Ticketing Director Jobs (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Director of Ticketing is a highly organized and detail-oriented professional who oversees the planning and execution of all ticketing operations at Tahoe Blue Event Center. The Director will create ticketing builds for events, process orders, maintain inventory, and provide all financial reporting. Skills include management and participation in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; as well as direct and monitor expenditures. The Director of Ticketing is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

This role pays an annual salary of $75,000-$80,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until September 4, 2026.

The Tahoe Blue Event Center is a 5,000 seat arena with an additional 10,000 square feet of meeting room space, located in the Stateline, Nevada area of South Lake Tahoe, nestled between the peaks of Heavenly Mountain Ski Resort and beautiful Lake Tahoe.

Opened in September of 2023, the Tahoe Blue Event Center hosts 125+ events throughout the year, including concerts, sporting events, family shows, conferences, banquets, meetings, trade shows, consumer shows, and more. The Tahoe Blue Event Center is home to the Tahoe Knight Monsters of the ECHL.

• Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement.
• Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
• Work with the Tahoe Knight Monsters throughout the season and on game nights to assist with all ticketing related issues and resolution along with fulfilling ticket requests
• Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
• Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
• Update and relay all box-office related event information to each department and client efficiently and effectively
• Work with sales and marketing departments to set up various ticket discounts and promotions
• Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
• Process/fill all approved ticket requests
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Direct the creation and control of fiscal budget for the Box Office department
• Act as primary ticket seller during box office hours as needed
• Adhere to all corporate mandated financial practices & ensure compliance within the Box Office department
• Develop and implement comprehensive ticket sales programs
• Plan, direct, evaluate and provide leadership to Box Office personnel
• Establish and maintain effective working relationships with internal/external customers
• Analyze challenges, identify alternative solutions and implement recommendations in support of organizational objectives
• Exercise confidentiality and integrity upon handling customer personal/financial information

• Bachelor's Degree from an accredited college or university preferred
• Minimum of 5-7 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
• Demonstrated proficiency in Microsoft Office applications
• Familiarity with ticketing software, Ticketmaster products preferred
• Communicate clearly and concisely, both orally and in writing
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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