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Tier 2 Support Engineer Jobs in Texas (NOW HIRING)

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is ... Mavenir IMS, Nokia 5G, Cisco ACI, etc.) * SRE mindset * Continuous improvement attitude - always ...

Complete Computing Solutions

Be Seen First

Tier 3 Systems Engineer

Texarkana, TX · On-site

$70K - $85K/yr

Tier 3 Systems Engineer Complete Computing Solutions Location: Texarkana, Texas Position Type ... Serve as the primary escalation point for complex technical issues beyond Tier 1 and Tier 2 support.

Urgent

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting ... The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting ... The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking ...

DataBank

IT Engineer 3 (Remote)

Dallas, TX · On-site +1

The IT Engineer 3 is responsible for handling complex technical issues escalated from Tier I and Tier II support, managing system configurations, software troubleshooting, network management, and ...

ClearanceJobs

Service Desk Tier 2

Fort Worth, TX · On-site

Service Desk Tier 2 Tech Support Summary: The Service Desk Tier 2 Tech Support shall be responsible for IT problems or requests that cannot be resolved at the Service Desk Tier 1 level. Tier 2 ...

SolarWinds

Technical Support Representative

Austin, TX · On-site

Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field. * 4+ years of technical support experience, including at least 2 years in a Tier 2 or ...

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All JobsTier 2 Support Engineer JobsTier 2 Support Engineer Jobs in Texas

Tier 2 Support Engineer information

See Texas salary details

$15

$37

$63

How much do tier 2 support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tier 2 support engineer in Texas is $37.15, according to ZipRecruiter salary data. Most workers in this role earn between $27.55 and $43.46 per hour, depending on experience, location, and employer.

What is a Tier 2 support engineer?

Tier 2 Support Engineers are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper technical knowledge of products or services and often troubleshoot, diagnose, and resolve incidents requiring specialized expertise. Tier 2 engineers may also escalate issues to Tier 3 support if they involve advanced problems or require development resources. Their responsibilities often include detailed problem analysis, root cause identification, and direct communication with customers to ensure satisfactory resolution.

How does a Tier 2 support engineer typically interact with Tier 1 and Tier 3 teams?

As a Tier 2 Support Engineer, you’ll act as a key escalation point for issues that Tier 1 support cannot resolve. You’ll regularly collaborate with Tier 1 by reviewing their troubleshooting steps and providing guidance or training as needed. When more complex or systemic issues arise, you’ll work closely with Tier 3 engineers or specialized technical teams to investigate and resolve these problems, often documenting solutions for future reference. This role involves frequent communication across teams to ensure a seamless support experience for the customer.

What are the key skills and qualifications needed to thrive as a Tier 2 support engineer, and why are they important?

To thrive as a Tier 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or technical certifications (such as CompTIA, Microsoft, or Cisco). Familiarity with ticketing systems like ServiceNow or Jira, as well as remote diagnostic tools, is commonly required. Excellent communication, patience, and problem-solving skills help in effectively resolving escalated issues and supporting customers or end-users. These skills ensure prompt and accurate resolution of complex technical problems, leading to higher customer satisfaction and efficient IT operations.
Tier 2 Support Engineer jobs near you
Infographic showing various Tier 2 Support Engineer job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $77,262 per year, or $37.1 per hour.

Tier-2 Support:

Donato Technologies, Inc

Frisco, TX • On-site

$40 - $45/hr

Contractor

Re-posted 28 days ago

Job description

Tier-2 Support:
 

  • Perform Incident, Problem and Change Management

  • Knowledge of ITIL v3 is recommended

  • Perform lifecycle management action

  • Document all incident resolution in detail, making them available for re-use and as input for the automation team

  • Monitor the performance of automation (Ansible, Python and ServiceNow AIOPS capabilities).

  • Knowledge or Red Hat OCP is highly recommended (RH OCP Administration certification)

  • Knowledge of Telco applications is highly recommended (e.g. Mavenir IMS, Nokia 5G, Cisco ACI, etc.)

  • SRE mindset

  • Continuous improvement attitude – always looking to make things better

  • Flexibility expected to take on an incidental L1 shift when required