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Tier 1 Help Desk Support Jobs (NOW HIRING)

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

Clean Recovery Centers

IT Help Desk Support

Tampa, FL

$15 - $20/hr

Tier 1 IT Help Desk Support Clean Recovery Centers Reports To: IT Manager Position Overview * Serve as the first point of contact for all IT-related support requests across multiple facilities

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

... tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. * Internal customer support involves troubleshooting hardware ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... tier support or development teams, ensuring clear documentation and communication of ... period (one month or less) will be given preference. Location: Dallas, Texas, USA Timezone:

Leidos

Enterprise Help Desk (EHD) Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

The Tier 1 Agent will deliver front line technical support to end users operating within a ... Proven experience in Service Desk/Help Desk environments. * Proven experience working in ticketing ...

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

... tier support or development teams, ensuring clear documentation and communication of ... period (one month or less) will be given preference. Location: Dallas, Texas, USA Timezone:

Stefanini

Help Desk Analyst

Dover, DE

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out ... This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external ...

My3Tech Inc

Help Desk (Harrisburg, PA)

Harrisburg, PA · On-site

$20/hr

PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (729126) Location : Harrisburg, PA Client : State of PA ... This position is 100% on the phones, password resets and application support. No Tier 2 work will ...

S2Technologies

Help Desk Support

Colorado Springs, CO · On-site

$50K - $60K/yr

Client Service Technician - Help Desk Support Location: Peterson SFB, CO S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Answer calls coming into the Tier 1 Help Desk by the third ring. * Create a customer incident in Remedy, the call tracking software for every call answered. * Ability to provide Mobile Support ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness ... HS + 4 years of experience or Bachelor's + 1 year of experience. * Journeyman level : HS + 8 years ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · Hybrid

$20.50 - $27.50/hr

Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Software/hardware support experience is preferred. * Knowledge of PC hardware, computer operating ...

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How much do tier 1 help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for tier 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 1 Help Desk Support, and why are they important?

To excel as a Tier 1 Help Desk Support, you need foundational knowledge of computer systems, troubleshooting techniques, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is crucial for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you deliver clear assistance and create a positive user experience. These abilities ensure prompt issue resolution and user satisfaction, which are vital for maintaining smooth IT operations.

What are some common challenges faced by Tier 1 Help Desk Support professionals, and how can they be managed?

Tier 1 Help Desk Support professionals often encounter challenges such as handling high volumes of repetitive requests, managing frustrated users, and accurately documenting issues for escalation. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow established troubleshooting procedures. Utilizing ticketing systems effectively and knowing when to escalate complex cases to higher-tier support teams can help maintain workflow efficiency and ensure user satisfaction.

What are Tier 1 Help Desk Support?

Tier 1 Help Desk Support professionals are the first point of contact for customers or employees who need technical assistance with IT-related issues. They handle basic troubleshooting tasks, such as password resets, software installations, and diagnosing hardware or software problems. If an issue is too complex to resolve at this level, they escalate it to higher-tier support. Their main goal is to resolve common technical problems quickly and efficiently, ensuring a smooth user experience.

What is the difference between Tier 1 Help Desk Support vs Tier 2 Help Desk Support?

AspectTier 1 Help Desk SupportTier 2 Help Desk Support
CredentialsBasic certifications like CompTIA A+ often requiredAdvanced certifications or additional technical training preferred
Work EnvironmentFrontline support, handling initial user issuesMore technical, troubleshooting complex problems
ResponsibilitiesResponding to common user issues, password resets, basic hardware/software supportDiagnosing and resolving more complex technical problems
Industry UsageCommonly employed in IT support teams across various industriesUsed in organizations with larger IT teams for escalated support

In summary, Tier 1 Help Desk Support provides initial user assistance with basic issues, while Tier 2 Support handles more complex technical problems requiring deeper technical knowledge. Both roles are essential in maintaining effective IT support services.

More about Tier 1 Help Desk Support jobs
What cities are hiring for Tier 1 Help Desk Support jobs? Cities with the most Tier 1 Help Desk Support job openings:
What states have the most Tier 1 Help Desk Support jobs? States with the most job openings for Tier 1 Help Desk Support jobs include:
What job categories do people searching Tier 1 Help Desk Support jobs look for? The top searched job categories for Tier 1 Help Desk Support jobs are:
Tier 1 Help Desk Support jobs near you
Infographic showing various Tier 1 Help Desk Support job openings in the United States as of May 2026, with employment types broken down into 71% Full Time, 21% Part Time, 7% Contract, and 1% Nights. Highlights an 27% Physical, and 73% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk - Tier 1

Help Desk - Tier 1

IntraEdge

Scottsdale, AZ • On-site

$20.25 - $27.25/hr

Full-time

Posted 20 days ago

Job description

POSITION SUMMARY:
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES:
• Responds to incoming interactions initiated via phone.
• Fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
• Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
• Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Performs other job-related duties as assigned or apparent.

MINIMUM QUALIFICATIONS:
• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.
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About IntraEdge

Sourced by ZipRecruiter

At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chandler, AZ, US

Year founded

2002

Social media

Instagram

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