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Athletic Ticket Manager information

What does an athletic ticket manager do?

An Athletic Ticket Manager is responsible for overseeing all aspects of ticket sales and distribution for athletic events at a school, college, or professional sports organization. Their duties include managing ticket offices, supervising staff, coordinating with marketing teams, and ensuring a smooth ticket purchasing experience for fans. They also handle customer service issues, work with event organizers to set ticket prices, and implement systems to prevent ticket fraud. The role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment, especially during major sporting events.

What are the key skills and qualifications needed to thrive as an athletic ticket manager, and why are they important?

To thrive as an Athletic Ticket Manager, you need expertise in ticket sales, event management, and customer service, often backed by a degree in sports management or related fields. Familiarity with ticketing software systems (such as Paciolan or Ticketmaster), CRM databases, and financial reporting tools is essential. Strong organizational skills, attention to detail, and the ability to communicate effectively with both fans and stakeholders set top performers apart. These skills ensure smooth ticket operations, maximize revenue, and enhance the overall fan experience at sporting events.

How does an athletic ticket manager typically collaborate with other departments within an athletics organization?

An Athletic Ticket Manager frequently works closely with marketing, event operations, and finance teams to ensure ticket sales strategies align with broader organizational goals. They coordinate with marketing to promote events and special offers, communicate with operations for event logistics and seating arrangements, and provide regular sales reports to finance for revenue tracking. This role requires strong communication and teamwork skills, as successful ticketing often depends on seamless collaboration across multiple departments.

What is the difference between Athletic Ticket Manager vs Athletic Ticket Sales Associate?

AspectAthletic Ticket ManagerAthletic Ticket Sales Associate
ResponsibilitiesOversees ticket operations, manages staff, develops sales strategiesAssists customers with ticket purchases, processes sales, provides event information
Required CredentialsHigh school diploma or equivalent; experience in ticketing or sports industryHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice setting, stadiums, sports venuesTicket booths, customer service counters, stadiums
Industry UsageUsed by sports teams, universities, event venuesCommonly employed in ticket sales at sports events and venues

The Athletic Ticket Manager focuses on overseeing ticket operations and managing staff, while the Athletic Ticket Sales Associate primarily handles direct customer sales and service. Both roles are essential in sports and event venues, but they differ in scope and responsibilities.

What job categories do people searching Athletic Ticket Manager jobs in Indiana look for?

The top searched job categories for Athletic Ticket Manager jobs in Indiana are:

Athletic Ticket Manager jobs near you
Infographic showing various Athletic Ticket Manager job openings in Indiana as of September 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Assistant Athletic Director, Development

Indianapolis, IN • On-site

Butler University
501 - 1,000 employees
Learn more about Butler Universityexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Butler University rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

481st of 633 rated colleges and universities

Job description


Position Overview
The Assistant Athletic Director/Development position will serve as a gift officer on behalf of the Athletic Department. This position will develop and manage a portfolio consisting of mid-major donors, major gift donors, and prospects. The primary focus will be on identifying new prospects, cultivating current/prospective donors, soliciting major gifts, and stewarding existing/new donors. This position will manage the Athletics Endowment Program and assist with management of the Butler Way Society.
Responsibilities
Fundraising
  • Manage a portfolio of approximately 100 donors and prospects and work towards individual metric goals including visits, qualification/disqualifications, solicitations, and total dollars raised.
  • Identify, prioritize, cultivate and solicit current and new gift prospects primarily in, but not limited to, the $10,000-$250,000 range.
  • Partner with the Office of University Advancement to ensure compliance with all relevant University and University Advancement fundraising policies and procedures.
  • Manage Athletics Endowment Program with expectations of donor participation and endowment growth.
  • Assist Senior Associate Athletic Director/Development with all fundraising initiatives

Events
  • Attend and have a presence at Athletics Department and Bulldog Club fundraising events including, but not limited to, Butler Basketball Tip-Off Party, Butler Way Society events, Corporate Golf Outing, Butler Golf Classic, Hall of Fame events, and Athletic Director's Reception.
  • Collaborate with Director of Development and Advancement events team for planning and administration of Athletics Department and Bulldog Club fundraising event.

