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Ticketmaster Jobs (NOW HIRING)

Ticketmaster

Instructional Designer

Orlando, FL · On-site

$60K - $82K/yr

LIFE AT TICKETMASTER Ticketmaster is part of Live Nation Entertainment, the world's leading live entertainment company. Our vision is to connect people around the world to the live events they love.

AEG

Coordinator, Ticket Operations

Chicago, IL · On-site

$20 - $21/hr

Work hand-in-hand with all Ticketmaster and SeatGeek client support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting

ASM Global

Box office ticket seller needing using the Ticketmaster platform. Daily reconciliation of cash drawer required. Must be pleasant and hospitable to guest.

ASM Global

Box office ticket seller needing using the Ticketmaster platform. Daily reconciliation of cash drawer required. Must be pleasant and hospitable to guest.

Livenation

LN Concerts, Ticketing Coordinator

New York, NY · On-site

$19.75 - $25.25/hr

Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 ...

ASM Global

Box office ticket seller using the Ticketmaster platform needed. Accept payments via cash and credit card, balance cash drawer after each shift, pleasant with customers, and be a positive point of ...

Livenation

Ticket Seller-Belasco

Los Angeles, CA

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live ...

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How much do ticketmaster jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ticketmaster in the United States is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What is a Ticketmaster?

A Ticketmaster job typically involves working for the company in roles related to event ticketing, customer service, technology, marketing, or operations. Employees may assist customers with ticket purchases, support event organizers, manage platform technology, or handle business partnerships. Positions range from entry-level to corporate roles, offering opportunities in various departments. Ticketmaster jobs often require strong communication skills, technical knowledge, and a passion for live events.

What are the key skills and qualifications needed to thrive in the Ticketmaster position, and why are they important?

To succeed as a Ticketmaster (ticket agent), you need excellent customer service skills, attention to detail, and the ability to handle financial transactions accurately. Familiarity with ticketing software systems, point-of-sale terminals, and sometimes prior experience in box office operations may be required. Strong communication, problem-solving abilities, and a calm demeanor under pressure set outstanding employees apart. These skills ensure efficient event ticketing, satisfied customers, and smooth operations in busy environments.

What are some common challenges faced by ticket agents in this role?

Ticket agents at Ticketmaster often work in fast-paced environments, especially during high-demand ticket releases or popular events, where managing long queues and addressing customer concerns quickly is crucial. Balancing accuracy in processing payments and issuing tickets with friendly, helpful service can be challenging during peak times. Additionally, agents may need to resolve ticketing errors, handle refunds or exchanges, and stay updated with changing event information. This role offers a dynamic work environment with opportunities to improve multitasking and troubleshooting skills, and often involves collaboration with event staff and customer service teams to ensure smooth event experiences.

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What are the most commonly searched types of Ticketmaster jobs?

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Ticketmaster jobs near you
Infographic showing various Ticketmaster job openings in the United States as of August 2026, with employment types broken down into 26% Full Time, 73% Part Time, and 1% Temporary. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $38,170 per year, or $18.4 per hour.

