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Tier 2 Support Engineer Jobs (NOW HIRING)

Tailscale

Customer Support Engineer (Tier 2)

$97K - $121K/yr

We're seeking a motivated Support Engineer (Tier 2) to join our growing team of support professionals. You will serve as the face of the company for teams and companies using Tailscale, handling a ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the ...

TridentCare

Lead Technical Support Engineer

As a technical leader, the Lead Tech Support Engineer provides mentorship to Tier 1 and Tier 2 support teams, helps shape support practices, and contributes to the design and improvement of systems ...

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Tier 2 Support Engineer information

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How much do tier 2 support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for tier 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a Tier 2 support engineer?

Tier 2 Support Engineers are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper technical knowledge of products or services and often troubleshoot, diagnose, and resolve incidents requiring specialized expertise. Tier 2 engineers may also escalate issues to Tier 3 support if they involve advanced problems or require development resources. Their responsibilities often include detailed problem analysis, root cause identification, and direct communication with customers to ensure satisfactory resolution.

How does a Tier 2 support engineer typically interact with Tier 1 and Tier 3 teams?

As a Tier 2 Support Engineer, you’ll act as a key escalation point for issues that Tier 1 support cannot resolve. You’ll regularly collaborate with Tier 1 by reviewing their troubleshooting steps and providing guidance or training as needed. When more complex or systemic issues arise, you’ll work closely with Tier 3 engineers or specialized technical teams to investigate and resolve these problems, often documenting solutions for future reference. This role involves frequent communication across teams to ensure a seamless support experience for the customer.

What are the key skills and qualifications needed to thrive as a Tier 2 support engineer, and why are they important?

To thrive as a Tier 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or technical certifications (such as CompTIA, Microsoft, or Cisco). Familiarity with ticketing systems like ServiceNow or Jira, as well as remote diagnostic tools, is commonly required. Excellent communication, patience, and problem-solving skills help in effectively resolving escalated issues and supporting customers or end-users. These skills ensure prompt and accurate resolution of complex technical problems, leading to higher customer satisfaction and efficient IT operations.

What states have the most Tier 2 Support Engineer jobs?

States with the most job openings for Tier 2 Support Engineer jobs include:

Tier 2 Support Engineer jobs near you
Infographic showing various Tier 2 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer - Tier 3

Stratford Solutions Inc.

Manhattan, NY • On-site

$60/hr

Contractor

Posted 8 days ago

Job description

Job Title: IT Support Engineer - Tier 3
Location: 180 Maiden Lane, New York, NY 10038
Job Type: Contract
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Work Arrangement: Primarily onsite at 180 Maiden Lane, with travel to remote NYC office locations as required
Rate: $60-$70 per hour
Important Requirements
  • The majority of the work will be performed onsite at 180 Maiden Lane, New York, NY.
  • Travel to other NYC office locations will be required periodically based on business and technical support needs.
  • Candidate must have a valid driver's license and reliable transportation to travel between NYC locations.
  • Candidate must be able to provide and use their own basic IT tools/equipment necessary to perform onsite technical support and troubleshooting.
  • Must be comfortable lifting and moving IT equipment weighing up to 50 lbs.

Job Summary
We are seeking a highly experienced Tier 3 IT Support Engineer / Infrastructure Engineer to provide advanced technical support and systems administration across desktop, server, network, cloud, telecommunications, and enterprise infrastructure environments.
The Tier 3 Engineer will serve as a senior escalation point for Tier 1 and Tier 2 teams and will be responsible for diagnosing complex infrastructure issues, administering Windows Server environments, supporting Active Directory and cloud platforms, and implementing technical solutions.
Key Responsibilities
  • Provide Tier 3 technical support and serve as the highest-level escalation point for complex technical issues.
  • Administer Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file servers, and print services.
  • Troubleshoot complex Windows and macOS endpoint issues.
  • Manage workstation imaging, deployment, upgrades, and lifecycle management.
  • Administer Microsoft 365 and Azure AD/Entra ID environments.
  • Support Google Workspace and other enterprise cloud platforms.
  • Troubleshoot and administer network infrastructure, including switches, routers, wireless access points, TCP/IP, DNS, DHCP, and network connectivity.
  • Perform network equipment installation, configuration, cabling, and rack-and-stack activities.
  • Support virtualization infrastructure such as VMware or similar platforms.
  • Administer and troubleshoot MDM solutions, including Workspace ONE/AirWatch.
  • Support iOS and Android enterprise mobile environments.
  • Troubleshoot and support VoIP and telecommunications systems.
  • Coordinate with telecom vendors and carriers such as Verizon.
  • Lead complex hardware, software, network, and infrastructure troubleshooting.
  • Support conference room technology, AV systems, and office technology infrastructure.
  • Participate in office relocations and major technology deployments.
  • Identify recurring technical problems and develop permanent solutions.
  • Perform root-cause analysis and recommend infrastructure improvements.
  • Maintain technical documentation, system configurations, asset records, and support procedures.
  • Work with vendors and third-party technology providers.
  • Translate business requirements into technical specifications and solutions.
  • Mentor and provide technical guidance to Tier 1 and Tier 2 support teams.
  • Follow ITIL service management practices and organizational security standards.
  • Provide onsite support primarily at 180 Maiden Lane and travel to other NYC office locations when required.
  • Bring and utilize personal/basic IT tools and equipment required for onsite troubleshooting and field support.
  • Lift and move IT equipment weighing up to 50 lbs.

Required Qualifications
  • 7+ years of IT infrastructure, systems administration, or technical support experience.
  • Strong Tier 3 troubleshooting and escalation experience.
  • Advanced knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP.
  • Strong Microsoft 365 and Azure AD/Entra ID experience.
  • Strong networking knowledge, including switches, routers, wireless, TCP/IP, DNS, DHCP, and cabling.
  • Experience with virtualization technologies such as VMware.
  • Experience with enterprise MDM solutions such as Workspace ONE/AirWatch.
  • Experience supporting VoIP and telecommunications environments.
  • Strong hardware, software, server, and infrastructure troubleshooting skills.
  • Experience with ITSM platforms such as ServiceDesk Plus, ServiceNow, or similar.
  • Strong documentation, analytical, and problem-solving skills.
  • Ability to mentor junior technical staff.
  • Valid driver's license and reliable transportation, with the ability and willingness to travel between NYC office locations.
  • Ability to work primarily onsite at 180 Maiden Lane, Monday through Friday, 8:00 AM-5:00 PM.
  • Ability to provide and use personal/basic IT tools and equipment required for onsite technical support.
  • Ability to lift and move IT equipment weighing up to 50 lbs.

Preferred
  • ITIL certification.
  • Microsoft certifications such as AZ-104, MD-102, or related certifications.
  • CompTIA Network+/Security+.
  • VMware certification or hands-on VMware experience.
  • Experience working for government/municipal organizations.
  • Experience with enterprise network infrastructure.
  • Experience with telecom/VoIP vendors and carrier coordination.

Work Environment / Physical Requirements
This is a primarily onsite, hands-on technical support position. The selected candidate will work primarily from 180 Maiden Lane, New York, NY, with periodic travel to other NYC office locations to provide field support, installations, troubleshooting, and technology deployments.
The position requires the ability to transport, lift, and move IT equipment weighing up to 50 lbs. Candidates must have their own basic IT tools/equipment necessary to perform hands-on troubleshooting and field support.

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