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Tier 2 Support Engineer Jobs (NOW HIRING)

Northstrat

Tier 2 Support Engineer

Crystal City, VA · On-site

As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...

Northstrat

Tier 2 Support Engineer

Arlington, VA · On-site

As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...

Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is ... Mavenir IMS, Nokia 5G, Cisco ACI, etc.) * SRE mindset * Continuous improvement attitude - always ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

LVT

Technical Support Engineer III

American Fork, UT · On-site

You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the ...

Addigy, Inc.

REMOTE | Support Engineer - Tier 1

Miami, FL · On-site +1

$50K - $55K/yr

Escalation of complex support issues to Tier 2 Support Engineers to get the ticket resolved * Contribute to Support Knowledge Base Articles * Assist with onboarding of new Addigy Interns and Tier 1 ...

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Tier 2 Support Engineer information

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$16

$39

$68

How much do tier 2 support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tier 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Tier 2 support engineer?

Tier 2 Support Engineers are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper technical knowledge of products or services and often troubleshoot, diagnose, and resolve incidents requiring specialized expertise. Tier 2 engineers may also escalate issues to Tier 3 support if they involve advanced problems or require development resources. Their responsibilities often include detailed problem analysis, root cause identification, and direct communication with customers to ensure satisfactory resolution.

How does a Tier 2 support engineer typically interact with Tier 1 and Tier 3 teams?

As a Tier 2 Support Engineer, you’ll act as a key escalation point for issues that Tier 1 support cannot resolve. You’ll regularly collaborate with Tier 1 by reviewing their troubleshooting steps and providing guidance or training as needed. When more complex or systemic issues arise, you’ll work closely with Tier 3 engineers or specialized technical teams to investigate and resolve these problems, often documenting solutions for future reference. This role involves frequent communication across teams to ensure a seamless support experience for the customer.

What are the key skills and qualifications needed to thrive as a Tier 2 support engineer, and why are they important?

To thrive as a Tier 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or technical certifications (such as CompTIA, Microsoft, or Cisco). Familiarity with ticketing systems like ServiceNow or Jira, as well as remote diagnostic tools, is commonly required. Excellent communication, patience, and problem-solving skills help in effectively resolving escalated issues and supporting customers or end-users. These skills ensure prompt and accurate resolution of complex technical problems, leading to higher customer satisfaction and efficient IT operations.

What states have the most Tier 2 Support Engineer jobs?

States with the most job openings for Tier 2 Support Engineer jobs include:

Tier 2 Support Engineer jobs near you
Infographic showing various Tier 2 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Support Engineer- Tier II

Lyra Technology Group

Cincinnati, OH • Hybrid

$70K - $75K/yr

Full-time

Re-posted 27 days ago

Job description

Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies.  The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.


Your work as the Tier II Support Engineer includes several components:

   Diagnose and troubleshoot technical issues
   Maintain computer systems
   Provide remote and onsite support
   Maintain documentation of processes, issues, and solutions


Our ideal Tier II Support Engineer has the following qualifications:

   Proven experience working as a Tier 2 IT engineer for at least 3 years
   Excellent customer service and communication skills
   Excellent problem-solving and analytical skills
   Ability to explain technical solutions in a clear and understandable manner
   Experience in 365 administration
   Networking experience
   Experience trouble shooting printers
   Experience with Azure
   A degree in Information Technology is a plus
   MS - 102 certification is a plus
   MD - 102 certification is a plus

The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

Apply