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Ticket Operations Jobs in Spring, TX (NOW HIRING)

HomeTown Services

Operations Manager

Magnolia, TX · On-site

The Operations Manager is responsible for running the day-to-day operations of a residential ... Average ticket value * Customer satisfaction scores * Collaborate with leadership to drive revenue ...

Allia Health Group

IT Operations Lead

Houston, TX · On-site

The IT Operations Lead will serve as the primary architect for the HaloITSM platform and lead the ... Leverage Halo's AI capabilities to automate Tier 1 support tasks, intelligent ticket triaging, and ...

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All JobsTicket Operations JobsTicket Operations Jobs in Spring, TX

Ticket Operations information

See Spring, TX salary details

$8

$21

$43

How much do ticket operations jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for ticket operations in Spring, TX is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Operations position, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the typical daily responsibilities of someone working in Ticket Operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What is a Ticket Operations job?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are popular job titles related to Ticket Operations jobs in Spring, TX? For Ticket Operations jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Ticket Operations jobs in Spring, TX look for? The top searched job categories for Ticket Operations jobs in Spring, TX are:
What cities near Spring, TX are hiring for Ticket Operations jobs? Cities near Spring, TX with the most Ticket Operations job openings:
Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in Spring, TX as of June 2026, with employment types broken down into 1% Locum Tenens, 2% Internship, 41% Full Time, 15% Part Time, 33% Contract, and 8% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $44,707 per year, or $21.5 per hour.

Operations Manager

HomeTown Services

Magnolia, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Summary:
The Operations Manager is responsible for running the day-to-day operations of a residential generator and electrical service branch and reports directly to the General Manager. This role owns execution across field service teams, dispatch, permitting, inventory, customer experience, and branch financial performance. The Operations Manager directly supervises generator and electrical install technicians, licensed electricians, and office/administrative staff, and is accountable for installation quality, code and permit compliance, efficiency, and profitability while maintaining high standards of safety and customer satisfaction.
Essential Functions & Responsibilities:
Operational Leadership
  • Manage day-to-day operations of residential generator service, maintenance, and installation teams
  • Ensure jobs are scheduled, staffed, and completed efficiently and profitably
  • Develop, implement, and improve operational processes and SOPs
  • Monitor workflow from call intake through job completion and invoicing
  • Oversee coordination of field crews, dispatch, and office staff so generator and electrical jobs flow smoothly from sale to install to inspection to close-out
  • Partner with the General Manager on branch planning, staffing levels, and resource allocation, and serve as the operational point of contact in the GM's absence

Quality Control & Installation Standards
  • Set and enforce installation quality standards for all generator and electrical work, including manufacturer specifications and company workmanship standards
  • Conduct or assign quality-control inspections on generator installs - fuel/gas connections, electrical hookups, transfer switches, mounting, clearances, and start-up and load testing
  • Verify each install is commissioned, load-tested, and documented, and that the customer is trained on operation before the job is closed
  • Drive punch-list and sign-off discipline so no install is invoiced until it passes QC and required inspections
  • Track callbacks, warranty claims, and rework to root cause and drive corrective action with the responsible technician or crew

Permits, Code & Regulatory Compliance
  • Ensure permits are pulled, scheduled, and closed for every generator and electrical job that requires them, with office staff tracking permit status through final inspection
  • Verify all work complies with the National Electrical Code (NEC), local and jurisdictional codes, and manufacturer and utility requirements
  • Coordinate inspections with authorities having jurisdiction and resolve failed inspections or correction notices promptly
  • Ensure work is performed by appropriately licensed and qualified personnel and that branch electrical and contractor licensing stays current
  • Keep permit, inspection, and compliance records organized and audit-ready, and enforce OSHA, electrical-safety, and lockout/tagout practices in the field and shop

Team Management & Development
  • Directly supervise, coach, and hold accountable generator and electrical install technicians, licensed electricians, dispatchers, and office/administrative staff
  • Manage office staff and daily administrative workflow - scheduling, dispatch, permitting coordination, customer communication, and job documentation
  • Ensure technicians and electricians maintain required licenses, certifications, and ongoing technical training
  • Partner with HR/leadership on hiring, onboarding, training, and performance management
  • Conduct regular team meetings, ride-alongs, and performance reviews
  • Promote a culture of safety, professionalism, and continuous improvement

Financial & Performance Management
  • Manage operational budgets, labor costs, overtime, and material expenses
  • Track and improve KPIs such as:
    • Job profitability
    • Revenue per technician
    • Callback rates
    • First-time fix rate
    • Average ticket value
    • Customer satisfaction scores
  • Collaborate with leadership to drive revenue growth and margin improvement

Customer Experience
  • Ensure exceptional customer service and timely resolution of escalated issues
  • Maintain high-quality workmanship and consistent service standards
  • Monitor reviews, feedback, and callbacks to identify improvement opportunities

Inventory, Fleet & Assets
  • Oversee inventory management, material purchasing, and vendor relationships
  • Ensure proper maintenance and utilization of vehicles, tools, and equipment
  • Enforce safety policies and regulatory compliance (OSHA, local codes, etc.)

Systems & Technology
  • Utilize field service management software (ServiceTitan)
  • Analyze data and reporting to identify trends and optimize performance
  • Drive adoption of systems, processes, and best practices across the team

Requirements:
  • 5+ years of experience in residential Generator, HVAC, Electrical, or Plumbing operations
  • 2+ years in a leadership or management role
  • Strong understanding of residential service operations and job costing
  • Proven ability to lead teams and improve operational performance
  • Excellent organizational, communication, and problem-solving skills

Benefits:
We invest in the whole you - your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot - an exclusive employee discount program. When you join us, you're not just getting a job - you're gaining a benefits package designed to support you at every stage of life.

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