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Ticketing Assistant Jobs in Rochester, MI (NOW HIRING)

Blake's Orchard and Cider Mill

Haunt Manager

Armada, MI · On-site

... Assistant Haunt Managers and two Haunt Leads to bring it to life, night after night, reporting to ... ticketing: partner with Marketing on promotional dates and timelines, and manage ticketing and ...

Blakes Payroll Group LLC

Haunt Manager

Armada, MI

... Assistant Haunt Managers and two Haunt Leads to bring it to life, night after night, reporting to ... ticketing: partner with Marketing on promotional dates and timelines, and manage ticketing and ...

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Ticketing Assistant information

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How much do ticketing assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ticketing assistant in Rochester, MI is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.71 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are popular job titles related to Ticketing Assistant jobs in Rochester, MI?

For Ticketing Assistant jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Rochester, MI look for?

The top searched job categories for Ticketing Assistant jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Ticketing Assistant jobs?

Cities near Rochester, MI with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,436 per year, or $18 per hour.

Haunt Manager

Blake's Orchard & Cider Mill Seasonal Employment

Armada, MI • On-site

Other

Re-posted 5 days ago

Job description

Description:

Position Overview

Blake Farms is hiring a Haunt Manager to lead creative direction, season planning, and on-the-ground execution for our four fall haunted attractions: Zombie Paintball, Haunted Barn, Haunted Hayride, and Spookyland. This is a hands-on management role with real creative ownership — you will set the vision for each season and work alongside two Assistant Haunt Managers and two Haunt Leads to bring it to life, night after night, reporting to the Agritainment Manager.


Blake’s haunt is not just a Halloween event — it is a tradition guests build their fall around, and this role shapes how that comes through from the moment guests arrive to the moment they leave.


Responsibilities and Duties

•  Lead creative direction: set the season's theme, story, and tone across all four attractions, deciding what is retired, refreshed, or built new each year

•  Run brainstorm sessions with the Assistant Managers and Leads for new scares, set pieces, and attraction refreshes, and approve final scripts and scare sequences before they go live

•  Own the season planning calendar: build dates, casting timeline, rehearsals, opening night, and teardown

•  Manage budget and vendors: work with the Agritainment Manager on budgeting for builds, costumes, contract labor, and special effects; negotiate and manage vendor and contractor relationships

•  Achieve season KPIs: deliver on attendance, guest satisfaction, operational efficiency, and other targets set by the Agritainment Manager 

•  Report to leadership: keep the Agritainment Manager informed on budget, staffing, and major decisions, and compile a season recap for next year

•  Keep the department organized: maintain a centralized season folder, an inventory log for props, costumes, and equipment, and standard operating procedures for each attraction

•  Coordinate marketing and ticketing: partner with Marketing on promotional dates and timelines, and manage ticketing and retail/POS systems (such as TicketSpice)

•  Maintain the grounds and equipment: walk the haunt regularly to catch repair issues, submit and track maintenance work orders, and keep props, lighting, fog, and sound equipment in working order

• Own and enforce all guest and employee safety standards, including training, documentation, incident response procedures, and compliance with applicable regulations.

•  Standardize opening and closing procedures: create formal, documented SOPs for each attraction’s open and close, train all staff on them, and audit regularly to confirm they’re being followed. 

•  Own the guest experience: make sure every touch point, from arrival to exit, reflects the haunt's identity and delivers on what guests expect

•  Lead the team: hire, onboard, and coach both Assistant Haunt Managers and Haunt Leads, and set the tone for the department


Why This Role Matters

This role turns four separate attractions into one cohesive Blake Farms haunt experience that guests build into their fall tradition. You will set the creative vision, keep the season organized and on budget, and build the team that brings it to life every night. Creative ideas and hands-on execution are both expected — this role rewards big-picture thinking and the follow-through to make it real.

Requirements:

Education, Skills & Knowledge

•  3+ years in haunted attractions, theatrical production, or live event leadership 

•  Proven experience managing managers/leads, not just frontline staff

•  Strong creative/storytelling background paired with hands-on budget and operations experience

•  Comfortable handling safety and emergency situations with a clear, level head

•  Experience with vendor negotiation and seasonal budget management

•  Familiarity with ticketing and retail/point-of-sale systems (such as TicketSpice)

•  Strong organizational skills; able to keep a multi-attraction, multi-team operation running smoothly


Working Conditions 

•  Summer: planning, budgeting, creative concept development, hiring

•  Pre-season (July–Aug): build oversight, casting, rehearsal sign-off

•  In-season (Sept–Oct): on-site every weekend night shift, 5:00 PM through close, with occasional weekday coverage as needed; fall hours average 32-40 hours per week

•  Post-season: teardown oversight, debrief, budget reconciliation

•  Work environment is outdoors and across haunted attraction structures in varying fall weather conditions, including fog, low light, and loud sound effects for extended periods

•  Able to walk extensive outdoor attraction grounds, including uneven terrain, in the dark, and lift up to 25 lbs occasionally (materials, signage, props)