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Tier 3 Jobs in Arizona (NOW HIRING)

Phoenix Staff

Tier 3 Service Desk Technician

Phoenix, AZ · Remote

$35 - $42/hr

Tier 3 Service Desk Location: Phoenix, AZ - Hybrid Type: Temporary-to-Hire Compensation: $35-$42/hour Position Overview Phoenix Staff is seeking an experienced Tier 3 Service Desk Engineer to provide ...

New

Unió Digital

Tier III Service Desk Engineer

Tucson, AZ · On-site +1

We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues ...

Unio Digital

Tier III Service Desk Engineer

Tucson, AZ · On-site +1

We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues ...

Grande Innovation Academy

Interventionist

Casa Grande, AZ · On-site

$18.75 - $25.25/hr

Prepare for and teach Tier 2 and Tier 3 intervention groups based on student data, using appropriate programs. * Submit lesson plans on time. * Assist teachers in classrooms with behavior management ...

Yuma County

Court Interpreter (Grade 13)

Yuma, AZ · On-site

$27.14 - $33.93/hr

Current Arizona credential at Tier 3 or Tier 4 level PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment and Court facilities. Knowledge, Skills and Abilities ...

Yuma County, AZ

Court Interpreter (Grade 13)

Superior, AZ · On-site

$27.14 - $33.93/hr

Current Arizona credential at Tier 3 or Tier 4 level. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment and Court facilities. Knowledge, Skills and ...

Grande Innovation Academy

Interventionist

Casa Grande, AZ · On-site

$18.75 - $25.25/hr

Prepare for and teach Tier 2 and Tier 3 intervention groups based on student data, using appropriate programs. * Submit lesson plans on time. * Assist teachers in classrooms with behavior management ...

Yrefy LLC

Director of Support & Production

Phoenix, AZ · On-site

Lead Tier 1, Tier 2, and Tier 3 support operations across onshore and offshore teams, including staffing, coverage, performance expectations, training, and escalation paths. * Own the ticketing and ...

New

Collabera

IT Analyst III

Tucson, AZ

Key member of Customer Services team that provides Tier II service support. Ensure documentation ... Management of service requests through problem resolution and/or escalation to Tier III support ...

Unio Digital

Tier II Service Desk Engineer

Tucson, AZ · On-site

You will address and resolve intermediate-level technical issues, provide guidance to Tier 1 technicians, and escalate complex issues to Tier 3 technicians as necessary. If you have a passion for ...

Unio Digital

Tier II Service Desk Engineer

Tucson, AZ · On-site

You will address and resolve intermediate-level technical issues, provide guidance to Tier 1 technicians, and escalate complex issues to Tier 3 technicians as necessary. If you have a passion for ...

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ

$17.75 - $24/hr

Tier 3 Customer Support Specialist About This Role As a Tier 3 Customer Support Specialist, you will own Kikoff's most complex and sensitive customer escalations - the cases that go beyond what ...

Unió Digital

Tier II Service Desk Engineer

Tucson, AZ · On-site

You will address and resolve intermediate-level technical issues, provide guidance to Tier 1 technicians, and escalate complex issues to Tier 3 technicians as necessary. If you have a passion for ...

Maricopa County, AZ

Attorney III

Phoenix, AZ · On-site

$114K - $171K/yr

Attorneys hired at a tier III will be compensated at a range of $114,500 - $171,750. The level and compensation offered will be based on the education and experience provided on the application.

Maricopa

Attorney III

Phoenix, AZ · On-site

$114K - $171K/yr

Attorneys hired at a tier III will be compensated at a range of $114,500 - $171,750.The level and compensation offered will be based on the education and experience provided on the application. About ...

Maricopa

Attorney III

Phoenix, AZ · On-site

$114K - $171K/yr

Attorneys hired at a tier III will be compensated at a range of $114,500 - $171,750.The level and compensation offered will be based on the education and experience provided on the application. About ...

