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Ticketing Assistant Jobs in Rochester, MI (NOW HIRING)

PRIORITY WASTE RESOURCES LLC

... . * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and resolutions thoroughly in the ticketing system. * Escalate issues beyond Tier 1 scope to senior ...

Blake's Orchard and Cider Mill

Haunt Manager

Armada, MI · On-site

... Assistant Haunt Managers and two Haunt Leads to bring it to life, night after night, reporting to ... ticketing: partner with Marketing on promotional dates and timelines, and manage ticketing and ...

Blakes Payroll Group LLC

Haunt Manager

Armada, MI · On-site

... Assistant Haunt Managers and two Haunt Leads to bring it to life, night after night, reporting to ... ticketing: partner with Marketing on promotional dates and timelines, and manage ticketing and ...

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All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Rochester, MI

Ticketing Assistant information

See Rochester, MI salary details

$5

$17

$30

How much do ticketing assistant jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for ticketing assistant in Rochester, MI is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are popular job titles related to Ticketing Assistant jobs in Rochester, MI?

For Ticketing Assistant jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Rochester, MI look for?

The top searched job categories for Ticketing Assistant jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Ticketing Assistant jobs?

Cities near Rochester, MI with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 60% Full Time, 26% Part Time, 11% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,436 per year, or $18 per hour.

Security Operations Center (SOC) Tier 1 Analyst (Second Shift)

ComResource

Farmington Hills, MI • On-site

Other

Posted 16 days ago

Job description

ComResource is looking for a Security Operations Center (SOC) Tier 1 Analyst (Second Shift).

Responsibilities:

  • Monitor security incidents for endpoints, network, and cloud domains generated by the SIEM tool and ticketing system.
  • Perform initial triage and investigation of incidents assigned through the ticketing system, following established playbooks for specific incident types.
  • Respond to, mitigate, and eradicate security threats with guidance from Tier 2 / Tier 3 analysts and SOC leadership.
  • Escalate security incidents according to defined escalation policies for further investigation and response.
  • Provide consistent and quality documentation of actions taken to triage and investigate incidents.
  • Assist senior staff in the development of documentation and knowledge management articles for the SOC.
  • Handle sensitive information in accordance with information protection policies.
  • Collaborate with engineering and operations teams to troubleshoot, respond to, and improve detection capabilities.

Essentials:

  • Experience in security operations, monitoring, or incident response.
  • Familiarity with SIEM tools and security ticketing systems.
  • Ability to follow established playbooks and escalation procedures.
  • Strong documentation skills.
  • Ability to work in a 24/7/365 operational environment.

Req ID: AM132580729