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Tickets Com Jobs (NOW HIRING)

AEG

Ticket Services Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Overview The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the ...

Milwaukee Brewers

Ticket Services Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American ...

AEG Presents

Ticket Services Representative

Milwaukee, WI

$15.25 - $19.75/hr

Overview The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the ...

AEG

Account Executive, Ticket Sales

Ontario, CA · On-site

$17 - $22/hr

Maintain a database of contacts and sales progression using tickets.com * Meet and/or exceed personal sales goals * Meet and/or exceed daily and weekly outbound call/appointment minimums * Contribute ...

H star

Ticket Services Representative

Milwaukee, WI

$15.75 - $21.50/hr

The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American ...

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What are the key skills and qualifications needed to thrive as a Ticketing Coordinator, and why are they important?

To excel as a Ticketing Coordinator, you need strong organizational skills, attention to detail, and experience in event or ticket management, often supported by a relevant degree or equivalent work experience. Familiarity with ticketing software platforms such as Ticketmaster, Eventbrite, or Tessitura, and sometimes knowledge of CRM systems, is typically required. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for success in this role. These skills and qualifications ensure efficient ticket operations, satisfied customers, and smooth event execution.

What are some common challenges faced by a Tickets Com specialist, and how can I prepare for them?

As a Tickets Com specialist, you may encounter challenges such as managing high volumes of ticket sales during peak event times, resolving customer inquiries quickly, and adapting to last-minute changes in event details. To succeed, it's important to develop strong communication skills, be comfortable with ticketing software, and maintain a customer-focused mindset. Proactively learning about the events and building effective relationships with team members will also help you navigate these challenges efficiently.

What are Tickets Com roles and what do they involve?

Tickets Com typically refers to roles at Tickets.com, a company specializing in ticketing solutions for live events such as concerts, sports, and theater. Jobs at Tickets.com can range from customer service and technical support to sales, software development, and event management. Employees often work on providing seamless ticket purchasing experiences, developing ticketing technologies, and supporting clients like venues and promoters. These roles require strong problem-solving skills, attention to detail, and a passion for live entertainment. Working at Tickets.com offers the chance to be part of a dynamic industry that connects people with memorable experiences.

What is the difference between Tickets Com vs Ticketing Agent?

AspectTickets ComTicketing Agent
CredentialsMay require industry-specific certifications or licensesOften requires customer service training and basic certifications
Work EnvironmentOnline platforms, remote work, or office settingsTravel agencies, airports, or customer service counters
Industry UsageUsed by online ticketing platforms and travel companiesCommon in travel agencies, airlines, and event venues
Search/Comparison IntentPeople comparing online ticketing services or platformsIndividuals seeking employment or info about customer service roles in ticketing

Tickets Com typically refers to online ticketing platforms or services, while Ticketing Agents are customer service professionals working in travel or event settings. Both roles involve handling ticket transactions, but Tickets Com focuses on digital platforms, whereas Ticketing Agents work directly with customers in person or over the phone.

More about Tickets Com jobs
What cities are hiring for Tickets Com jobs? Cities with the most Tickets Com job openings:
What states have the most Tickets Com jobs? States with the most job openings for Tickets Com jobs include:
What job categories do people searching Tickets Com jobs look for? The top searched job categories for Tickets Com jobs are:
Tickets Com jobs near you
Infographic showing various Tickets Com job openings in the United States as of May 2026, with employment types broken down into 23% Full Time, and 77% Part Time. Highlights an 100% In-person job distribution.

Ticket Services Representative

AEG

Milwaukee, WI • On-site

$15.25 - $19.75/hr

Full-time

Posted 20 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American Family Field ticket office. This position includes both working the ticket windows and answering inbound calls in the phone center, during both non-game and game days throughout the season.
Interactions will include single-event ticket purchases, ticket exchanges, will-call transactions, troubleshooting digital tickets and Ballpark app issues, as well as future event-related ticket sales. The role requires using soft skills such as active listening and anticipating customer needs. Additionally, this position is responsible for cross-selling and up-selling targeted deals and offers throughout the season.
Core duties for this role include, but are not limited to:
  • Provide exceptional customer service while answering inbound phone calls or while working at a ticket window.
  • Demonstrate a strong knowledge of ticket promotions and clearly communicate all related ticket products and American Family Field information.
  • Demonstrate strong techniques and strategies to up-sell and cross sell on all inbound inquiries.
  • Meet expectations of window/phone monitoring programs, focused on established department productivity standards, while maximizing sales and providing exceptional customer service.
  • Remain highly engaged and current with all Brewers related advanced ticket technologies, including being well versed in the MLB Ballpark app.
  • Assist with daily ticket mailings and other ticket fulfillment projects.
  • Participate in ongoing Sales and Service training sessions, daily briefings, and weekly sales recaps. Review all communications provided, including resources on the Ticketing Department Monday.com board
  • Completing basic sales transactions using the ProVenue ticketing system efficiently.
  • Other duties as assigned.

The ideal candidate will have 3-6 months related experience or a one-year certificate from college or technical school, as well as:
  • Exceptional communication, interpersonal and organizational skills
  • Good computer skills, including proficiency and experience with Microsoft Office Suite
  • Ability to multi-task and adjust to rapidly changing business processes
  • Able and willing to work well with a team, and independently
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Prior ticketing experience preferred
  • Previous retail sales and cash handling experience preferred
  • Prior customer service experience via phones preferred

Work Hours
Hours vary according to the game and event schedule. Candidates are expected to work a minimum of 20 hours per week, up to a maximum of 35 hours per week. Candidates should be available to work extended hours such as nights, weekends, and game days.
Our Team
Passion for the Brewers and exceptional service for our fans is the focus of everyone working in the Milwaukee Brewers Ticket Office. The Ticket Ops team is central to making sure American Family Field is full of loud and proud fans, for every single home game. From buying tickets, parking the car, and buying gift cards, we strive to provide exceptional service with every fan interaction. As leaders in the ticketing industry, our team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds fan loyalty, and strengthens our brand.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
Seasonal Perks
  • Ballpark discounts
  • Recognition program and incentives
  • Inclusive training and development opportunities aligned with Club values

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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