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Ticket Sales Assistant Jobs in Indiana (NOW HIRING)

AEG

Ticket Sales Intern

Indianapolis, IN · On-site

$14.25 - $19.25/hr

The Indy Fuel is looking for energetic and motivated local college students for our Ticket Sales ... Research leads and local businesses, handle data entry, create sales materials, assist with events ...

The Children's Museum

Box Office Sales Asst

Indianapolis, IN · On-site

$14.50 - $20/hr

The part-time Box Office Sales Assistant provides high quality customer service for the Children ... Delivers exceptional service when assisting customers with ticket purchases, membership assistance ...

AEG

Junior Account Executive

South Bend, IN · On-site

$1.2K/mo

This position will work closely with the Assistant General Manager of Ticket Sales and assist with the day-to-day operations of the ticket office. Responsibilities include but are not limited to:

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Ticket Sales Assistant information

What is a ticket sales assistant?

Ticket Sales Assistants are customer service professionals who sell tickets for events, transportation, or attractions. They assist customers with purchasing tickets, provide information about schedules and prices, handle payments, and may resolve issues or answer questions about the event or service. Ticket Sales Assistants often work at box offices, kiosks, or over the phone and online. Their role is essential for ensuring a smooth ticketing process and a positive customer experience.

What skills and qualifications are needed to thrive as a ticket sales assistant?

To thrive as a Ticket Sales Assistant, you need strong customer service skills, attention to detail, and basic numeracy, typically supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale terminals, and cash handling procedures is usually required. Excellent communication, patience, and problem-solving abilities help you deliver a positive experience for customers. These skills ensure accurate transactions, efficient service, and high customer satisfaction in fast-paced environments.

What are common challenges faced by ticket sales assistants and how can they be managed?

Ticket Sales Assistants often encounter high-pressure situations, especially during peak event times or when handling last-minute customer requests. Managing long queues, navigating ticketing software efficiently, and resolving customer concerns quickly are frequent challenges. To succeed, it’s important to remain patient, communicate clearly, and stay organized under pressure. Most teams provide training and ongoing support to help new hires adapt, and working closely with supervisors and colleagues fosters a collaborative problem-solving environment.

What is the difference between Ticket Sales Assistant vs Box Office Assistant?

AspectTicket Sales AssistantBox Office Assistant
CredentialsCustomer service skills, basic sales knowledgeCustomer service skills, basic sales knowledge
Work EnvironmentEvent venues, ticket countersEvent venues, ticket counters
Industry UsageCommon in entertainment, sports, theatersCommon in entertainment, sports, theaters
Search & ComparisonOften compared for entry-level ticket rolesSimilar roles, slightly more administrative

The main difference between a Ticket Sales Assistant and a Box Office Assistant lies in their specific responsibilities. Ticket Sales Assistants primarily focus on selling tickets and assisting customers at various venues, while Box Office Assistants often handle ticketing operations, cash handling, and administrative tasks at the box office. Both roles require customer service skills and are common in entertainment and sports industries, but the Box Office Assistant may have additional administrative duties.

What are the most commonly searched types of Ticket Sales jobs in Indiana?

The most popular types of Ticket Sales jobs in Indiana are:

What are popular job titles related to Ticket Sales Assistant jobs in Indiana?

For Ticket Sales Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticket Sales Assistant jobs in Indiana look for?

The top searched job categories for Ticket Sales Assistant jobs in Indiana are:

What cities in Indiana are hiring for Ticket Sales Assistant jobs?

Cities in Indiana with the most Ticket Sales Assistant job openings:

Ticket Sales Assistant jobs near you
Infographic showing various Ticket Sales Assistant job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Ticket Sales Account Executive

