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Ticketing Agent Jobs in Colorado (NOW HIRING)

Unifi

VIVA Airport Passenger Agent (Bilingual) - DEN

Denver, CO · On-site

$15.50 - $19.50/hr

General information Job Title VIVA Airport Passenger Agent (Bilingual) - DEN Date Sunday, August 30 ... Responsible for providing customer service to passengers for all aspects of arrivals, ticketing ...

Worldwide Flight Services

$20.50/hr

Job Summary As a Passenger Service Agent, you will be responsible for providing a wide range of ... Knowledge of ticketing, reservations, and fare calculation systems * Experience handling lost and ...

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How much do ticketing agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ticketing agent in Colorado is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.22 per hour, depending on experience, location, and employer.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What does a ticketing agent do?

A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
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Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Colorado as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $35,205 per year, or $16.9 per hour.

Cog Railway - Ticket Agent (Seasonal)

The Broadmoor Hotel

Colorado Springs, CO • On-site

$15.50/hr

Temporary

Medical, Dental, Retirement

Posted 20 days ago

The Broadmoor rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Title: Cog Railway - Ticket Agent (Seasonal)
Job Pay Rate: $15.50/Hr.
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Cog Railway team, this role will assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online or a combination of these. Answer customers' questions, make travel suggestions and book tickets.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
  • Sell tickets, handle cash and credit cards.
  • Utilize RocketRez reservation and ticketing system.
  • Responsible for making proper reservations for the Cog Railway.
  • Responsible for cleanliness of work area.
  • Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
  • Must be able to communicate politely and effectively in person, by phone, and over email.
  • Direct customers to boarding areas on depot platform.
  • Assist with ticket scanning as customers board trains.
  • Knowledgeable about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
  • Willingness to work in a fast-paced, team-oriented environment
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
  • Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
  • Basic computer and typing skills. Cash handling a plus.
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Strong interpersonal communication skills.
  • High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience.
  • Work schedule is non-standard. Weekends and holidays required, some night and early morning work may be required. Workload is seasonable with peak work coming in the summer between Memorial Day and Labor Day.
  • Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times. Employee may work near diesel engines and train horns.
  • Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*Reasonable accommodations will be made for individuals with disabilities*
Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
  • Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
  • Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

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