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Tier 3 Jobs (NOW HIRING)

AAC

End User Tier 3

Washington, DC · On-site

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

AAC Inc

End User Tier 3

Washington, DC

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

Hansel Auto Group

Technician - Tier 3

Petaluma, CA · On-site

$53K - $68K/yr

Technician - Tier 3 ($28 - 43) Defined as a Service Technician holding all 8 ASE certifications or has demonstrated proficiency on the job in all 8 skill levels as covered by the ASE requirements or ...

Hansel Auto Group

Technician - Tier 3

Petaluma, CA · On-site

$53K - $68K/yr

Technician - Tier 3 ($28 - 43) Defined as a Service Technician holding all 8 ASE certifications or has demonstrated proficiency on the job in all 8 skill levels as covered by the ASE requirements or ...

Vero Networks

NOC Engineer - Tier III

Tulsa, OK · On-site +1

$85K - $95K/yr

NOC Engineer - Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer - Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ...

AAC

End User Tier 3

Washington, DC · On-site

$90K - $110K/yr

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

MSP Hire, Inc.

Tier 3 MSP Engineer

Belle Vernon, PA · Remote

$80K - $110K/yr

We're looking for a Tier 3 MSP Engineer who will serve as the senior technical escalation point for complex infrastructure, cloud, and security issues across client environments. You'll be the person ...

WEBIT Services

Tier 3 Field Services Engineer

Naperville, IL · On-site

$80K - $110K/yr

Engineer The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role ...

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All JobsTier 3 Jobs

Tier 3 information

See salary details

$24K

$74.2K

$134K

How much do tier 3 jobs pay per year?

As of Jul 1, 2026, the average yearly pay for tier 3 in the United States is $74,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $91,500.00 per year, depending on experience, location, and employer.

What are Tier 3 support specialists?

Tier 3 support specialists are highly skilled technical experts who handle the most complex and challenging issues that cannot be resolved by Tier 1 or Tier 2 support teams. They typically have deep knowledge of the company's products, services, or systems and may work closely with engineering or development teams to diagnose and resolve advanced problems. In addition to troubleshooting, Tier 3 specialists may also create documentation, identify recurring issues, and recommend improvements to prevent future incidents. Their expertise is crucial for maintaining high customer satisfaction and ensuring the smooth operation of technical systems.

What are the common Tier 3 job responsibilities?

Tier 3 technicians are responsible for handling complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. Their duties include troubleshooting advanced problems, performing root cause analysis, and implementing solutions often involving system configurations, software, or hardware. They may also assist in training lower support tiers and documenting technical procedures.

What types of complex issues does a Tier 3 support specialist typically handle, and how do they collaborate with other support tiers?

A Tier 3 support specialist is responsible for resolving the most complex and technical issues that could not be solved by Tier 1 or Tier 2 teams. These often include deep-dive troubleshooting of software bugs, infrastructure failures, or advanced configuration problems. Tier 3 specialists regularly collaborate with Tier 1 and Tier 2 teams by providing guidance, creating documentation, and sometimes conducting training sessions. They may also work closely with engineering or development teams to escalate and resolve product defects, ensuring a smooth resolution for the end user.

What jobs can you get with level 3?

A Level 3 qualification often qualifies individuals for roles such as technician, specialist, or senior assistant in various fields like IT, healthcare, or engineering. These positions typically require technical skills, relevant certifications, and sometimes experience, and may involve working with specific tools or systems. Advancement to higher levels may require additional training or education.

How much do Tier 3 jobs typically pay?

Tier 3 jobs, often involving advanced technical support or specialized roles, typically pay between $50,000 and $80,000 annually, depending on industry, location, and experience. These positions may require advanced certifications or skills and often offer opportunities for career advancement.

Are Tier 3 jobs in demand?

Tier 3 jobs, often involving advanced technical skills or specialized support, are generally in steady demand due to the need for experienced professionals in fields like IT, cybersecurity, and technical support. These roles typically require certifications and experience, and demand can vary based on industry growth and technological advancements.

What is the difference between Tier 3 vs Tier 2?

AspectTier 3Tier 2
Required CredentialsCertifications like CompTIA Security+, Network+, or equivalentSimilar certifications, often with additional specialized training
Work EnvironmentData centers, network operations centers, or on-site technical supportOffice settings, remote support, or on-site troubleshooting
Employer & Industry UsageIT service providers, telecom companies, data centersIT departments, managed service providers, telecom

Tier 3 technicians typically handle more complex network issues and require relevant certifications. They work in data centers or on-site environments, often supporting large organizations or service providers. Tier 2 roles focus on troubleshooting and resolving less complex problems, often serving as a bridge between Tier 1 support and Tier 3 specialists. Understanding these differences helps in career planning and job search strategies.

What are the key skills and qualifications needed to thrive as a Tier 3 Support Engineer, and why are they important?

To thrive as a Tier 3 Support Engineer, you need advanced troubleshooting skills, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems like Jira or ServiceNow, and specialized certifications (such as CompTIA, Microsoft, or Cisco) are highly valued. Excellent problem-solving, communication, and collaboration skills help you resolve complex issues and work effectively with both technical teams and end users. These abilities are crucial for efficiently addressing escalated issues, minimizing downtime, and ensuring customer satisfaction.
More about Tier 3 jobs
What cities are hiring for Tier 3 jobs? Cities with the most Tier 3 job openings:
What states have the most Tier 3 jobs? States with the most job openings for Tier 3 jobs include:
What job categories do people searching Tier 3 jobs look for? The top searched job categories for Tier 3 jobs are:
Tier 3 jobs near you
Infographic showing various Tier 3 job openings in the United States as of June 2026, with employment types broken down into 16% Full Time, 81% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $74,243 per year, or $35.7 per hour.
End User Tier 3

End User Tier 3

AAC

Washington, DC • On-site

Full-time

Posted 6 days ago

Job description

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images.

Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues. .

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