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Showing results 1-20

All JobsTier 3 JobsTier 3 Jobs in Arizona

Tier 3 information

See Arizona salary details

$23.3K

$72.1K

$130.1K

How much do tier 3 jobs pay per year?

As of Aug 28, 2026, the average yearly pay for tier 3 in Arizona is $72,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,514.00 and $88,835.00 per year, depending on experience, location, and employer.

What is a Tier 3 support specialist?

Tier 3 support specialists are highly skilled technical experts who handle the most complex and challenging issues that cannot be resolved by Tier 1 or Tier 2 support teams. They typically have deep knowledge of the company's products, services, or systems and may work closely with engineering or development teams to diagnose and resolve advanced problems. In addition to troubleshooting, Tier 3 specialists may also create documentation, identify recurring issues, and recommend improvements to prevent future incidents. Their expertise is crucial for maintaining high customer satisfaction and ensuring the smooth operation of technical systems.

What types of complex issues does a Tier 3 support specialist typically handle, and how do they collaborate with other support tiers?

A Tier 3 support specialist is responsible for resolving the most complex and technical issues that could not be solved by Tier 1 or Tier 2 teams. These often include deep-dive troubleshooting of software bugs, infrastructure failures, or advanced configuration problems. Tier 3 specialists regularly collaborate with Tier 1 and Tier 2 teams by providing guidance, creating documentation, and sometimes conducting training sessions. They may also work closely with engineering or development teams to escalate and resolve product defects, ensuring a smooth resolution for the end user.

What are the key skills and qualifications needed to thrive as a Tier 3 support engineer, and why are they important?

To thrive as a Tier 3 Support Engineer, you need advanced troubleshooting skills, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Expertise with diagnostic tools, ticketing systems like Jira or ServiceNow, and specialized certifications (such as CompTIA, Microsoft, or Cisco) are highly valued. Excellent problem-solving, communication, and collaboration skills help you resolve complex issues and work effectively with both technical teams and end users. These abilities are crucial for efficiently addressing escalated issues, minimizing downtime, and ensuring customer satisfaction.

What is the difference between Tier 3 vs Tier 2?

AspectTier 3Tier 2
Required CredentialsCertifications like CompTIA Security+, Network+, or equivalentSimilar certifications, often with additional specialized training
Work EnvironmentData centers, network operations centers, or on-site technical supportOffice settings, remote support, or on-site troubleshooting
Employer & Industry UsageIT service providers, telecom companies, data centersIT departments, managed service providers, telecom

Tier 3 technicians typically handle more complex network issues and require relevant certifications. They work in data centers or on-site environments, often supporting large organizations or service providers. Tier 2 roles focus on troubleshooting and resolving less complex problems, often serving as a bridge between Tier 1 support and Tier 3 specialists. Understanding these differences helps in career planning and job search strategies.

Are Tier 3 jobs in demand?

Tier 3 jobs, often involving advanced technical skills or specialized knowledge, tend to be in steady demand due to their critical roles in organizations. These positions typically require certifications or experience and are essential for supporting higher-tier functions, making them relatively stable in the job market.

What are the common Tier 3 job responsibilities?

Tier 3 technicians are responsible for handling complex technical issues that Tier 1 and Tier 2 cannot resolve, including advanced troubleshooting, system analysis, and root cause identification. They often work with specialized tools, provide mentorship to lower tiers, and may be involved in system upgrades, security, and documentation to ensure optimal performance and security. Strong technical knowledge, problem-solving skills, and relevant certifications are typically required for this role.

What are popular job titles related to Tier 3 jobs in Arizona?

For Tier 3 jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Tier 3 jobs in Arizona look for?

The top searched job categories for Tier 3 jobs in Arizona are:

Tier 3 jobs near you
Infographic showing various Tier 3 job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,081 per year, or $34.7 per hour.

