Network Engineer Tier 2
El Segundo, CA · On-site
CACI International Inc is seeking a Network Engineer Tier 2 to support an Intelligence Community customer's diverse network infrastructure. The role involves implementing, troubleshooting, and ...
Network Engineer Tier 2
El Segundo, CA · On-site
CACI International Inc is seeking a Network Engineer Tier 2 to support an Intelligence Community customer's diverse network infrastructure. The role involves implementing, troubleshooting, and ...
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and ...
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and ...
Network Support Engineer
Diamond Bar, CA · On-site
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and ...
Network Support Engineer
Diamond Bar, CA · On-site
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and ...
Network Support Engineer
Diamond Bar, CA · On-site
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and ...
Quick apply
Network Support Engineer
Diamond Bar, CA · On-site
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Provide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and ...
IT Support Specialist
Irvine, CA · On-site
Irvine, CA Working hours: 8am-5pm Duration:4 Months Experience:2-4 years Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software ...
Quick apply
IT Support Specialist
Irvine, CA · On-site
Irvine, CA Working hours: 8am-5pm Duration:4 Months Experience:2-4 years Role Summary As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software ...
As an Application Support Engineer you are the front line between Dexterity's NPI and deployed ... Own Tier 2 application and software incidents-meet or beat targets for First Response, Containment ...
As an Application Support Engineer you are the front line between Dexterity's NPI and deployed ... Own Tier 2 application and software incidents-meet or beat targets for First Response, Containment ...
Network Engineer Tier 2
El Segundo, CA · On-site
Job Title: Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time ... Support the design, analyze, and maintain complex IT networks, from requirements gathering to ...
Network Engineer Tier 2
El Segundo, CA · On-site
Job Title: Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time ... Support the design, analyze, and maintain complex IT networks, from requirements gathering to ...
Product Support Engineer
San Mateo, CA · On-site
$70 - $100/hr
You resolve the majority of Tier 2 escalations before they reach engineering. * The escalations you ... You leave KB articles and support guides better than you found them, contributing to diagnostic ...
Product Support Engineer
San Mateo, CA · On-site
$70 - $100/hr
You resolve the majority of Tier 2 escalations before they reach engineering. * The escalations you ... You leave KB articles and support guides better than you found them, contributing to diagnostic ...
As an Application Support Engineer you are the front line between Dexterity's NPI and deployed ... Own Tier 2 application and software incidents-meet or beat targets for First Response, Containment ...
As an Application Support Engineer you are the front line between Dexterity's NPI and deployed ... Own Tier 2 application and software incidents-meet or beat targets for First Response, Containment ...
Vehicle Support Engineer
San Francisco, CA · On-site
$98.25/hr
This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are ... Support issues beyond obvious fixes (e.g., flat tires, broken glass), requiring deeper engineering ...
Vehicle Support Engineer
San Francisco, CA · On-site
$98.25/hr
This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are ... Support issues beyond obvious fixes (e.g., flat tires, broken glass), requiring deeper engineering ...
Vehicle Support Engineer
San Francisco, CA · On-site
$98.25/hr
This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are ... Support issues beyond obvious fixes (e.g., flat tires, broken glass), requiring deeper engineering ...
Quick apply
Vehicle Support Engineer
San Francisco, CA · On-site
$98.25/hr
This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are ... Support issues beyond obvious fixes (e.g., flat tires, broken glass), requiring deeper engineering ...
Deskside Support Engineer
$40K - $80K/yr
Engineering and Sciences Subcategory: Field Technician Schedule: Full-Time Shift: Day Job Travel ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...
Deskside Support Engineer
$40K - $80K/yr
Engineering and Sciences Subcategory: Field Technician Schedule: Full-Time Shift: Day Job Travel ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...
IT System Engineer II
Escondido, CA · On-site
... Tier II support, hardware/OS upgrades, trouble-shooting and problem solving, monitoring of ... Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Software ...
IT System Engineer II
Escondido, CA · On-site
... Tier II support, hardware/OS upgrades, trouble-shooting and problem solving, monitoring of ... Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Software ...
