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Tier 2 Support Engineer Jobs Near Me

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider ... programming, hosting, data cabling, network design, hardware and software support, and managed ...

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Job Type Full-time Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed ... programming, hosting, data cabling, network design, hardware and software support, and managed ...

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider dedicated to ... programming, hosting, data cabling, network design, hardware and software support, and managed ...

Network Technician Tier 2

Columbus, OH

$22.75 - $29.25/hr

Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider ... programming, hosting, data cabling, network design, hardware and software support, and managed ...

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Tier 2 Support Engineer information

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$16

$39

$68

How much do tier 2 support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tier 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What states have the most Tier 2 Support Engineer jobs?

States with the most job openings for Tier 2 Support Engineer jobs include:

A map of the United States highlighting the number of Tier 2 Support Engineer job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Tier 2 Support Engineer job openings in each state, with California having the most at 2 and Hawaii the least at 0.

$80 - $110/hr

Other

Posted 4 days ago


Job description

We are looking for a Tier II ERP Support Analyst to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below.

This is a great opportunity for an experienced application support professional to play a key role in maintaining and optimizing critical ERP systems, with a hybrid schedule based in Columbus, OH (3 days onsite per week).

Responsibilities
  • Provide Tier II support for ERP systems, resolving escalated issues from Tier I support teams
  • Diagnose, troubleshoot, and resolve application and system issues in a timely manner
  • Write and optimize SQL queries to investigate data issues, generate reports, and support troubleshooting efforts
  • Collaborate with end users to understand issues, gather requirements, and provide effective solutions
  • Document support tickets, resolutions, and recurring issues to build a knowledge base for future reference
  • Partner with IT and business teams to test and implement system fixes, patches, and upgrades
  • Monitor system performance and proactively identify potential issues before they impact operations
  • Assist with ERP configuration changes and enhancements as needed
  • Support integration points between ERP and other business-critical applications
  • Participate in on-call rotation for critical issue escalation as needed
  • Provide training and guidance to end users and junior support staff
Qualifications
  • 5+ years of application support experience
  • 5+ years of ERP support experience (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, or similar)
  • 5+ years of hands‑on SQL experience, including query writing and troubleshooting
  • Strong analytical and problem‑solving skills with keen attention to detail
  • Excellent communication skills, with the ability to explain technical concepts to non‑technical users
  • Experience working in a hybrid or fast‑paced support environment
  • Ability to manage multiple priorities and escalations effectively
What Our Client Offers
  • Hybrid work schedule (3 days onsite, 2 days remote) based in Columbus, OH
  • Competitive salary with annual performance‑based increases
  • Ongoing training and professional development opportunities
  • Collaborative team environment with strong cross‑departmental support
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