... ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
... ticketing systems, order management, etc.) Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered ...
Ability to troubleshoot ticketing or access issues while maintaining company policies Additional Information Work Environment & Physical Demands * Ability to be on your feet, kneel and bend for ...
Ability to troubleshoot ticketing or access issues while maintaining company policies Additional Information Work Environment & Physical Demands * Ability to be on your feet, kneel and bend for ...
Research, troubleshoot, and resolve guest ticketing issues promptly and professionally, minimizing disruptions and maintaining high guest satisfaction * Assist with fulfillment of group, tour ...
Research, troubleshoot, and resolve guest ticketing issues promptly and professionally, minimizing disruptions and maintaining high guest satisfaction * Assist with fulfillment of group, tour ...
IT Support Technician
$31.25 - $36.06/hr
For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent ... Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in ...
Quick apply
IT Support Technician
$31.25 - $36.06/hr
For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent ... Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in ...
IT Support Technician
Denver, CO · On-site
$31.25 - $36.06/hr
For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent ... Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in ...
IT Support Technician
Denver, CO · On-site
$31.25 - $36.06/hr
For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent ... Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in ...
Data Engineer IV - & GC
Denver, CO · On-site
$117K - $141K/yr
... ticketing systems) by building ingestion pipelines from raw source to query-ready format ... Work with data scientists and agent developers to understand data requirements and deliver datasets ...
Data Engineer IV - & GC
Denver, CO · On-site
$117K - $141K/yr
... ticketing systems) by building ingestion pipelines from raw source to query-ready format ... Work with data scientists and agent developers to understand data requirements and deliver datasets ...
Data Engineer and Kafka Administrator and Platform Engineer/AI /AWS (Face 2 Face Interview)
Denver, CO · On-site
$117K - $141K/yr
... data, ticketing systems) by building ingestion pipelines from raw source to query-ready format ... Work with data scientists and agent developers to understand data requirements and deliver datasets ...
Data Engineer and Kafka Administrator and Platform Engineer/AI /AWS (Face 2 Face Interview)
Denver, CO · On-site
$117K - $141K/yr
... data, ticketing systems) by building ingestion pipelines from raw source to query-ready format ... Work with data scientists and agent developers to understand data requirements and deliver datasets ...
Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Agent roles in the Denver area to service primarily the JUNKYARD as well as various events and ...
Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Agent roles in the Denver area to service primarily the JUNKYARD as well as various events and ...
Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Agent roles in the Denver area to service primarily the JUNKYARD as well as various events and ...
Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Agent roles in the Denver area to service primarily the JUNKYARD as well as various events and ...
AI Solutions Architect opening in Denver, CO (Onsite)
Denver, CO · On-site
$64.75 - $85.50/hr
... ticketing). * Design shared decisioning and GenAI services (NBO/NBA, agent assistance, RAG, rules engines) so all channels reuse the same logic and deliver consistent offers, actions, and responses
AI Solutions Architect opening in Denver, CO (Onsite)
Denver, CO · On-site
$64.75 - $85.50/hr
... ticketing). * Design shared decisioning and GenAI services (NBO/NBA, agent assistance, RAG, rules engines) so all channels reuse the same logic and deliver consistent offers, actions, and responses
IT Operations Engineer
Denver, CO · On-site
$100 - $125/hr
Administer and improve our ticketing and collaboration platforms so requests are routed, tracked, and measured rather than lost in DMs * Regularly bridge the gap between IT and Engineering, Security ...
IT Operations Engineer
Denver, CO · On-site
$100 - $125/hr
Administer and improve our ticketing and collaboration platforms so requests are routed, tracked, and measured rather than lost in DMs * Regularly bridge the gap between IT and Engineering, Security ...
Data Engineer IV
Greenwood Village, CO · On-site
$65 - $75/hr
... ticketing systems. * Implement monitoring and alerting to ensure pipeline reliability and ... Partner with data scientists and agent developers to deliver datasets for anomaly detection and AI ...
Data Engineer IV
Greenwood Village, CO · On-site
$65 - $75/hr
... ticketing systems. * Implement monitoring and alerting to ensure pipeline reliability and ... Partner with data scientists and agent developers to deliver datasets for anomaly detection and AI ...
... email ticketing system with expert product knowledge and passion. The ideal candidate has a ... Uphold agent performance standards in Gladly accordingly YOUR SKILLS AND EXPERIENCE * High School ...
... email ticketing system with expert product knowledge and passion. The ideal candidate has a ... Uphold agent performance standards in Gladly accordingly YOUR SKILLS AND EXPERIENCE * High School ...
... email ticketing system with expert product knowledge and passion. The ideal candidate has a ... Uphold agent performance standards in Gladly accordingly YOUR SKILLS AND EXPERIENCE * High School ...
... email ticketing system with expert product knowledge and passion. The ideal candidate has a ... Uphold agent performance standards in Gladly accordingly YOUR SKILLS AND EXPERIENCE * High School ...
AI Solutions Architect
Greenwood Village, CO · On-site
$62.25 - $82/hr
... ticketing). * Design shared decisioning and GenAI services (NBO/NBA, agent assistance, RAG, rules engines) so all channels reuse the same logic and deliver consistent offers, actions, and responses.
AI Solutions Architect
Greenwood Village, CO · On-site
$62.25 - $82/hr
... ticketing). * Design shared decisioning and GenAI services (NBO/NBA, agent assistance, RAG, rules engines) so all channels reuse the same logic and deliver consistent offers, actions, and responses.
Ticketing Agent information
See Colorado salary details
$11.63 - $12.52
0% of jobs
$12.52 - $13.42
0% of jobs
$13.42 - $14.32
0% of jobs
$14.32 - $15.21
21% of jobs
$15.32 is the 25th percentile. Wages below this are outliers.
