ZipRecruiter

Log In

1

Tier 3 Jobs (NOW HIRING)

Hansel Auto Group

Technician - Tier 3

Petaluma, CA · On-site

$53K - $68K/yr

Technician - Tier 3 ($28 - 43) Defined as a Service Technician holding all 8 ASE certifications or has demonstrated proficiency on the job in all 8 skill levels as covered by the ASE requirements or ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · Remote

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

BPS Technologies

Tier 3 Help Desk Technician

Dublin, OH

$19.25 - $26/hr

Our client, a growing Managed Service Provider (MSP), is seeking an experienced Tier 3 Help Desk Technician to join their team on a temp-to-hire basis. This role is for an IT professional who is ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

Hansel Auto Group

Technician - Tier 3

Petaluma, CA

$53K - $68K/yr

Technician - Tier 3 ($28 - 43) Defined as a Service Technician holding all 8 ASE certifications or has demonstrated proficiency on the job in all 8 skill levels as covered by the ASE requirements or ...

Addison Group

Tier III Helpdesk Lead

Washington, DC · On-site

$70K - $90K/yr

Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type: Direct Hire Salary Range: $70K - $90K Work Schedule: Monday - Friday (3 Days on Site) Benefits: This position may be eligible ...

AAC

End User Tier 3

Washington, DC · On-site

$90K - $110K/yr

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

Cloudforce

Tier III Helpdesk Lead

National Harbor, MD

$70K - $90K/yr

Tier III Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $70,000 to $90,000 DOE Annually Please note - applicants must be authorized to work for any employer in the ...

Addison Group

Tier III Helpdesk Lead

Washington, DC · Hybrid

$70K - $90K/yr

Tier III Helpdesk Lead Location: Washington, DC (hybrid) Assignment Type: Direct Hire Salary Range: $70K - $90K Work Schedule: Monday - Friday (3 Days on Site) Benefits: This position may be eligible ...

next page

Showing results 1-20

All JobsTier 3 Jobs

Tier 3 information

See salary details

$24K

$74.2K

$134K

How much do tier 3 jobs pay per year?

As of Jul 22, 2026, the average yearly pay for tier 3 in the United States is $74,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $91,500.00 per year, depending on experience, location, and employer.

What are Tier 3 support specialists?

Tier 3 support specialists are highly skilled technical experts who handle the most complex and challenging issues that cannot be resolved by Tier 1 or Tier 2 support teams. They typically have deep knowledge of the company's products, services, or systems and may work closely with engineering or development teams to diagnose and resolve advanced problems. In addition to troubleshooting, Tier 3 specialists may also create documentation, identify recurring issues, and recommend improvements to prevent future incidents. Their expertise is crucial for maintaining high customer satisfaction and ensuring the smooth operation of technical systems.

What are the common Tier 3 job responsibilities?

Tier 3 technicians are responsible for handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. Their duties include troubleshooting advanced problems, performing root cause analysis, and implementing solutions often involving system configurations, software, or hardware. They may also assist in training lower support tiers and documenting technical procedures.

What types of complex issues does a Tier 3 support specialist typically handle, and how do they collaborate with other support tiers?

A Tier 3 support specialist is responsible for resolving the most complex and technical issues that could not be solved by Tier 1 or Tier 2 teams. These often include deep-dive troubleshooting of software bugs, infrastructure failures, or advanced configuration problems. Tier 3 specialists regularly collaborate with Tier 1 and Tier 2 teams by providing guidance, creating documentation, and sometimes conducting training sessions. They may also work closely with engineering or development teams to escalate and resolve product defects, ensuring a smooth resolution for the end user.

What jobs can you get with level 3?

A Level 3 qualification often qualifies individuals for roles such as technician, specialist, or senior assistant in various fields like IT, healthcare, or engineering. These positions typically require technical skills, relevant certifications, and sometimes experience, and may involve working with specific tools or systems. Advancement to higher levels may require additional training or education.

How much do Tier 3 jobs typically pay?

Tier 3 jobs, often involving advanced technical support or specialized roles, typically pay between $50,000 and $80,000 annually, depending on industry, location, and experience. These positions may require advanced certifications or skills and often offer opportunities for career advancement.

Are Tier 3 jobs in demand?

Tier 3 jobs, often involving advanced technical skills or specialized support, are generally in steady demand due to the need for experienced professionals in fields like IT, cybersecurity, and technical support. These roles typically require certifications and experience, and demand can vary based on industry growth and technological advancements.

What is the difference between Tier 3 vs Tier 2?

