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Tickets Com Jobs (NOW HIRING)

AEG

Director of Tickets Operations

Lexington, KY · On-site

Experience with Tickets.com or a comparable ticketing platform is required . This position offers a competitive base salary with incentive and bonus opportunities, along with a comprehensive benefits ...

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

Provide Tickets.com support to Ticket Sales Staff, including troubleshooting, and best-practice guidance. * Process ticket orders and resolve account-related issues with Tickets.com ticketing system.

Major League Baseball

Director, Accounting

El Segundo, CA · On-site

$150K - $190K/yr

Tickets.com is looking for a Director of Accounting to manage the organization's accounting operations, ensuring accurate financial reporting, and maintaining strong internal controls and compliance ...

Major League Baseball

Director, Accounting

El Segundo, CA · On-site

$150K - $190K/yr

Tickets.com is looking for a Director of Accounting to manage the organization's accounting operations, ensuring accurate financial reporting, and maintaining strong internal controls and compliance ...

Major League Baseball

Test Engineer

Boulder, CO · On-site

$105K - $130K/yr

Tickets.com is looking for a Test Engineer who is responsible for leading the test effort for one of the Product Development teams within our Venue Engineering group. This role will serve as a core ...

Major League Baseball

Test Engineer

Boulder, CO · On-site

$105K - $130K/yr

Tickets.com is looking for a Test Engineer who is responsible for leading the test effort for one of the Product Development teams within our Venue Engineering group. This role will serve as a core ...

Houston Astros

Ticket Operations Manager

Houston, TX · On-site

Serve as liaison between the Houston Astros and Tickets.com for individual sales, game nights, special promotions, voucher redemption, coupon codes, etc. * Direct the process of season ticket ...

H star

Ticket Operations Manager

Houston, TX · On-site

Serve as liaison between the Houston Astros and Tickets.com for individual sales, game nights, special promotions, voucher redemption, coupon codes, etc. * Direct the process of season ticket ...

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Tickets Com information

What is a Tickets Com specialist?

Tickets Com typically refers to roles at Tickets.com, a company specializing in ticketing solutions for live events such as concerts, sports, and theater. Jobs at Tickets.com can range from customer service and technical support to sales, software development, and event management. Employees often work on providing seamless ticket purchasing experiences, developing ticketing technologies, and supporting clients like venues and promoters. These roles require strong problem-solving skills, attention to detail, and a passion for live entertainment. Working at Tickets.com offers the chance to be part of a dynamic industry that connects people with memorable experiences.

What are the key skills and qualifications needed to thrive as a Tickets Com specialist?

To excel as a Ticketing Coordinator, you need strong organizational skills, attention to detail, and experience in event or ticket management, often supported by a relevant degree or equivalent work experience. Familiarity with ticketing software platforms such as Ticketmaster, Eventbrite, or Tessitura, and sometimes knowledge of CRM systems, is typically required. Excellent communication, problem-solving abilities, and customer service orientation are crucial soft skills for success in this role. These skills and qualifications ensure efficient ticket operations, satisfied customers, and smooth event execution.

What are some common challenges faced by a Tickets Com specialist, and how can I prepare for them?

As a Tickets Com specialist, you may encounter challenges such as managing high volumes of ticket sales during peak event times, resolving customer inquiries quickly, and adapting to last-minute changes in event details. To succeed, it's important to develop strong communication skills, be comfortable with ticketing software, and maintain a customer-focused mindset. Proactively learning about the events and building effective relationships with team members will also help you navigate these challenges efficiently.

What is the difference between Tickets Com vs Ticketing Agent?

AspectTickets ComTicketing Agent
CredentialsMay require industry-specific certifications or licensesOften requires customer service training and basic certifications
Work EnvironmentOnline platforms, remote work, or office settingsTravel agencies, airports, or customer service counters
Industry UsageUsed by online ticketing platforms and travel companiesCommon in travel agencies, airlines, and event venues
Search/Comparison IntentPeople comparing online ticketing services or platformsIndividuals seeking employment or info about customer service roles in ticketing

Tickets Com typically refers to online ticketing platforms or services, while Ticketing Agents are customer service professionals working in travel or event settings. Both roles involve handling ticket transactions, but Tickets Com focuses on digital platforms, whereas Ticketing Agents work directly with customers in person or over the phone.