$15.21 - $16.11
34% of jobs
$16.11 - $17
15% of jobs
$17.90 is the 75th percentile. Wages above this are outliers.
$17 - $17.90
5% of jobs
$17.90 - $18.80
10% of jobs
$18.80 - $19.69
4% of jobs
$19.69 - $20.59
5% of jobs
$20.59 - $21.49
5% of jobs
$11
$16
$21
How much do ticketing agent jobs pay per hour?
As of Sep 8, 2026, the average hourly pay for ticketing agent in Colorado is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.22 per hour, depending on experience, location, and employer.
What is a ticketing agent?
The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.
What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?
To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.
What are some common challenges faced by ticketing agents during peak travel seasons?
During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.
What is the difference between Ticketing Agent vs Customer Service Representative?
| Aspect | Ticketing Agent | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma; some roles may require certification in ticketing systems | High school diploma; customer service training often preferred |
| Work Environment | Airports, train stations, event venues, travel agencies | Call centers, retail stores, corporate offices |
| Employer & Industry Usage | Airlines, transportation, entertainment | Retail, telecommunications, hospitality |
| Common Search & Comparison | Ticketing Agent vs Customer Service Representative |
While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.
What does a ticketing agent do?
A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
More about Ticketing Agent jobs
What are popular job titles related to Ticketing Agent jobs in Colorado?
For Ticketing Agent jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Ticketing Agent jobs in Colorado look for?
The top searched job categories for Ticketing Agent jobs in Colorado are:
- Live In Geek Squad Double Agent
- Day Shift International Reservations Agent
- Flexible American Airlines Reservation Agent
- Remote Customer Service Travel Agent
- Flex Schedule Live Chat Support
- Psp
- Summer United Airlines Ticket Agent
- Freelance Airbnb Live Chat Support
- Remote Geek Squad Double Agent
- Evening Disney Reservation Sales Agent
What cities in Colorado are hiring for Ticketing Agent jobs?
Cities in Colorado with the most Ticketing Agent job openings:
What are popular job titles related to Ticketing Agent jobs in CO?
For Ticketing Agent jobs in CO, the most frequently searched job titles are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 26 days ago
Amazon rating
7.4
Based on 7,157 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
Job description
Application deadline: Sep 10, 2026
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect!
The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist & Partner (ASP) org, which works backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
A critical dimension of this role is Customer Data Readiness - assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect deployments. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Key job responsibilities
- Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness. Translate findings into actionable implementation plans.
- Customer Data Readiness: Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
- Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
- A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support agents), enabling multi-agent workflows that span organizational boundaries.
- Integration Development: Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems (CRMs, ERPs, databases, knowledge bases).
- Cloud Data Access: Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation (RAG).
- Agentic IDE Proficiency: Leverage agentic development environments such as Kiro (and similar AI-assisted IDEs) to accelerate development workflows, including spec-driven development, agent hooks, MCP server configuration, and AI-assisted code generation.
- Pre-Production Validation: Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
- Field Enablement: Share learnings, delivering technical deep-dives, and mentoring other SAs on agentic AI implementation patterns.
A day in the life
- Conducting data readiness assessments, identifying gaps in knowledge base coverage, and recommending data preparation steps before AI agent configuration
- Designing prompt strategies and evaluating model performance across different foundation models
- Building Lambda functions and API integrations that serve as tools for AI agents
- Configuring MCP servers to expose customer APIs, databases, and tools in a standardized format for agent consumption
- Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customer's enterprise
- Configuring knowledge bases and data connectors for RAG-powered agent responses
- Running evaluation frameworks to measure AI agent accuracy, latency, and customer satisfaction
- Conducting architecture reviews and providing prescriptive guidance for production readiness
- Documenting implementation patterns and contributing to the team's knowledge base
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
PREFERRED QUALIFICATIONS
- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of database design and implementation or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)
- Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
USA, CO, Denver - 153,600.00 - 207,800.00 USD annually
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect!
The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist & Partner (ASP) org, which works backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
A critical dimension of this role is Customer Data Readiness - assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect deployments. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Key job responsibilities
- Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness. Translate findings into actionable implementation plans.
- Customer Data Readiness: Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
- Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
- A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support agents), enabling multi-agent workflows that span organizational boundaries.
- Integration Development: Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems (CRMs, ERPs, databases, knowledge bases).
- Cloud Data Access: Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation (RAG).
- Agentic IDE Proficiency: Leverage agentic development environments such as Kiro (and similar AI-assisted IDEs) to accelerate development workflows, including spec-driven development, agent hooks, MCP server configuration, and AI-assisted code generation.
- Pre-Production Validation: Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
- Field Enablement: Share learnings, delivering technical deep-dives, and mentoring other SAs on agentic AI implementation patterns.
A day in the life
- Conducting data readiness assessments, identifying gaps in knowledge base coverage, and recommending data preparation steps before AI agent configuration
- Designing prompt strategies and evaluating model performance across different foundation models
- Building Lambda functions and API integrations that serve as tools for AI agents
- Configuring MCP servers to expose customer APIs, databases, and tools in a standardized format for agent consumption
- Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customer's enterprise
- Configuring knowledge bases and data connectors for RAG-powered agent responses
- Running evaluation frameworks to measure AI agent accuracy, latency, and customer satisfaction
- Conducting architecture reviews and providing prescriptive guidance for production readiness
- Documenting implementation patterns and contributing to the team's knowledge base
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
PREFERRED QUALIFICATIONS
- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of database design and implementation or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)
- Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually
USA, CO, Denver - 153,600.00 - 207,800.00 USD annually
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US