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Ticketmaster Jobs (NOW HIRING)

AEG

Manager, Ticket Operations

Papillion, NE · On-site

Ticketmaster/Tickets.com * Assist with creating, managing, plans, promo codes, and other ticketing system programming needs. * Work with Ticketmaster to submit qualifiers for pre-sales and promotions ...

AEG

Coordinator of Ticket Operations

Milwaukee, WI · On-site

Help build and manage front end online ticket sites on Ticketmaster and Fevo. * Process monthly payments in Archtics for Ads365 Season Ticket Membership payment plans and identify and report any ...

AMB Sports + Entertainment

Ticket Attendant

Atlanta, GA

$14.50 - $17.25/hr

Efficiently operate Ticketmaster ticketing systems including assisting with mobile app, troubleshoot ticketing issues from the Gates * Able to prioritize ticketing issues with courtesy and ...

AMB Sports & Entertainment

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Efficiently operate Ticketmaster ticketing systems including assisting with mobile app, troubleshoot ticketing issues from the Gates * Able to prioritize ticketing issues with courtesy and ...

ASM Global

Box office ticket seller needing using the Ticketmaster platform. Daily reconciliation of cash drawer required. Must be pleasant and hospitable to guest.

ASM Global

Box office ticket seller needing using the Ticketmaster platform. Daily reconciliation of cash drawer required. Must be pleasant and hospitable to guest.

Livenation

Festival Ticket Seller

Los Angeles, CA

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live ...

AEG

Ticketing Manager

Wausau, WI · On-site

$55K - $60K/yr

Maintains knowledge of AXS and Ticketmaster, working with account representatives for each company for updates and revisions to ticket operations. * Hires, trains, and supervises full-time and ...

ASM Global

Box office ticket seller using the Ticketmaster platform needed. Accept payments via cash and credit card, balance cash drawer after each shift, pleasant with customers, and be a positive point of ...

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How much do ticketmaster jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for ticketmaster in the United States is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticketmaster position, and why are they important?

To succeed as a Ticketmaster (ticket agent), you need excellent customer service skills, attention to detail, and the ability to handle financial transactions accurately. Familiarity with ticketing software systems, point-of-sale terminals, and sometimes prior experience in box office operations may be required. Strong communication, problem-solving abilities, and a calm demeanor under pressure set outstanding employees apart. These skills ensure efficient event ticketing, satisfied customers, and smooth operations in busy environments.

What are some common challenges faced by ticket agents in this role?

Ticket agents at Ticketmaster often work in fast-paced environments, especially during high-demand ticket releases or popular events, where managing long queues and addressing customer concerns quickly is crucial. Balancing accuracy in processing payments and issuing tickets with friendly, helpful service can be challenging during peak times. Additionally, agents may need to resolve ticketing errors, handle refunds or exchanges, and stay updated with changing event information. This role offers a dynamic work environment with opportunities to improve multitasking and troubleshooting skills, and often involves collaboration with event staff and customer service teams to ensure smooth event experiences.

What is a Ticketmaster job?

A Ticketmaster job typically involves working for the company in roles related to event ticketing, customer service, technology, marketing, or operations. Employees may assist customers with ticket purchases, support event organizers, manage platform technology, or handle business partnerships. Positions range from entry-level to corporate roles, offering opportunities in various departments. Ticketmaster jobs often require strong communication skills, technical knowledge, and a passion for live events.

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Ticketmaster jobs near you

Manager, Ticket Operations

AEG

Papillion, NE • On-site

Full-time

Posted 28 days ago

Job description

The Ticket Operations Manager will manage all aspects of ticket operations, ticket printing, ticket fulfillment, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting. The Ticket Operations Manager will work closely with the Ticket Sales, Sponsorship and Marketing teams.
Essential Duties and Responsibilities
  • Lead the creation, development, and maintenance of ticketed events through team's ticketing system: Ticketmaster/Tickets.com
  • Assist with creating, managing, plans, promo codes, and other ticketing system programming needs.
  • Work with Ticketmaster to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
  • Manage and maintain stadium seating inventory for all ticket types.
  • Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
  • Manage all game/event day box-office operations and staff.
  • Serve as a point of contact for all ticket related questions and box office inquiries.
  • Coordinate with sales department for all ticketing, fulfillment and service needs of premium ticket holders.
  • Service internal requests such as ticket purchases, ticket reprints, and Will-Call.
  • Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing.
  • Staff and support ticket operations and sales for stadium events when necessary.
  • Fulfill approved ticket donation requests.
  • Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.)
  • Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
  • Train and incentivize gameday staff to upsell and provide positively amazing service.
  • Serve as primary contact with Ticketmaster/Tickets.com and work closely with our representatives to fulfill tasks.
  • Recruit, hire, and train game day staff and interns

Qualifications:
  • Strong attention to detail, excellent communication skills, extensive customer service skills.
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
  • Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint.
  • Extensive understanding of Ticketmaster/Tickets.com ProVenue or Archtics system required.
  • Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required.
  • Able to work independently and as an effective team member.
  • Strong oral and written communication, execution, and analytical skills.
  • Ability to motivate and maintain effective working relationships with staff and partners.

Experience Requirements:
  • Bachelor's Degree, Business or Sports Management preferred.
  • A minimum of 3 years of experience managing a Ticket Office in a related or similar ticketing environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
  1. What are your salary expectations for the role? Please provide a range.
  2. Where are you currently located? If not in the Papillion area, are you willing to relocate for the role?

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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