ZipRecruiter

Log In

1

Tier 2 Support Engineer Jobs (NOW HIRING)

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USANs ... Serve as the Tier 1 & Tier 2 point-of-contact for USANs software services solutions and AWS Managed ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN ... Serve as the Tier 1 & Tier 2 point-of-contact for USAN's software services solutions and AWS ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Support Engineer I (Night Shift) Overview: Join our dynamic team as a Support Engineer for USAN ... Serve as the Tier 1 & Tier 2 point-of-contact for USAN's software services solutions and AWS ...

Net Guys

Be Seen First

IT Support Engineer II

Lakewood, OH · On-site

$55K - $70K/yr

We are looking for a Tier II Support Engineer for our growing business. Duties include advisor to lower tier technicians, and customer account management for small business networks (under 150 ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

Support Engineer II (Tier 2 Support Technician) - Bilingual (Spanish/English) Location: Dallas, Texas (On-Site local candidates only) Employment Type: Full-Time (Part-Time options may be considered ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

$55K - $70K/yr

Support Engineer II (Tier 2 Support Technician) - Bilingual (Spanish/English) Location: Dallas, Texas (On-Site - local candidates only) Employment Type: Full-Time (Part-Time options may be considered ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX

$55K - $70K/yr

Support Engineer II (Tier 2 Support Technician) - Bilingual (Spanish/English) Location: Dallas, Texas (On-Site - local candidates only) Employment Type: Full-Time (Part-Time options may be considered ...

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

... Tier 2 Technician is a critical role within our MSP, providing advanced technical support and ... Collaborating with software vendors or developers to resolve complex application issues.

Teal

Tier 2 Support Tech

Minneapolis, MN

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

Redd E-Systems

Be Seen First

Tier 2 IT Support Engineer / Systems Administrator

Winder, GA · On-site

$60K - $75K/yr

Tier 2 IT Support Engineer / Systems Administrator Company: Redd E-Systems, LLC Location: Winder, GA Job Type: Full-Time Work Environment: Hybrid / Onsite as needed About Redd E-Systems Redd E ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

next page

Showing results 1-20

People also search for

All JobsTier 2 Support Engineer Jobs

Tier 2 Support Engineer information

See salary details

$16

$39

$68

How much do tier 2 support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for tier 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Engineer, and why are they important?

To thrive as a Tier 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or technical certifications (such as CompTIA, Microsoft, or Cisco). Familiarity with ticketing systems like ServiceNow or Jira, as well as remote diagnostic tools, is commonly required. Excellent communication, patience, and problem-solving skills help in effectively resolving escalated issues and supporting customers or end-users. These skills ensure prompt and accurate resolution of complex technical problems, leading to higher customer satisfaction and efficient IT operations.

How does a Tier 2 Support Engineer typically interact with Tier 1 and Tier 3 teams?

As a Tier 2 Support Engineer, you’ll act as a key escalation point for issues that Tier 1 support cannot resolve. You’ll regularly collaborate with Tier 1 by reviewing their troubleshooting steps and providing guidance or training as needed. When more complex or systemic issues arise, you’ll work closely with Tier 3 engineers or specialized technical teams to investigate and resolve these problems, often documenting solutions for future reference. This role involves frequent communication across teams to ensure a seamless support experience for the customer.

What are Tier 2 Support Engineers?

Tier 2 Support Engineers are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper technical knowledge of products or services and often troubleshoot, diagnose, and resolve incidents requiring specialized expertise. Tier 2 engineers may also escalate issues to Tier 3 support if they involve advanced problems or require development resources. Their responsibilities often include detailed problem analysis, root cause identification, and direct communication with customers to ensure satisfactory resolution.
What states have the most Tier 2 Support Engineer jobs? States with the most job openings for Tier 2 Support Engineer jobs include:
Tier 2 Support Engineer jobs near you
Infographic showing various Tier 2 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 10% As Needed, 81% Full Time, 3% Part Time, and 3% Contract. Highlights an 78% Physical, 19% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Technical Support Engineer - Tier 2

Technical Support Engineer - Tier 2

Optimizely

Austin, TX • On-site

Other

Posted 24 days ago

Job description

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.  
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech. 

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued. 
Join us and become part of a company that's empowering people to unlock their digital potential! 
To get a sneak peek into our culture, find us on Instagram: @optimizely

Introduction

As a Tier 2 Support Engineer within the Technical Support Services (TSS) team, you are a key technical resource responsible for resolving complex and escalated issues across our PaaS/SaaS platforms and services. You will work closely with Engineering and Product teams to deliver in-depth troubleshooting, root cause analysis, and timely resolutions for our customers.  You will play a critical role in delivering fast, accurate, and reliable support that empowers customers and helps them maximize the value of Optimizely's products. This role supports our mission by delivering deeper technical expertise, driving issue resolution, and strengthening customer confidence in our solutions.

Job Responsibilities

    Independently triage and resolve complex Tier 2 cases with minimal supervision.
    Identify recurring issues and suggest improvements to documentation.
    Escalate complex issues with clear context and documentation.
    Collaborate cross-functionally to resolve customer-impacting issues.
    Proactively contributes to knowledge base articles and internal process improvements.
    Document all customer interactions and resolutions with detail, clarity, and accuracy in Optimizely's ticketing system.
    Attend team meetings, collaboration sessions, internal and external trainings and participate in on-call rotation.
    Establish knowledge in all technological areas of the Optimizely products.
    Exercises sound judgment within established procedures to determine appropriate actions.
    Provide prompt, empathetic and technical sound support across all channels.
    Innovates beyond defined procedures when necessary to deliver results.
    Independently decomposes complex tasks and executes effectively.
    Makes well-reasoned decisions despite ambiguity or incomplete information.
    Demonstrates resourcefulness and autonomy in problem-solving.

Knowledge and Experience

    Minimum of three years in a similar position
    Relevant industry recognized certificates preferred.
    Experienced with .NET, MVC, and C#
    Experienced  in other web technologies including MSSQL, WCF, WebForms, jQuery, CSS(3), HTML(5), and Javascript, Dojo Toolkit
    Experienced in diagnosing code-related issues.
    Experienced in memory dump analysis
    Experienced TCP Dump analysis/Profile Traces
    Experienced Troubleshoot performance bottlenecks, etc.

Education

    Bachelor's degree in computer science, IT, or Telecommunications preferred, or equivalent working experience.

Competencies
Displaying Technical Expertise
Managing Time
Solving Complex Problems
Communicating Effectively
Attentive Listening

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#LI-SA1

Apply