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Ticketmaster Jobs (NOW HIRING)

Live Nation Entertainment, Inc.

Ticket Seller

Santa Ana, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live ...

Hard Rock International

NY · On-site

$120 - $150/hr

Implement Ticketmaster marketing assets across designated Hard Rock Live venues -- including digital and social campaigns, email marketing, and Live Analytics -- to maximize ticket sales ...

Live Nation Entertainment, Inc.

Box Office Seller

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live ...

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How much do ticketmaster jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ticketmaster in the United States is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticketmaster position, and why are they important?

To succeed as a Ticketmaster (ticket agent), you need excellent customer service skills, attention to detail, and the ability to handle financial transactions accurately. Familiarity with ticketing software systems, point-of-sale terminals, and sometimes prior experience in box office operations may be required. Strong communication, problem-solving abilities, and a calm demeanor under pressure set outstanding employees apart. These skills ensure efficient event ticketing, satisfied customers, and smooth operations in busy environments.

What are some common challenges faced by ticket agents in this role?

Ticket agents at Ticketmaster often work in fast-paced environments, especially during high-demand ticket releases or popular events, where managing long queues and addressing customer concerns quickly is crucial. Balancing accuracy in processing payments and issuing tickets with friendly, helpful service can be challenging during peak times. Additionally, agents may need to resolve ticketing errors, handle refunds or exchanges, and stay updated with changing event information. This role offers a dynamic work environment with opportunities to improve multitasking and troubleshooting skills, and often involves collaboration with event staff and customer service teams to ensure smooth event experiences.

What is a Ticketmaster?

A Ticketmaster job typically involves working for the company in roles related to event ticketing, customer service, technology, marketing, or operations. Employees may assist customers with ticket purchases, support event organizers, manage platform technology, or handle business partnerships. Positions range from entry-level to corporate roles, offering opportunities in various departments. Ticketmaster jobs often require strong communication skills, technical knowledge, and a passion for live events.

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Ticketmaster jobs near you
Infographic showing various Ticketmaster job openings in the United States as of August 2026, with employment types broken down into 20% Full Time, and 80% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $38,170 per year, or $18.4 per hour.

Assistant Box Office Manager | Full-Time | PPG Paints Arena

Oak View Group

Pittsburgh, PA • On-site

$58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Oak View Group rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

23rd of 36 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Assistant Box Office Manager will support the overall operations of the box office and ensure efficient, customer-focused service in all aspects of ticket sales and guest experience at PPG Paints Arena. This role assists in supervising box office staff, managing ticketing systems, handling escalated customer concerns, and ensuring accurate financial reporting. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, team-oriented environment. The Assistant Box Office Manager must be able to confidently interact with internal teams such as Finance, Marketing, Premium Seating, Group Sales, and Operations while also having communication with our Ticketmaster team and Event Promoters.
This role pays an annual salary of $58,240
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until October 2, 2026.
About the Venue
As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania and home to the NHL's Pittsburgh Penguins.
Responsibilities
  • Assist the Box Office Manager in the daily operations of the box office, including opening and closing procedures.
  • Assist with the supervision and scheduling of the part-time union ticket sellers.
  • Oversee ticket sales, exchanges, refunds, and will-call distribution using Ticketmaster (TM1, Host, Archtics).
  • Monitor ticket inventory, pricing, and seating charts; communicate with other departments on updates and event changes.
  • Manage internal ticketing processing and procedures.
  • Assist with preparing and reconciling daily sales reports and financial records.
  • Maintain up-to-date knowledge of all events, policies, and promotions.
  • Oversee aspects of Ticketmaster equipment (Computers and Scanners), which include setup, maintenance, and upgrades.
  • Responsible for day-of-show box office support for the venue, promoter, and customers.
  • Support at events on show days as needed.
  • Develop and maintain professional relationships to support internal departments with integration of ticketing processes to ensure efficiency across multiple teams.
  • Help create and enforce box office policies and procedures.
  • Ensure excellent customer service is delivered to patrons both in-person and over the phone/email.
  • Troubleshoot ticketing or access issues and handle escalated customer service concerns.
  • Other duties assigned by management.

Qualifications
  • 3-5 years of related work experience. Experience in a Box Office/Entertainment Venue preferred.
  • Bachelor's Degree in Business, Sports Management, Marketing, or other related field preferred.
  • Experience with Ticketmaster or any other ticketing platforms preferred.
  • Ability to engage in positive interaction with employees and industry contacts, organize, problem solve, while prioritizing time management and multitasking in a high-pressure environment
  • Competitive, self-motivated, and creative-thinking skills and a team-first attitude.
  • Excellent oral and written communication skills, including email etiquette.
  • High level of demonstrated professionalism, integrity, and ability to maintain sensitive information.
  • Ability to work flexible hours including evenings, weekends, and holidays.
  • Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.) and Google Docs.
  • Ability to work well within a team environment and be comfortable completing tasks independently.
  • Must be adaptable with the ability to work under pressure to meet deadlines.
  • Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.
  • Frequent bending, lifting heavy objects, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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