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Tier 3 Jobs (NOW HIRING)

Govcio LLC

Tier 3 VIP Support

Washington, DC · On-site

$85K - $100K/yr

GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

AAC Inc

End User Tier 3

Washington, DC

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

AAC

End User Tier 3

Washington, DC

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

Hansel Auto Group

Technician - Tier 3

Petaluma, CA · On-site

$53K - $68K/yr

Technician - Tier 3 ($28 - 43) Defined as a Service Technician holding all 8 ASE certifications or has demonstrated proficiency on the job in all 8 skill levels as covered by the ASE requirements or ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

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All JobsTier 3 Jobs

Tier 3 information

See salary details

$24K

$74.2K

$134K

How much do tier 3 jobs pay per year?

As of Jun 9, 2026, the average yearly pay for tier 3 in the United States is $74,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $91,500.00 per year, depending on experience, location, and employer.

What are Tier 3 support specialists?

Tier 3 support specialists are highly skilled technical experts who handle the most complex and challenging issues that cannot be resolved by Tier 1 or Tier 2 support teams. They typically have deep knowledge of the company's products, services, or systems and may work closely with engineering or development teams to diagnose and resolve advanced problems. In addition to troubleshooting, Tier 3 specialists may also create documentation, identify recurring issues, and recommend improvements to prevent future incidents. Their expertise is crucial for maintaining high customer satisfaction and ensuring the smooth operation of technical systems.

What types of complex issues does a Tier 3 support specialist typically handle, and how do they collaborate with other support tiers?

A Tier 3 support specialist is responsible for resolving the most complex and technical issues that could not be solved by Tier 1 or Tier 2 teams. These often include deep-dive troubleshooting of software bugs, infrastructure failures, or advanced configuration problems. Tier 3 specialists regularly collaborate with Tier 1 and Tier 2 teams by providing guidance, creating documentation, and sometimes conducting training sessions. They may also work closely with engineering or development teams to escalate and resolve product defects, ensuring a smooth resolution for the end user.

What is the difference between Tier 3 vs Tier 2?

AspectTier 3Tier 2
Required CredentialsCertifications like CompTIA Security+, Network+, or equivalentSimilar certifications, often with additional specialized training
Work EnvironmentData centers, network operations centers, or on-site technical supportOffice settings, remote support, or on-site troubleshooting
Employer & Industry UsageIT service providers, telecom companies, data centersIT departments, managed service providers, telecom

Tier 3 technicians typically handle more complex network issues and require relevant certifications. They work in data centers or on-site environments, often supporting large organizations or service providers. Tier 2 roles focus on troubleshooting and resolving less complex problems, often serving as a bridge between Tier 1 support and Tier 3 specialists. Understanding these differences helps in career planning and job search strategies.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Engineer, and why are they important?

To thrive as a Tier 3 Support Engineer, you need advanced troubleshooting skills, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems like Jira or ServiceNow, and specialized certifications (such as CompTIA, Microsoft, or Cisco) are highly valued. Excellent problem-solving, communication, and collaboration skills help you resolve complex issues and work effectively with both technical teams and end users. These abilities are crucial for efficiently addressing escalated issues, minimizing downtime, and ensuring customer satisfaction.
More about Tier 3 jobs
What cities are hiring for Tier 3 jobs? Cities with the most Tier 3 job openings:
What states have the most Tier 3 jobs? States with the most job openings for Tier 3 jobs include:
What job categories do people searching Tier 3 jobs look for? The top searched job categories for Tier 3 jobs are:
Tier 3 jobs near you
Infographic showing various Tier 3 job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 92% Full Time, 1% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $74,243 per year, or $35.7 per hour.

Tier 3 VIP Support

Govcio LLC

Washington, DC • On-site

$85K - $100K/yr

Full-time

Posted 15 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 203 rated it services

Job description

GovCIO is currently hiring for a Tier 3 VIP Support Administrator to provide executive support for DAIT within the CFTC. This person will be a part of an executive support team delivering white glove, mission critical IT services to senior executives and VIP stakeholders within the Commission. They will ensure high-quality technical support (Tier 3), enforce best practices, and drive operational improvements across a secure, compliance-focused environment. The position is based in Washington, DC and requires full onsite presence.
Responsibilities
  • Manage and maintain user accounts and access to network resources:
  • Administering user profiles in Active Directory and mailboxes in Exchange Online
  • Apply password reset and access permissions ensuring agency guidelines are followed
  • Manage email distribution lists and security groups
  • Support agency "PIV" (smart card) secure logon
  • Assist with shared file access (traditional server and cloud)
  • Assist with user OneDrive management and troubleshooting
  • Oversee administration of MFDs (multi-function devices), network printers, and related servers:
  • Manage network print queues, including troubleshooting and resolving queue problems
  • Serve as escalation point for customer support and provide coordination with infrastructure teams
  • Collaborate with senior staff and client to resolve complex problems

Qualifications
Bachelors degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 - 8 years (or commensurate experience). Acceptable substitute for education would be 9 years (overall) directly related experience.
Required Skills and Experience
  • 5+ years of work experience in computer systems with at least 3 years of solid system, network administration and/or IT services experience.
  • Experience managing Active Directory user accounts and Group Policy in AD/Azure AD
  • Experience working with Outlook and shared mailboxes
  • Experience provisioning user workstations and software using MCM or similar tools
  • Experience with Microsoft 365 (Teams, Outlook) and other collaboration tools.
  • Attention to detail while creating/modifying/managing a high volume of accounts
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage multiple priorities and projects
  • Manage on/off-boarding, user provisioning, permissions
  • Exceptional interpersonal, written, and verbal communications skills
  • Ensure accessibility and Section 508 compliance for end-user tech and A/V experiences

Clearance Required: Must be able to acquire and maintain CFTC Public Trust
Preferred Skills and Experience
  • Experience managing mailboxes using Exchange Online; creation, deletion, and permissions
  • Knowledge of Microsoft Windows Server 2019, 2022 and Microsoft Windows 11

Posted Salary Range
USD $85,000.00 - USD $100,000.00 /Yr.

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