More about Tickets Com jobs

What cities are hiring for Tickets Com jobs?

Cities with the most Tickets Com job openings:

What states have the most Tickets Com jobs?

States with the most job openings for Tickets Com jobs include:

What job categories do people searching Tickets Com jobs look for?

The top searched job categories for Tickets Com jobs are:

Tickets Com jobs near you
Infographic showing various Tickets Com job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director of Tickets Operations

AEG

Lexington, KY • On-site

Part-time

Medical, Dental

Posted 10 days ago

Key responsibilities

  • Lead all day-to-day ticket office operations for games, special events, and other ticketed events.

  • Generate ticket revenue through the sale and renewal of season tickets, group tickets, hospitality, individual ticket products, and special events.

  • Manage ticket-related financial processes, including payments, deposits, accounts receivable, settlements, and reconciliation.

Job description

Director of Ticket Operations
General Function
The Director of Ticket Operations is responsible for leading the organization's ticketing operation while actively contributing to ticket revenue growth. This position oversees box office management, ticketing system administration, inventory, reporting, financial reconciliation, season ticket servicing, and game-day execution while maintaining individual and departmental ticket sales goals.
The Director will work closely with sales, marketing, finance, and operations to maximize ticket revenue, improve the customer experience, and ensure an efficient and accurate ticketing operation.
Experience with Tickets.com or a comparable ticketing platform is required.
This position offers a competitive base salary with incentive and bonus opportunities, along with a comprehensive benefits package including health and dental insurance.
Major Duties and Responsibilities
  • Lead all day-to-day ticket office operations for games, special events, and other ticketed events.
  • Generate ticket revenue through the sale and renewal of season tickets, group tickets, hospitality, individual ticket products, and special events.
  • Manage and grow existing ticket accounts while actively developing new customers and revenue opportunities.
  • Develop and execute strategies to improve season ticket retention, renewals, upselling, ticket utilization, and overall account value.
  • Serve as the primary administrator of the ticketing platform, including event builds, pricing, inventory management, reporting, account management, and troubleshooting.
  • Partner with sales and marketing leadership to develop ticket offers, promotions, pricing strategies, and campaigns designed to drive attendance and revenue.
  • Manage ticket inventory and identify opportunities to maximize available inventory across season tickets, groups, hospitality, and individual games.
  • Oversee ticket-related financial processes, including payments, deposits, accounts receivable, settlements, and reconciliation.
  • Produce and analyze ticket sales, attendance, revenue, and inventory reports to identify trends and opportunities for growth.
  • Manage game-day box office operations, including staffing, customer service, will call, and ticket issue resolution.
  • Recruit, train, schedule, and supervise seasonal, part-time, and game-day ticket office staff.
  • Maintain a high level of customer service and serve as the primary escalation point for ticketing and account-related issues.

Qualifications
  • Previous professional experience in ticket operations, ticket sales, box office management, or ticketing administration required.
  • Demonstrated ability to generate revenue and successfully sell, renew, and grow ticket accounts.
  • Professional sports, collegiate athletics, entertainment, or live-event ticketing experience strongly preferred.
  • Experience administering a professional ticketing platform; Tickets.com experience preferred.
  • Previous staff supervision or ticket office management experience preferred.
  • Strong understanding of ticket sales, inventory management, event builds, reporting, settlements, and financial reconciliation.
  • Strong sales, customer service, organizational, analytical, and problem-solving skills.
  • Proficiency with Microsoft Excel and experience working with ticketing and database systems.
  • Ability to work evenings, weekends, holidays, games, and special events as required.

Preferred Candidate Profile
The ideal candidate is an experienced ticketing professional who understands that ticket operations and revenue generation go hand in hand. This individual should be equally comfortable managing the technical and operational components of a ticket office, developing customer relationships, and directly contributing to ticket sales.
This opportunity is well suited for a Box Office Manager, Ticket Operations Manager, Ticket Sales Manager, Assistant Director of Ticket Operations, or experienced ticketing professional seeking the next step into a broader leadership role.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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