Deskside Support Engineer
Sacramento, CA · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...
Deskside Support Engineer
Sacramento, CA · On-site
Deskside support Engineer with a minimum of 7 years of experience providing desk side support ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...
Deskside support Engineer with a minimum of 7 years of experience providing desk side support ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...
Deskside support Engineer with a minimum of 7 years of experience providing desk side support ... Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset ...
Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists. * Partner closely with Malaysia and Irelandbased teams to support and drive business needs. * Build strong ...
Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists. * Partner closely with Malaysia and Irelandbased teams to support and drive business needs. * Build strong ...
Tier II Network Technician
El Segundo, CA · On-site
$73K - $132K/yr
Provide support to Tier III network engineers for incident management and projects (site surveys ... Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses ...
Tier II Network Technician
El Segundo, CA · On-site
$73K - $132K/yr
Provide support to Tier III network engineers for incident management and projects (site surveys ... Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses ...
Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists. * Partner closely with Malaysia- and Ireland-based teams to support and drive business needs. * Build strong ...
Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists. * Partner closely with Malaysia- and Ireland-based teams to support and drive business needs. * Build strong ...
Tier II Network Technician
El Segundo, CA · On-site
$73K - $132K/yr
Provide support to Tier III network engineers for incident management and projects (site surveys ... Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses ...
Tier II Network Technician
El Segundo, CA · On-site
$73K - $132K/yr
Provide support to Tier III network engineers for incident management and projects (site surveys ... Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses ...
Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists. * Partner closely with Malaysia and Irelandbased teams to support and drive business needs. * Build strong ...
Lead and mentor a team of operations analysts, Tier 2 engineers, and support specialists. * Partner closely with Malaysia and Irelandbased teams to support and drive business needs. * Build strong ...
Tier 2 Support Engineer information
See California salary details
$16.37 - $20.98
4% of jobs
$20.98 - $25.60
9% of jobs
$29.42 is the 25th percentile. Wages below this are outliers.
$25.60 - $30.22
14% of jobs
$30.22 - $34.83
15% of jobs
The median wage is $36.99 / hr.
$34.83 - $39.45
17% of jobs
$39.45 - $44.06
16% of jobs
$44.19 is the 75th percentile. Wages above this are outliers.
$44.06 - $48.68
9% of jobs
$48.68 - $53.29
7% of jobs
$53.29 - $57.91
4% of jobs
$57.91 - $62.52
3% of jobs
$62.52 - $67.14
1% of jobs
$16
$39
$67
How much do tier 2 support engineer jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for tier 2 support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.
What is a Tier 2 support engineer?
Tier 2 Support Engineers are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper technical knowledge of products or services and often troubleshoot, diagnose, and resolve incidents requiring specialized expertise. Tier 2 engineers may also escalate issues to Tier 3 support if they involve advanced problems or require development resources. Their responsibilities often include detailed problem analysis, root cause identification, and direct communication with customers to ensure satisfactory resolution.
How does a Tier 2 support engineer typically interact with Tier 1 and Tier 3 teams?
As a Tier 2 Support Engineer, you’ll act as a key escalation point for issues that Tier 1 support cannot resolve. You’ll regularly collaborate with Tier 1 by reviewing their troubleshooting steps and providing guidance or training as needed. When more complex or systemic issues arise, you’ll work closely with Tier 3 engineers or specialized technical teams to investigate and resolve these problems, often documenting solutions for future reference. This role involves frequent communication across teams to ensure a seamless support experience for the customer.
What are the key skills and qualifications needed to thrive as a Tier 2 support engineer, and why are they important?
To thrive as a Tier 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or technical certifications (such as CompTIA, Microsoft, or Cisco). Familiarity with ticketing systems like ServiceNow or Jira, as well as remote diagnostic tools, is commonly required. Excellent communication, patience, and problem-solving skills help in effectively resolving escalated issues and supporting customers or end-users. These skills ensure prompt and accurate resolution of complex technical problems, leading to higher customer satisfaction and efficient IT operations.
