ZipRecruiter

Log In

1

Tier 2 Support Engineer Jobs (NOW HIRING)

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

Teal

Tier 2 Support Tech

Minneapolis, MN

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

Redd E-Systems

Be Seen First

Tier 2 IT Support Engineer / Systems Administrator

Winder, GA · On-site

$60K - $75K/yr

Tier 2 IT Support Engineer / Systems Administrator Company: Redd E-Systems, LLC Location: Winder, GA Job Type: Full-Time Work Environment: Hybrid / Onsite as needed About Redd E-Systems Redd E ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

StratasCorp

Tier II Support Technician

Chesapeake, VA · On-site

$18.75 - $25.75/hr

... Tier II/III according to SLAs. o Collaborate with systems administrators, network ... engineers, and security teams when required. Job Requirements o 3-5 years in an IT support/help ...

New

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ...

Gamen Group

Help Desk Support Engineer

Boston, MA

The Support Engineer plays a key role interfacing directly with clients and internal technical ... Minimum of 3 years of Tier 1 and Tier 2 Support experience * Administrative experience in SQLServer ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ... Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage ...

Pennant Services

Tier 3 Support Engineer

Eagle, ID · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Mentor tier 1 and 2 to improve technical capability across the team. * Recommend tooling, process ...

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Mentor tier 1 and 2 to improve technical capability across the team. * Recommend tooling, process ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ... Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage ...

Pennant Services

Tier 3 Support Engineer

Farmington, CT · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Mentor tier 1 and 2 to improve technical capability across the team. * Recommend tooling, process ...

next page

Showing results 1-20

People also search for

All JobsTier 2 Support Engineer Jobs

Tier 2 Support Engineer information

See salary details

$16

$39

$68

How much do tier 2 support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for tier 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Engineer, and why are they important?

To thrive as a Tier 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant degree or technical certifications (such as CompTIA, Microsoft, or Cisco). Familiarity with ticketing systems like ServiceNow or Jira, as well as remote diagnostic tools, is commonly required. Excellent communication, patience, and problem-solving skills help in effectively resolving escalated issues and supporting customers or end-users. These skills ensure prompt and accurate resolution of complex technical problems, leading to higher customer satisfaction and efficient IT operations.

How does a Tier 2 Support Engineer typically interact with Tier 1 and Tier 3 teams?

As a Tier 2 Support Engineer, you’ll act as a key escalation point for issues that Tier 1 support cannot resolve. You’ll regularly collaborate with Tier 1 by reviewing their troubleshooting steps and providing guidance or training as needed. When more complex or systemic issues arise, you’ll work closely with Tier 3 engineers or specialized technical teams to investigate and resolve these problems, often documenting solutions for future reference. This role involves frequent communication across teams to ensure a seamless support experience for the customer.

What are Tier 2 Support Engineers?

Tier 2 Support Engineers are technical professionals who handle more complex customer issues that cannot be resolved by Tier 1 support. They possess deeper technical knowledge of products or services and often troubleshoot, diagnose, and resolve incidents requiring specialized expertise. Tier 2 engineers may also escalate issues to Tier 3 support if they involve advanced problems or require development resources. Their responsibilities often include detailed problem analysis, root cause identification, and direct communication with customers to ensure satisfactory resolution.
What states have the most Tier 2 Support Engineer jobs? States with the most job openings for Tier 2 Support Engineer jobs include:
Tier 2 Support Engineer jobs near you
Infographic showing various Tier 2 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 3% Internship, 10% As Needed, 81% Full Time, 3% Part Time, and 3% Contract. Highlights an 78% Physical, 19% Hybrid, and 3% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Tier 2 Support Tech

Tier 2 Support Tech

Teal

Minneapolis, MN • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged - forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.
We are looking for an individual who:
  • Loves helping people
  • Is committed to excellence
  • Is forward thinking

Job Overview: Under the direction of the Vice President of Service, the Tier 2 Support Technician helps carry out Teal's vision of exceptional client service by setting up and maintaining computer systems to ensure network and server operations run smoothly and securely. Responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring all computing operations run with optimal performance, security, and efficiency. As part of Teal's continued innovation, this role also requires the regular and effective use of AI-powered tools, including Thread and other internal AI platforms adopted by the organization to enhance productivity, streamline workflows, improve documentation quality, and support faster issue resolution.
To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies especially AI tools, to elevate the support experience. The best candidates will be collaborative, customer-focused, and adaptable.
Location:
  • On-site in Minneapolis, MN

Essential Functions
  • Configuring and maintaining networked computers, including hardware, system software, applications, and other critical systems.
  • Ensuring data is stored securely and backed up regularly.
  • Implementing, diagnosing and resolving hardware, software, networking, and system issues when they arise including but not limited to the following technologies:
  • Microsoft Azure, Hyper-V, Server Virtualization
  • Microsoft Server 2019, 2016, 2012 and other Operating Systems
  • Active Directory Group Policies
  • Active Directory Security
  • Microsoft O365 and M365
  • TCP-IP Networking
  • Backup and Disaster Recovery Solutions
  • Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
  • Systems Management Tools
  • Using AI-based productivity and documentation tools (including Thread) as required to enhance ticket quality, optimize troubleshooting workflows, and support operational efficiency across service teams.
  • Replacing and upgrading defective or outdated components when necessary.
  • Monitoring system performance to ensure everything runs smoothly and securely.
  • Resolve escalated issues from the Help Desk team and provide technical mentorship.
  • Documenting any processes which employees need to follow in order to successfully work within our computing system.
  • Maintain professional appearance and conduct at all times.
  • Adheres to company work practices.
  • Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.
  • Documents work processes as required.
  • Performs other duties as assigned.

Qualifications
  • High school diploma; 1-2 years related experience and/or training; or equivalent combination of education and experience.
  • Excellent customer service skills and "can do" attitude.
  • Past experience administering server-side technology and networked computing systems.
  • Ability to prioritize a wide range of workloads with critical deadlines.
  • Highly responsive.
  • Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
  • Ability to document work and maintain accurate records.
  • Resourceful - the ability to figure things out.
  • High attention to detail.
  • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
  • Punctual, dependable, goal oriented, and able to receive constructive coaching.
  • Adherence to privacy regulations and privacy considerations for clients.
  • Ability to communicate effectively in the English language in-person, by phone, or in writing.
  • Experience and skills with Microsoft Technologies include AD, Exchange, Outlook, and Office; Mac OS; smartphones (IOS/Android troubleshooting); Google Apps; Office365; LAN device configuration, and basic networking knowledge.
  • Must be able to successfully pass a criminal background check.

Benefits
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
  • Ongoing professional development and training opportunities.
  • Collaborative and supportive work environment.
  • Opportunity to work with cutting-edge technologies and gain hands-on experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
TEAL IS AN EQUAL OPPORTUNITY EMPLOYER

Apply