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Ticketing Assistant Jobs in Rochester, MI (NOW HIRING)

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

Document all incidents, requests, and resolutions accurately in the ticketing system. * Maintain ... Ensure tickets are updated, categorized, and closed in accordance with IT standards. * Assist with ...

CrossFire Group

Office Services Specialist

Troy, MI

$20 - $20.70/hr

Enter, update, and close equipment service requests using systems such as ServiceNow. * Assist with ... Familiarity with ServiceNow or another service-ticketing system. * Associate degree is a plus but ...

New

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

... * Assist in the management and upkeep of client networks * Document all work performed in ticketing system * Provide technical support at clients' sites * Implement technology industry-approved "best ...

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

... * Assist in the management and upkeep of client networks * Document all work performed in ticketing system * Provide technical support at clients' sites * Implement technology industry-approved "best ...

ROUSH

Customer Support Agent

Livonia, MI · On-site

$17.50 - $23.50/hr

... ticketing, and navigation of exhibits. The role will address concerns, recommend programs or ... Communicate current sales, promotions, and special offers to customers * Assist customers ...

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

... * Assist in the management and upkeep of client networks * Document all work performed in ticketing system * Provide technical support at clients' sites * Implement technology industry-approved "best ...

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All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Rochester, MI

Ticketing Assistant information

See Rochester, MI salary details

$5

$17

$30

How much do ticketing assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for ticketing assistant in Rochester, MI is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.71 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are popular job titles related to Ticketing Assistant jobs in Rochester, MI?

For Ticketing Assistant jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Rochester, MI look for?

The top searched job categories for Ticketing Assistant jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Ticketing Assistant jobs?

Cities near Rochester, MI with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 60% Full Time, 26% Part Time, 11% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,436 per year, or $18 per hour.

IT Support Technician Co-op

PCS Company

Fraser, MI • On-site

$19.25 - $26.50/hr

Part-time

Posted 24 days ago

Job description

Position Summary
The IT Support Technician Co-op will provide front-line help desk support to users while gaining hands-on experience in troubleshooting hardware, software, and network-related issues. This role offers the opportunity to develop technical, problem-solving, and customer service skills through real-world IT support activities under the guidance of experienced IT professionals.
Principle Responsibilities
  • Receive and prioritize trouble tickets, calls and emails from users. Create and manage trouble tickets ensuring all issues are tracked and resolved.
  • Troubleshoot and resolve basic technical problems including login issues, printer problems, and standard application support.
  • Escalate unresolved or complex issues to appropriate IT personnel.
  • Provide end-user guidance on proper use of systems, applications, and equipment.
  • Document all incidents, requests, and resolutions accurately in the ticketing system.
  • Maintain clear communication with users regarding issue status and resolution timelines.
  • Ensure tickets are updated, categorized, and closed in accordance with IT standards.
  • Assist with basic PC setup, peripheral installation, and equipment swaps as needed.
  • Keep management informed of recurring issues, trends, or significant user-impacting problems.
  • Participate in team meetings and training as required.
  • Cross training as required by management.
  • Perform other duties as assigned.

Skills Required
  • Strong interpersonal, oral and written communication skills.
  • Strong organizational skills and attention to detail.
  • Basic knowledge of PC hardware, Microsoft Office applications, and Microsoft Windows operating systems.
  • Ability to follow documented procedures and troubleshoot using knowledge base resources.
  • Integrity with ability to keep information confidential.

Education
  • Currently pursuing a degree or certificate in Information Technology preferred.
  • Associate degree in Information Technology preferred.
  • A+ certification preferred.
  • Ongoing learning to stay current with technology required.

Duration and Schedule
  • The work schedule is 29 hours per week. Additional hours, including overtime when applicable, may be available based on workload and operational needs.
  • This is a temporary co-op position. The duration of the assignment is currently undetermined and will be based on business needs and program requirements.

Work Experience
  • 1-2 years of technical support or customer service experience preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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