Tier 3 Service Desk Technician

Phoenix, AZ • Remote

Phoenix Staff
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Phoenix Staffexternal

$35 - $42/hr

Full-time

Posted 3 days ago

New

Job description

Title: Tier 3 Service Desk

Location: Phoenix, AZ – Hybrid

Type: Temporary-to-Hire

Compensation: $35–$42/hour


Position Overview

Phoenix Staff is seeking an experienced Tier 3 Service Desk Engineer to provide advanced technical support across a diverse client environment. This position will serve as a senior escalation resource for complex service requests involving workstations, servers, cloud and virtual environments, networks, security, and business-critical applications.

The ideal candidate brings strong hands-on experience with Microsoft technologies, virtualization, networking, and remote access solutions and can independently troubleshoot issues through resolution. This is a customer-facing role requiring both technical depth and the ability to clearly communicate with clients throughout incidents, planned changes, and service activities.


Key Responsibilities

  • Serve as a Tier 3 escalation point for complex technical incidents and service requests that require advanced troubleshooting and resolution.
  • Provide advanced support for Microsoft environments, including Windows Server, Microsoft 365/Exchange, Active Directory, SQL Server, and SharePoint.
  • Troubleshoot and support virtualized environments utilizing Microsoft, VMware, and Citrix technologies.
  • Diagnose and resolve issues involving workstations, servers, printers, business applications, and vendor-specific hardware and software.
  • Troubleshoot network-level issues involving LAN/WAN connectivity, routers, firewalls, DNS, DHCP, and related network services.
  • Implement and support remote-access technologies, including VPN, Remote Desktop/Terminal Services, and Citrix solutions.
  • Assist with the engineering, implementation, configuration, and ongoing support of technology solutions based on customer requirements.
  • Implement, maintain, and troubleshoot backup and disaster recovery solutions.
  • Perform advanced root-cause analysis and develop effective solutions or workarounds for recurring and complex technical issues.
  • Provide remote and, when required, onsite technical support to customers.
  • Maintain accurate technical documentation, including system configurations, troubleshooting procedures, service request details, and recommendations.
  • Conduct system reviews and provide technical recommendations for improving reliability, performance, security, and supportability.
  • Communicate directly with customers regarding incident status, technical findings, planned changes, outages, and resolution timelines.
  • Manage assigned service requests according to established dispatch, prioritization, and escalation processes.
  • Collaborate with other technical resources and provide guidance to Tier 1 and Tier 2 support personnel on escalated issues.


Qualifications

  • 4+ years of progressive IT support, systems administration, service desk, or related technical experience.
  • Demonstrated experience troubleshooting complex issues within Microsoft-based business environments.
  • Strong working knowledge of Windows Server and Active Directory administration.
  • Experience supporting Microsoft 365 and/or Exchange environments.
  • Experience administering or troubleshooting VMware, Citrix, or Microsoft virtualization technologies.
  • Solid understanding of TCP/IP networking and experience troubleshooting LAN/WAN, DNS, DHCP, VPN, routing, firewall, and connectivity issues.
  • Experience supporting remote-access technologies and distributed users.
  • Ability to independently diagnose technical problems, determine root causes, and drive issues through resolution.
  • Strong customer-facing communication skills with the ability to explain technical issues and resolutions clearly.
  • Ability to prioritize and manage multiple service requests in a fast-paced support environment.
  • Strong documentation skills and attention to detail.
  • Self-motivated with the ability to work independently while collaborating effectively with a broader technical team.


Preferred Skills

  • Experience working in a managed services, multi-client, or similarly fast-paced IT support environment.
  • Experience designing, implementing, or supporting Microsoft infrastructure solutions.
  • Experience with backup, business continuity, and disaster recovery technologies.
  • Experience with IT service management, ticketing, remote monitoring, or support platforms.
  • Professional certifications such as Microsoft, Cisco CCNA, VMware VCP, Citrix, or comparable current certifications.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.