Fort Wayne, IN • On-site

Fort Wayne Football Club
See more jobs at Fort Wayne Football Clubexternal

Full-time

Posted 15 days ago

Job description

Job Type
Full-time
Description
Position Summary
Fort Wayne FC is seeking a driven, energetic, and results-oriented Ticket Sales Account Executive to join our sales team. This position is responsible for generating new ticket revenue through the sale of season tickets, ticket packages, single-game tickets, and other ticket products.
The ideal candidate is a motivated self-starter who thrives in a competitive, team-oriented environment and is passionate about building relationships and delivering an exceptional customer experience. This individual will be expected to actively prospect for new business, manage a pipeline of potential customers, conduct sales appointments, and consistently achieve individual and team revenue goals.
The Ticket Sales Account Executive will work under the direction of the Chief Revenue Officer and collaborate closely with other members of the club's sales, marketing, partnerships, and game-day teams.
Essential Responsibilities
  • Sell a full range of Fort Wayne FC ticket products, including season tickets, ticket packages, single-game tickets, group tickets, and premium seating opportunities.
  • Generate new business through outbound calling, email, referrals, networking, prospecting, cold outreach, and club-provided leads.
  • Manage a sales pipeline from initial prospecting through the closing of the sale.
  • Conduct in-stadium and off-site sales appointments with prospective customers and groups.
  • Build and maintain strong relationships with prospects and customers through consistent communication and follow-up.
  • Utilize the club's CRM to accurately document prospecting activity, sales conversations, appointments, follow-ups, and account information.
  • Utilize the club's ticketing platform to identify available seating locations, present seating options, and complete ticket transactions.
  • Meet or exceed established individual sales goals, revenue targets, and activity expectations.
  • Maintain consistent daily and weekly sales activity, including outbound calls, emails, appointments, and follow-ups.
  • Assist with the retention and servicing of existing season ticket members and other assigned accounts.
  • Serve as a professional point of contact for ticket-related inquiries received by phone, email, social media, and other inbound channels.
  • Participate in weekly sales meetings, training sessions, and professional development opportunities.
  • Collaborate with club and USL staff to promote ticket sales initiatives, special events, and match-day experiences.
  • Assist with game-day ticket operations and provide exceptional service to fans and customers.
  • Assist with administrative ticketing functions and other sales-related responsibilities as needed.
  • Support club promotions, community initiatives, special events, and other revenue-generating activities.
  • Complete special projects and other duties as assigned by the Chief Revenue Officer.
  • Maintain a professional image and represent Fort Wayne FC positively in the community.
  • Work non-traditional hours, including evenings, weekends, holidays, and match days, as required.

Requirements
Knowledge, Skills and Abilities
  • Strong verbal, written, interpersonal, and presentation skills.
  • Strong sales, prospecting, relationship-building, and customer service skills.
  • Ability to confidently communicate ticket products, overcome objections, and close sales.
  • Ability to generate new business through cold calling, networking, referrals, and other prospecting methods.
  • Ability to manage a sales pipeline and consistently meet or exceed revenue and activity goals.
  • Strong organizational and time-management skills with attention to detail.
  • Ability to build and maintain relationships with customers, businesses, community organizations, and key decision-makers.
  • Ability to effectively use CRM, ticketing, and other sales technology platforms.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Self-motivated, competitive, positive, and team-oriented.
  • Ability to work independently and effectively in a fast-paced, professional sports environment.
  • Ability to work evenings, weekends, holidays, match days, and other non-traditional hours as required.

Experience and Training
  • Bachelor's degree in business, marketing, sports management, communications, or a related field preferred; equivalent combination of education and relevant experience may be considered.
  • 1-2 years of experience in ticket sales, sales, customer service, hospitality, professional sports, collegiate athletics, or a related field preferred.
  • Previous experience working with a CRM, ticketing system, or sales technology platform preferred.
  • Experience in a goal-oriented or performance-based sales environment preferred.
  • Experience working in professional sports, collegiate athletics, entertainment, or live events is a plus.
  • Demonstrated interest in building a career in professional sports and/or ticket sales.

Physical Demands and Work Environment
Physical Demands:
  • Must be able to stand and walk for extended periods during match days and events.
  • Frequent use of computers, phone, and other office technology for extended periods.
  • Occasional lifting or moving items up to 25 pounds (marketing materials, event signage, promotional items).
  • Ability to work both indoors in an office setting and outdoors in varying weather conditions during matches and community events.

Work Environment:
  • Typical office setting during regular business hours, with additional duties performed at stadiums, community events, and partner locations.
  • Fast-paced, team-oriented environment that requires adaptability, professionalism, and enthusiasm.
  • Must be available to work evenings, weekends, and holidays to support home matches, community engagements, and special events.
  • Interaction with fans, partners, and community members in high-energy environments where professionalism and customer service are key.

Fort Wayne FC reserves the right to modify, interpret, or apply this job description in any manner the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. While we thank all candidates for your interest in our company, only those selected for interviews will be contacted. Fort Wayne FC is an equal opportunity employer.

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