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Tickets Com Jobs (NOW HIRING)

Milwaukee Brewers

Ticket Services Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

... the Tickets.com ticketing system, in addition to providing exceptional customer service at the American Family Field ticket office. This position includes both working the ticket windows and ...

TeamWork Online

Ticket Services Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Ticket Services Representative The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional ...

Milwaukee Brewers

Ticket Services Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

The Ticket Services Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the American ...

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Tickets Com information

What are the key skills and qualifications needed to thrive as a Ticketing Coordinator, and why are they important?

To excel as a Ticketing Coordinator, you need strong organizational skills, attention to detail, and experience in event or ticket management, often supported by a relevant degree or equivalent work experience. Familiarity with ticketing software platforms such as Ticketmaster, Eventbrite, or Tessitura, and sometimes knowledge of CRM systems, is typically required. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for success in this role. These skills and qualifications ensure efficient ticket operations, satisfied customers, and smooth event execution.

What is the difference between Tickets Com vs Ticketing Agent?

AspectTickets ComTicketing Agent
CredentialsMay require industry-specific certifications or licensesOften requires customer service training and basic certifications
Work EnvironmentOnline platforms, remote work, or office settingsTravel agencies, airports, or customer service counters
Industry UsageUsed by online ticketing platforms and travel companiesCommon in travel agencies, airlines, and event venues
Search/Comparison IntentPeople comparing online ticketing services or platformsIndividuals seeking employment or info about customer service roles in ticketing

Tickets Com typically refers to online ticketing platforms or services, while Ticketing Agents are customer service professionals working in travel or event settings. Both roles involve handling ticket transactions, but Tickets Com focuses on digital platforms, whereas Ticketing Agents work directly with customers in person or over the phone.

What are some common challenges faced by a Tickets Com specialist, and how can I prepare for them?

As a Tickets Com specialist, you may encounter challenges such as managing high volumes of ticket sales during peak event times, resolving customer inquiries quickly, and adapting to last-minute changes in event details. To succeed, it's important to develop strong communication skills, be comfortable with ticketing software, and maintain a customer-focused mindset. Proactively learning about the events and building effective relationships with team members will also help you navigate these challenges efficiently.

What are Tickets Com roles and what do they involve?

Tickets Com typically refers to roles at Tickets.com, a company specializing in ticketing solutions for live events such as concerts, sports, and theater. Jobs at Tickets.com can range from customer service and technical support to sales, software development, and event management. Employees often work on providing seamless ticket purchasing experiences, developing ticketing technologies, and supporting clients like venues and promoters. These roles require strong problem-solving skills, attention to detail, and a passion for live entertainment. Working at Tickets.com offers the chance to be part of a dynamic industry that connects people with memorable experiences.
More about Tickets Com jobs
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Tickets Com jobs near you

Client Success Specialist

MLB (Job Board Only)

New York, NY • Remote

Other

Posted 8 days ago

Job description

The Client Success Specialist partners with clients and internal resources to ensure effective adoption and ongoing optimization of all Tickets.com products, including ProVenue (back-office ticketing system), MyProVenue (front-office ticketing system), and CrowdConnectPro (email & digital marketing platform). This role combines client support and product knowledge to help users fully leverage platform capabilities, streamline workflows, and achieve desired outcomes.

Responsibilities

  • Develop and maintain a strong understanding and knowledge of all Tickets.com products, including ProVenue, MyProVenue, and CrowdConnectPro
  • Stay current in product features and best practices to effectively support client needs and promote product adoption
  • Serve as a primary point of contact for clients, providing timely and effective support for application-related questions and needs
  • Guide clients in the day-to-day use of our platforms, ensuring smooth and successful user experience
  • Proactively identify opportunities to introduce new or underutilized features that enhance client outcomes
  • Promote best practices and recommend workflows that improve efficiency and results
  • Monitor client usage and engagement to identify trends, adoption gaps, and opportunities for optimization
  • Create and maintain client-facing resources such as guides, FAQs, and training materials pertaining to the use of Tickets.com products
  • Review Tickets.com product enhancements and assist with training, communication, and implementation in support of new releases
  • Provide additional client support for Tickets.com applications as needed
  • Other software-related tasks as needed
  • All other duties as assigned

Qualifications & Skills

  • Bachelor's degree
  • Experience with ticketing or email marketing software is strongly preferred
  • Computer proficiency essential - MS Office Suite; ability to easily learn new technology as needed
  • Ability to travel 10 - 15%
  • Remote evening and weekend availability, as required
  • Must be client service oriented
  • Excellent communication skills, both verbal & written
  • Detail oriented, organized, proven ability to follow up on tasks
  • Self-starter, able to prioritize and work independently with minimal supervision
  • Work effectively under pressure

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

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