Priority Points
  • Bulldog Club lead for the Priority Points System
  • Maintain full knowledge and history of the points system and provide answers and suggestions to any inquiries from current/prospective donors and season ticket holders.
  • Work directly with Advancement Services on coordinating all priority point information and data.
  • Serve as lead for Advancement staff when they receive questions about priority points, serving as a resource for all front-line fundraisers so they have a working knowledge of the priority points system to better assist University donors/prospects.
  • Assist the Athletics Ticket Office in annual Select-A-Seat event

Hospitality
  • On gamedays, spend time in various hospitality areas (i.e. Wildman Room, Efroymson Family Gym, Tony's on 49th, Sellick Room, and Terrace Tent) effectively using this time to cultivate relationships with those donors/prospects in attendance.

Donor Relations
  • Cultivation and stewardship; attend away games and associated events (when applicable) to further relationships with assigned donors and prospects.
  • Full understanding of the university's alumni, donor, and prospective donor database with the ability look-up data on specific donors, run lists of gifts and data, as well as input contact reports.

Required Qualifications
  • Bachelor's degree
  • 3-5 years successful fundraising related (sales) experience
  • Knowledge and understanding of philanthropy and fundraising principles
  • Organizational skills; ability to multi-task/manage several projects simultaneously and meet deadlines
  • Demonstrated flexibility, creativity, strategic-thinking skills; willingness to take initiative and learn
  • Experience working in intercollegiate, higher education, or non-profit fundraising
  • Ability to communicate with donors and internal constituents both written and verbal
  • Positive attitude with strong interpersonal skills along with strong customer service skills
  • Proven ability to work autonomously, collaboratively and within a team structure
  • Ability to execute face-to-face solicitations in support of organization's mission
  • Travel related to donor visits and events as needed
  • Proficiency in software systems such as: MS Word, Office, Teams, Excel, PowerPoint, Outlook, and fundraising CRM systems

Preferred Qualifications
  • Master's degree preferred
  • Experience in an intercollegiate athletic department preferred

BU Benefits and Perks
Please check out Butler's Total Rewards website to learn more about our benefit offerings, which include:
Paid Time Off and Holidays:
  • 20 days of paid time off (vacation and PTO days) per Fiscal year
  • 8 Paid Holidays
  • In addition, a paid Winter Break between Christmas Eve and New Year's Day
  • Paid Parental Leave (after 1 year of full-time employment)

Health:
  • Comprehensive medical, dental, and vision plans including disability and life insurance programs

Retirement:
  • 10% employer contribution after 1 year of full-time employment

Tuition Assistance:
  • Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
  • Eligibility after 9 months of full-time employment
  • Employees & spouses- undergraduate/graduate degrees
  • Dependents (under age 26)- undergraduate degree
  • Covers tuition only
  • Tuition Exchange Program for Dependents at participating institutions

Butler Facilities Access, Discounts and Perks:
  • Access to Butler's on-site fitness facility and libraries for full-time staff and faculty
  • LinkedIn Learning Courses
  • Free premium subscription to the Calm App
  • Free subscription to the WSJ, The Economist, and NYT
  • Discount at the College Bookstore
  • Discount on select Athletic and Arts/Events Center Performances

About Us
Butler University is a private, nationally recognized comprehensive university encompassing seven colleges: Arts, Business, Communication, Education, Liberal Arts & Sciences, Pharmacy & Health Sciences and Founder's College. Approximately 4,500 undergraduate and 1,000 graduate and doctoral students are enrolled at Butler, representing 46 states and 24 countries.
Join us at the crossroads of tradition & transformation. A career at Butler University offers more than just a job-it's an opportunity to join a dedicated, innovative, and supportive community grounded in equity, academic excellence, and meaningful impact. Aligned with Boldly Butler, our strategic plan, faculty and staff play a vital role in delivering transformational learning experiences, enriching our campus and community, and ensuring a thriving Butler for generations to come.
Butler University is an equal opportunity employer. We welcome applications from all individuals, regardless of age, sex, race, religion, color, disability, protected veteran status, national origin, or any other legally protected category.

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