Instructional Designer

Ticketmaster

Orlando, FL • On-site

$60K - $82K/yr

Full-time

Posted 8 days ago

Job description

Job Summary:
INSTRUCTIONAL DESIGNER
Division | Global Client Support & Operations - Education & Training
Reports to | Regional Education Director
THE TEAM
The Global Client Support & Operations organization builds a global support and operations center of excellence, applying shared processes, tools, and best practices across regions to deliver exceptional employee, fan, and client experiences.
Education & Training is a competitive differentiator for our clients and a growth pathway for our employees. We create timely, accessible, and scalable learning experiences that align to a broader curriculum and help people use our products, processes, and resources with confidence.
Our teams are accountable for high-quality product education, market expertise, and support for product and feature launches. We use global standards in the design, development, and delivery of learning materials and offerings, while partnering closely with regional teams to meet local business needs.
THE JOB
As an Instructional Designer on the Global Education & Training team, you will design and develop modern, scalable learning solutions for Event Programming employees across North America. You will translate complex event lifecycle processes, from event creation and ticketing through event day, into clear, engaging, and performance focused learning experiences.
Working closely with Education & Training colleagues, trainers, subject-matter experts, and cross-functional stakeholders, you will own assigned learning projects from discovery and design through development, launch, measurement, and continuous improvement. You will support implementation of the education strategy for onboarding and ongoing learning, balancing global standards with North America business and learner needs.
This is a hands-on instructional design role. You will recommend and create the right solution for the need, including e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and other performance-support resources. You will bring curiosity, sound judgment, and constructive challenge to improve how our people learn and work.
WHAT YOU WILL BE DOING
  • Design, develop, and maintain engaging learning programs and materials that support employees across North America.
  • Apply adult learning theory and instructional design principles to analyze needs, define learning objectives, and create effective learning solutions.
  • Partner with trainers, subject-matter experts, and regional stakeholders to translate complex products, processes, and best practices into clear, usable learning experiences.
  • Own assigned projects from discovery through launch, including project planning, stakeholder communication, quality assurance, and post-launch evaluation.
  • Create and refresh learning assets across appropriate formats, such as e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and support content.
  • Partner with trainers to define learning measures, review learner feedback and performance data, and recommend improvements to programs and materials.
  • Edit and review new and existing learning materials to uphold Education & Training standards for accuracy, consistency, clarity, accessibility, and learner experience.
  • Collaborate with global Education & Training colleagues to share best practices, reuse scalable resources, and maintain a unified learning experience.
  • Manage priorities independently in a fast-paced environment, identify critical next steps, and raise thoughtful questions that strengthen learning solutions.
  • Extend learning-design support to LATAM initiatives and stakeholders as business needs and team priorities require.

REQUIRED QUALIFICATIONS
  • 3+ years of experience designing and developing adult learning solutions, including e-learning, instructor-led, virtual, blended, or performance-support resources.
  • Demonstrated knowledge and application of adult learning theory and instructional design principles.
  • Portfolio or work samples that demonstrate instructional design, learning experience design, and visual communication skills.
  • Experience managing multiple learning projects, organizing complex source material, and working with subject-matter experts and cross-functional stakeholders.
  • Strong written, verbal, analytical, and project-management skills, with exceptional attention to detail.
  • Ability to quickly learn technical or operational information and adapt it for non-technical learners.
  • Ability to work independently while collaborating effectively with diverse, geographically distributed teams.
  • Fluency in English.

PREFERRED QUALIFICATIONS
  • Experience designing learning for operational, product, systems-based, or technical audiences.
  • Experience in live entertainment, ticketing, events, client support, or similarly fast-paced operational environments.
  • Experience using learner, performance, or business data to evaluate and improve learning solutions.
  • Experience designing accessible and inclusive learning experiences for diverse audiences.
  • Bachelor's degree in Instructional Design, Learning Technology, Education, Communications, UX Design, or a related field; equivalent relevant experience will also be considered.
  • Experience working with North America stakeholders and collaborating across global teams.
  • Professional fluency in Spanish.

TOOLS AND TECHNICAL SKILLS
  • Experience with one or more e-learning authoring tools, such as Articulate Storyline, Adobe Captivate, or similar platforms.
  • Working knowledge of common content-development and collaboration tools, such as Microsoft 365, Adobe Creative Cloud, Camtasia or Premiere, Zoom, Confluence, and Salesforce; specific tools are preferred, not required.
  • Ability to apply visual design principles to learning materials, including the effective use of images, graphics, and video.
  • Comfort learning new systems, tools, and technical concepts quickly.

WHAT SUCCESS LOOKS LIKE
  • Employees can find, understand, and apply the knowledge needed to perform critical tasks with confidence.
  • Learning solutions are accurate, engaging, accessible, scalable, and aligned with global Education & Training standards.
  • Stakeholders experience clear communication, reliable project ownership, and practical recommendations.
  • Learner feedback and performance measures inform ongoing improvements to onboarding and continued learning.

LIFE AT TICKETMASTER
Ticketmaster is part of Live Nation Entertainment, the world's leading live entertainment company. Our vision is to connect people around the world to the live events they love. We are guided by reliability, teamwork, integrity, and belonging. We are committed to creating an inclusive environment where people can bring their full selves to work and thrive.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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