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Ticketing Assistant Jobs in Rochester, MI (NOW HIRING)

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

... * Assist in the management and upkeep of client networks * Document all work performed in ticketing system * Provide technical support at clients' sites * Implement technology industry-approved "best ...

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

... * Assist in the management and upkeep of client networks * Document all work performed in ticketing system * Provide technical support at clients' sites * Implement technology industry-approved "best ...

Grid4 Communications

Managed Services Technician II

Troy, MI · On-site

$46K - $71K/yr

... * Assist in the management and upkeep of client networks * Document all work performed in ticketing system * Provide technical support at clients' sites * Implement technology industry-approved "best ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

They will also employ and manage additional systems to assist with the deployment of software and ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

They will also employ and manage additional systems to assist with the deployment of software and ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...

JCPenney

Cashier - Twelve Oaks Mall

Novi, MI · On-site

$11 - $15/hr

Actively and enthusiastic engages customer while working to resolve problems and assist with credit ... Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ...

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All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Rochester, MI

Ticketing Assistant information

See Rochester, MI salary details

$5

$17

$30

How much do ticketing assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ticketing assistant in Rochester, MI is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.71 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are popular job titles related to Ticketing Assistant jobs in Rochester, MI?

For Ticketing Assistant jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Rochester, MI look for?

The top searched job categories for Ticketing Assistant jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Ticketing Assistant jobs?

Cities near Rochester, MI with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,436 per year, or $18 per hour.

Helpdesk Technician (Bilingual Spanish)

Stefanini

Southfield, MI • On-site

$18.25 - $24.75/hr

Full-time

Re-posted 20 days ago

Job description

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.


Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.


We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.


We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

Stefanini has a Bilingual (Spanish/English) Helpdesk Technician position in Southfield, MI. This is a long term opportunity and the Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The individual will field customer calls and web submits, troubleshoot, document and resolve IT related issues for corporate and manufacturing end users. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

PRIMARY RESPONSIBILITIES:

Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system

Troubleshoot hardware, software and network related issues

Provide restorative or maintenance actions to resolve end-user issues

Assist with defining and documenting knowledge base articles

Assist with special project work as needed

Will escalate problems to the next level of support when required

Consistently meet or exceed requirement performance criteria

Qualifications


  • Excellent customer service skills - Bilingual (Spanish/English)
  • Experience troubleshooting and resolving PC hardware and software issues (including Microsoft Office) and various hardware platforms including Dell, HP and IBM.
  • Attendance and schedule adherence is a requirement of this position.
  • Ability to work a full time (40 hour) shift within the standard hours of operation.
  • Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
  • Excellent customer service skills
  • Excellent documentation skills
  • Previous experience in a customer service and/or IT support environment


PREFERRED QUALIFICATIONS

- Previous help desk experience.

Additional Information



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