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Tier 1 Help Desk Support Jobs (NOW HIRING)

Robert Half

Help Desk Support Analyst

Jacksonville, FL · On-site

$18.21 - $21.09/hr

We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand ... We provide executive-level, white-glove support. Opening Position Summary We are seeking an ...

NEOGOV

Help Desk Support Technician - Bisbee

Bisbee, AZ · On-site

$15 - $20.25/hr

Responsibilities : • Provides basic first tier phone support for hardware, peripherals, and ... the Help Desk and assigns trouble-tickets/change-requests to the appropriate technician ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL

$16.50 - $20.15/hr

It's just one way we show our appreciation for their support. At Rural King, we value our ... Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team.

Rural King

IT Help Desk Support Tier I

Mattoon, IL · On-site

$16.50 - $20.15/hr

It's just one way we show our appreciation for their support. At Rural King, we value our ... Serve as Front Line Call Support to internal customers for our Help Desk Support - Tier I team.

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Our Help Desk Analyst Tier 1 must have: - Security Clearance Level: Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experienceExperiences must include working with ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task ... Qualifications 1 year of help desk support experience Experiences must include working with ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

We provide executive-level, white-glove support. Opening Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

Collabera

Help Desk Support

Ann Arbor, MI · On-site

$17 - $22/hr

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the ... Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ...

STI

Help Desk Support :: Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones ... The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support ...

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Tier 1 Help Desk Support information

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How much do tier 1 help desk support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for tier 1 help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Tier 1 Help Desk Support?

Tier 1 Help Desk Support professionals are the first point of contact for customers or employees who need technical assistance with IT-related issues. They handle basic troubleshooting tasks, such as password resets, software installations, and diagnosing hardware or software problems. If an issue is too complex to resolve at this level, they escalate it to higher-tier support. Their main goal is to resolve common technical problems quickly and efficiently, ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a Tier 1 Help Desk Support, and why are they important?

To excel as a Tier 1 Help Desk Support, you need foundational knowledge of computer systems, troubleshooting techniques, and basic networking concepts, typically supported by a high school diploma or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is crucial for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you deliver clear assistance and create a positive user experience. These abilities ensure prompt issue resolution and user satisfaction, which are vital for maintaining smooth IT operations.

What are some common challenges faced by Tier 1 Help Desk Support professionals, and how can they be managed?

Tier 1 Help Desk Support professionals often encounter challenges such as handling high volumes of repetitive requests, managing frustrated users, and accurately documenting issues for escalation. Successfully managing these challenges requires strong communication skills, patience, and the ability to follow established troubleshooting procedures. Utilizing ticketing systems effectively and knowing when to escalate complex cases to higher-tier support teams can help maintain workflow efficiency and ensure user satisfaction.

What is the difference between Tier 1 Help Desk Support vs Tier 2 Help Desk Support?

AspectTier 1 Help Desk SupportTier 2 Help Desk Support
CredentialsBasic certifications like CompTIA A+ often requiredAdvanced certifications or additional technical training preferred
Work EnvironmentFrontline support, handling initial user issuesMore technical, troubleshooting complex problems
ResponsibilitiesResponding to common user issues, password resets, basic hardware/software supportDiagnosing and resolving more complex technical problems
Industry UsageCommonly employed in IT support teams across various industriesUsed in organizations with larger IT teams for escalated support

In summary, Tier 1 Help Desk Support provides initial user assistance with basic issues, while Tier 2 Support handles more complex technical problems requiring deeper technical knowledge. Both roles are essential in maintaining effective IT support services.

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Cities with the most Tier 1 Help Desk Support job openings:

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For Tier 1 Help Desk Support jobs, the most frequently searched job titles are:

Tier 1 Help Desk Support jobs near you
Infographic showing various Tier 1 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Analyst

Jacksonville, FL • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$18.21 - $21.09/hr

Temporary

Posted 4 days ago

Job description

We are looking for a Help Desk Support Analyst to join a team in Jacksonville, Florida in a contract-to-permanent capacity. This position is ideal for someone who combines hands-on technical support experience with strong analytical thinking and careful documentation practices. The role focuses on resolving service desk issues, identifying underlying causes of recurring problems, and turning technical findings into clear updates that support business decisions.
Responsibilities:
• Resolve incoming help desk requests by troubleshooting technical issues, documenting findings, and delivering timely support to end users.
• Investigate recurring incidents to determine underlying causes and recommend practical corrective actions that reduce repeat issues.
• Review technical information and support data to identify trends, exceptions, and opportunities for service improvement.
• Maintain accurate ticket records, support notes, and written procedures to ensure clear communication across teams.
• Use Excel and data visualization tools to organize large volumes of information and present meaningful insights.
• Partner with internal teams, customers, and external contacts to clarify issues, share updates, and support effective problem resolution.
• Manage multiple assignments in a fast-paced environment while adjusting priorities based on business needs and ticket volume.
• Contribute to a collaborative support environment while also working independently to move issues forward with minimal oversight.• At least 2 years of experience in help desk, desktop support, or service desk environments.
• Demonstrated skill in basic troubleshooting and handling service desk tickets from intake through resolution.
• Ability to perform root cause analysis and interpret technical details with a high level of accuracy.
• Strong written communication skills with the ability to create clear documentation and technical summaries.
• Proficiency with Microsoft Office, especially Excel, and the ability to learn new systems quickly.
• Experience working with large datasets, recognizing patterns, and translating findings into actionable recommendations.
• Strong interpersonal skills and the ability to work effectively with cross-functional teams, customers, and suppliers.
• Proven ability to stay organized, detail-oriented, and adaptable in a high-volume support setting.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

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