Job description
Job Summary:
CACI International Inc is seeking a Network Engineer Tier 2 to support an Intelligence Community customer's diverse network infrastructure. The role involves implementing, troubleshooting, and maintaining IT networks, ensuring compliance with standards, and providing support for network performance improvements.
Responsibilities:
• Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
• Provide support for the escalation and communication of status to the company management and customer.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
• Supports hardware infrastructure site surveys, planning, and design.
• Provide transition planning and support services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition.
• Provide transition planning and support for the migration of existing services between environments (migration to Cloud environments), migration of users from existing service platforms to new service offerings and transition of services into operations
• Works individually and actively participates on integrated teams
• Understands and applies more advanced concepts and processes to daily activities.
• Assists more senior level technicians, specialists, and managers in their activities.
• Can perform all tasks of lower-level technicians or specialists.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of related work experience
• TS/SCI w/ poly is required
• DoD 8140.01 and 8570.01-M, IAT II required
• Plans, builds, and installs cable patch panels and cable infrastructures.
• Installs and terminates all types of standard IT cable and fiber.
• Manage IT network infrastructure and any processes related to these systems
• Makes recommendations on hardware, cabling, and equipment requirements.
• Provides installation management to include creating list of materials, bills of materials, estimating installation project timelines, determining installation team requirements, successfully executing installation projects, and documenting project status.
• Provides equipment rack installation and equipment installations within a variety of locations that includes, but is not limited to, data centers, equipment rooms, communications closets, operations centers, and user workspaces
• Experience with routing and switching protocols (e.g., OSPF, VLAN, Spanning Tree Protocol, etc.).
• Knowledge of network protocols, TCP/IP, and related technologies as well as knowledge of network hardware (routers, switches).
Preferred:
• Certifications such as JNCIA, JNCIP, CCNA, CCNP, or similar are highly preferred
Company:
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. Founded in 1962, the company is headquartered in Arlington, USA, with a team of 10001+ employees. The company is currently Late Stage.
CACI International Inc is seeking a Network Engineer Tier 2 to support an Intelligence Community customer's diverse network infrastructure. The role involves implementing, troubleshooting, and maintaining IT networks, ensuring compliance with standards, and providing support for network performance improvements.
Responsibilities:
• Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
• Provide support for the escalation and communication of status to the company management and customer.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
• Supports hardware infrastructure site surveys, planning, and design.
• Provide transition planning and support services that accelerate delivery timelines, reduce operational risk and ensure service continuity during transition.
• Provide transition planning and support for the migration of existing services between environments (migration to Cloud environments), migration of users from existing service platforms to new service offerings and transition of services into operations
• Works individually and actively participates on integrated teams
• Understands and applies more advanced concepts and processes to daily activities.
• Assists more senior level technicians, specialists, and managers in their activities.
• Can perform all tasks of lower-level technicians or specialists.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of related work experience
• TS/SCI w/ poly is required
• DoD 8140.01 and 8570.01-M, IAT II required
• Plans, builds, and installs cable patch panels and cable infrastructures.
• Installs and terminates all types of standard IT cable and fiber.
• Manage IT network infrastructure and any processes related to these systems
• Makes recommendations on hardware, cabling, and equipment requirements.
• Provides installation management to include creating list of materials, bills of materials, estimating installation project timelines, determining installation team requirements, successfully executing installation projects, and documenting project status.
• Provides equipment rack installation and equipment installations within a variety of locations that includes, but is not limited to, data centers, equipment rooms, communications closets, operations centers, and user workspaces
• Experience with routing and switching protocols (e.g., OSPF, VLAN, Spanning Tree Protocol, etc.).
• Knowledge of network protocols, TCP/IP, and related technologies as well as knowledge of network hardware (routers, switches).
Preferred:
• Certifications such as JNCIA, JNCIP, CCNA, CCNP, or similar are highly preferred
Company:
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. Founded in 1962, the company is headquartered in Arlington, USA, with a team of 10001+ employees. The company is currently Late Stage.