexternal

$15.10 - $28/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 18 days ago

Hammond Lumber Company rating

6.3

Company rating: 6.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Description

Hammond Lumber Company, voted 2025's Best Places to work in Maine, is seeking an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location.


Position Summary


The Service Desk Analyst I provides first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and access. This role is responsible for delivering excellent customer service, accurately documenting requests, and escalating more complex issues to higher-level support teams.

This is an entry-level position ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment.


Key Responsibilities

  • Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system
  • Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access
  • Log, track, and manage incidents and service requests in the ticketing system
  • Follow established procedures for incident management and request fulfillment
  • Escalate unresolved or complex issues to Tier 2 or appropriate support teams
  • Maintain accurate and detailed documentation of issues and resolutions
  • Provide clear communication and updates to end users
  • Support onboarding and offboarding activities
  • Assist in maintaining knowledge base documentation
  • Follow IT security policies and report potential concerns

Full Time Benefits

  • Medical Insurance & Prescription Drug Plan
  • Dental Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Employee Purchase Discount
  • 401(k) Plan
  • Discretionary Bonuses
  • Paid Holidays
  • Paid Time Off
  • Volunteer Time Off
  • Group Life and Accidental Death & Dismemberment Insurance
  • Short Term Disability Insurance
  • EAP and Work Life Plan
  • Paid Parental Leave
  • Employee Outings
  • Employee Charge Accounts



Requirements

Education

  • High school diploma required. Associate degree or relevant IT certifications preferred.

Experience

  • At least 6 months of experience in Enterprise IT support, help desk, or IT customer service role required. Equivalent education or training will be considered.

Technical Skills

  • Basic understanding of Windows operating systems
  • Familiarity with Microsoft Office / Microsoft 365
  • Basic knowledge of Active Directory preferred
  • Familiarity with ticketing systems is a plus
  • Basic knowledge of computer hardware and peripherals

Soft Skills

  • Strong customer service orientation
  • Excellent communication skills
  • Ability to troubleshoot logically
  • Strong attention to detail
  • Ability to prioritize and manage time effectively
  • Team-oriented with willingness to learn

Additional Requirements

  • Ability to participate in an on-call rotation and occasional travel within the local region.

What Hammond Lumber Company employees say

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