AspectTier 3Tier 2
Required CredentialsCertifications like CompTIA Security+, Network+, or equivalentSimilar certifications, often with additional specialized training
Work EnvironmentData centers, network operations centers, or on-site technical supportOffice settings, remote support, or on-site troubleshooting
Employer & Industry UsageIT service providers, telecom companies, data centersIT departments, managed service providers, telecom

Tier 3 technicians typically handle more complex network issues and require relevant certifications. They work in data centers or on-site environments, often supporting large organizations or service providers. Tier 2 roles focus on troubleshooting and resolving less complex problems, often serving as a bridge between Tier 1 support and Tier 3 specialists. Understanding these differences helps in career planning and job search strategies.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Engineer, and why are they important?

To thrive as a Tier 3 Support Engineer, you need advanced troubleshooting skills, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems like Jira or ServiceNow, and specialized certifications (such as CompTIA, Microsoft, or Cisco) are highly valued. Excellent problem-solving, communication, and collaboration skills help you resolve complex issues and work effectively with both technical teams and end users. These abilities are crucial for efficiently addressing escalated issues, minimizing downtime, and ensuring customer satisfaction.
More about Tier 3 jobs
What cities are hiring for Tier 3 jobs? Cities with the most Tier 3 job openings:
What states have the most Tier 3 jobs? States with the most job openings for Tier 3 jobs include:
What job categories do people searching Tier 3 jobs look for? The top searched job categories for Tier 3 jobs are:
Tier 3 jobs near you
Infographic showing various Tier 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $74,243 per year, or $35.7 per hour.

Voice Tier 3 Engineer

DecisionPoint | Cortek

Scott Air Force Base, IL • On-site

$79K - $88K/yr

Full-time

Posted 7 days ago

Job description

Overview
DecisionPoint seeks a Voice Tier 3 Engineer to provide advanced voice engineering support for the U.S. Air Force Executive Airlift Communications Network program. The engineer will configure, secure, troubleshoot, and sustain Cisco voice systems supporting mission-critical communications across EACN operational and test environments.
The Voice Tier 3 Engineer will develop and maintain VoIP and Session Initiation Protocol connections, implement approved upgrades and security changes, and support integration with external customer voice networks.
This position primarily supports the EACN Systems Integration Laboratory and operational Air-to-GIG Gateway environments. On-site work and travel to supported Air Force locations may be required.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
Duties & Responsibilities
The Voice Tier 3 Engineer will:
  • Configure, develop, patch, secure, and enhance Cisco VoIP systems.
  • Administer Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.
  • Configure and maintain Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and related voice infrastructure.
  • Develop and troubleshoot SIP connections between EACN and external customer voice networks.
  • Support integration with Call Manager Express, SRST, Asterisk, and other Cisco VoIP environments.
  • Test voice-system patches, upgrades, and configuration changes before operational deployment.
  • Apply DISA STIGs and cybersecurity requirements to voice systems and supporting devices.
  • Troubleshoot complex voice, call-routing, interoperability, and service-quality issues.
  • Support VoIP capabilities within the Systems Integration Laboratory and operational gateway environments.
  • Develop and maintain configuration guides, diagrams, checklists, and technical documentation.
  • Coordinate voice-engineering activities with network engineers, cybersecurity personnel, site technicians, and Government stakeholders.
  • Provide technical guidance and training to Government and contractor personnel.

Qualifications
Clearance Requirement:
Must hold an active Top Secret clearance.
Education:
Bachelor's degree in Information Technology, Computer Science, Network Engineering, Telecommunications, or a related field.
Experience:
  • Minimum five years of VoIP experience.
  • Experience configuring and sustaining enterprise Cisco voice environments.
  • Experience with CUCM, Cisco Unity, SIP, Session Border Controllers, and voice gateways.
  • Experience troubleshooting call routing, interoperability, and voice-quality issues.
  • Experience supporting classified or mission-critical communications environments preferred.

Technical Knowledge:
  • Advanced knowledge of Cisco Unified Communications Manager and enterprise VoIP architecture.
  • Knowledge of SIP, call routing, dial plans, CUBE, Session Border Controllers, and SRST.
  • Familiarity with voice-system patching, STIG implementation, configuration management, and laboratory testing.
  • Understanding of network technologies supporting voice services, including routing, switching, firewalls, VLANs, and quality of service.
  • Ability to document voice architectures, configurations, and troubleshooting procedures.

Certifications:
  • Cisco voice certification with a concentration in Cisco Unified Communications Manager required at the time of contract award.
  • Appropriate DoDM 8140.03 and IAT Level II certification required.
  • Additional Cisco collaboration or cybersecurity certifications preferred.

Skills:
  • Strong voice-system troubleshooting and analytical abilities.
  • Excellent technical documentation and communication skills.
  • Ability to manage multiple technical priorities.
  • Ability to collaborate with network, systems, and cybersecurity teams.
  • Ability to perform on-site duties and travel as required.

Compensation: Anticipated salary range is $79,759.00-$88,215.00 per year
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Apply