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Tier 2 Support Engineer Jobs in California (NOW HIRING)

Prosum

Tier 2 Support Engineer

El Segundo, CA · On-site

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will: * Configure and support internal and/or external systems * Maintain all systems, applications, security ...

Palomar Health

IT System Engineer II

Escondido, CA · On-site

The role involves configuring servers, managing incidents, providing Tier II support, and ensuring ... Required : • Bachelor's Degree in Computer Engineering, Computer Science, Information Systems ...

Abbott

Senior Product Support Engineer

Los Angeles, CA · On-site

$90K - $180K/yr

MAIN PURPOSE OF ROLE The Tier II Product Support Engineer provides advanced technical support for Abbott cardiac rhythm management remote care products, connected devices, mobile applications, and ...

Abbott

Senior Product Support Engineer

Los Angeles, CA · On-site

$90K - $180K/yr

MAIN PURPOSE OF ROLE The Tier II Product Support Engineer provides advanced technical support for Abbott cardiac rhythm management remote care products, connected devices, mobile applications, and ...

Abbott

Senior Product Support Engineer

Sylmar, CA · On-site

$90K - $180K/yr

MAIN PURPOSE OF ROLE The Tier II Product Support Engineer provides advanced technical support for Abbott cardiac rhythm management remote care products, connected devices, mobile applications, and ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Advanced Business Innovations

Be Seen First

SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 Support Desk Technician to join our growing MSP team. This role is primarily based out of our main ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services ...

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All JobsTier 2 Support Engineer JobsTier 2 Support Engineer Jobs in California

Tier 2 Support Engineer information

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How much do tier 2 support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tier 2 support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What is a Tier 2 support engineer?

Tier 2 Support Engineers are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper technical knowledge of products or services and often troubleshoot, diagnose, and resolve incidents requiring specialized expertise. Tier 2 engineers may also escalate issues to Tier 3 support if they involve advanced problems or require development resources. Their responsibilities often include detailed problem analysis, root cause identification, and direct communication with customers to ensure satisfactory resolution.

How does a Tier 2 support engineer typically interact with Tier 1 and Tier 3 teams?

As a Tier 2 Support Engineer, you’ll act as a key escalation point for issues that Tier 1 support cannot resolve. You’ll regularly collaborate with Tier 1 by reviewing their troubleshooting steps and providing guidance or training as needed. When more complex or systemic issues arise, you’ll work closely with Tier 3 engineers or specialized technical teams to investigate and resolve these problems, often documenting solutions for future reference. This role involves frequent communication across teams to ensure a seamless support experience for the customer.

What are the key skills and qualifications needed to thrive as a Tier 2 support engineer, and why are they important?

To thrive as a Tier 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or technical certifications (such as CompTIA, Microsoft, or Cisco). Familiarity with ticketing systems like ServiceNow or Jira, as well as remote diagnostic tools, is commonly required. Excellent communication, patience, and problem-solving skills help in effectively resolving escalated issues and supporting customers or end-users. These skills ensure prompt and accurate resolution of complex technical problems, leading to higher customer satisfaction and efficient IT operations.
Tier 2 Support Engineer jobs near you
Infographic showing various Tier 2 Support Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Tier 2 Support Engineer

Prosum

El Segundo, CA • On-site

Contractor

Re-posted 29 days ago

Job description

Job Description

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will:

  • Configure and support internal and/or external systems
  • Maintain all systems, applications, security and network configurations
  • Troubleshoot network performance issues
  • Recommends upgrades, patches, and new applications and equipment
  • Provides technical support and guidance to users and ensures the highest level of customer satisfaction.
  • Manage client expectations effectively and communicate both verbal and written on tasks working on.
  • Resolve complex problems and multitask technical issues
  • Proactively soliciting feedback from managers, project managers, coworkers, sales account managers, and clients to monitor quality and professionally address concerns.

Apart from these, here are additional duties and responsibilities for the role:

  • Travel to client sites located throughout LA, San Bernardino and Orange Counties
  • Provide technical escalation support to lower level consultants and after hours' escalation support per client
  • Respond to and log support calls / tickets within primary ticketing system
  • Disciplined to follow Prosum and client procedures
  • Consistently adhere to Prosum policies and procedures. 
  • Timely and accurate submission of verbal and written status reports
  • Identifies new sales opportunities at existing clients
  • Provides technical guidance and mentoring to more junior team members for career development.
  • Other tasks as assigned

Preferred Attributes/Qualities for the Role:

  • Familiar with standard desktop and server application and backup software
  • Ability to escalate when appropriate
  • Ability to prioritize tasks
  • Ability to produce comprehensive documentation of own work and present to clients. 
  • Aptitude to recommend and implement solutions
  • Ability to work in a project management/site lead capacity
  • Capacity to support and respond to multiple direct environments
  • Ability to assign and manage the completion of tasks
  • Excellent presentation and communication skills
  • Ability to maintain awareness of Infrastructure technologies, competitors, and trends. 


Qualifications

Required Skills/Experience:

  • 8 + years of related work experience
  • 4-5 years of hands on experience with the following technologies:
  • Windows Server technologies, including Server 2008
  • Active Directory
  • Exchange
  • Data Backup solutions
  • Virtualization - VMWare and/or Microsoft Hyper-V
  • Cisco switches and routers
  • Firewall and VPN administration
  • MS SQL Server Administration
  • XenApp
  • Experience and knowledge with Citrix Server is a plus
  • Experience and knowledge with Storage Administration a plus
Additional Information

All your information will be kept confidential according to EEO guidelines.

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