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Ticket Operations Jobs in Irving, TX (NOW HIRING)

AEG

Manager of Group Ticket Sales

Arlington, TX · On-site

Collaborate with Ticket Operations to ensure accurate group order processing, seating fulfillment, inventory management, ticket distribution, and fan experience execution * * Develop group sales ...

AEG

Account Executive

Dallas, TX · On-site

Work cross-functionally with departments (Analytics, Ticket Operations, Marketing, Game Presentation, Events, Sales, Global Partnerships, PR, Stadium Guest Services) to seamlessly execute and grow ...

AEG

Inside Sales Representative

Dallas, TX · On-site

Collaborate with ticket operations, marketing, and partnerships departments to support organizational goals * Bachelor's degree preferred or equivalent work experience * Strong communication and ...

AEG

Sales & Service Assistant

Fort Worth, TX · On-site

This role will assist with ticket operations, client communications, and premium event experiences while helping ensure exceptional service. This position will be 100% on-site. Essential Job ...

AEG

Event Technology Support Technician

Fort Worth, TX · On-site

$20.50 - $28.25/hr

Support Food & Beverage operations by troubleshooting POS terminals, printers, payment devices, and related peripherals. * Assist Guest Services and Ticket Operations staff with technology-related ...

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Ticket Operations information

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How much do ticket operations jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticket operations in Irving, TX is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $26.54 per hour, depending on experience, location, and employer.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the most commonly searched types of Ticket Operations jobs in Irving, TX?

The most popular types of Ticket Operations jobs in Irving, TX are:

What are popular job titles related to Ticket Operations jobs in Irving, TX?

For Ticket Operations jobs in Irving, TX, the most frequently searched job titles are:

What job categories do people searching Ticket Operations jobs in Irving, TX look for?

The top searched job categories for Ticket Operations jobs in Irving, TX are:

What cities near Irving, TX are hiring for Ticket Operations jobs?

Cities near Irving, TX with the most Ticket Operations job openings:

Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in Irving, TX as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,242 per year, or $23.2 per hour.

Manager of Group Ticket Sales

AEG

Arlington, TX • On-site

Full-time

Re-posted yesterday

Job description

The Manager of Group Ticket Sales will develop and execute group sales strategies, generate new business through prospecting and relationship building, and maximize revenue opportunities across schools, youth sports, community organizations, and corporate partners. Additionally, this individual will be responsible for building, hiring, training, and leading a new Group Sales Department, establishing sales processes, developing talent, and creating a high-performance culture focused on growth, accountability, and exceptional fan engagement.
Primary Duties / Responsibilities:
  • Actively seek new clients through lead lists, cold calls, speaking engagements and networking events to meet or exceed individual revenue goal *
  • Develop group sales strategies across the organization for the transition into a Downtown Dallas venue *
  • Day-to-day management of group sales team members *
  • Serve as the department's primary resource for group sales strategy, best practices, training, and account development *
  • Monitor, manage and evaluate sales staff performance on an ongoing basis; set up and communicate clear sales revenue and training goals *
  • Develop and maintain group sales forecasts, pacing reports, pipeline analysis, and revenue projections *
  • Recruiting and hiring group sales team when needed
  • Manage all individual pipelines for Group Sales Team *
  • Collaborate with Ticket Operations to ensure accurate group order processing, seating fulfillment, inventory management, ticket distribution, and fan experience execution *
  • Develop group sales renewal strategies to maintain and grow existing group business *
  • Create and coordinate group leader events to strengthen relationships and drive new business *
  • Collaborate with Marketing to develop strong theme nights to maximize group ticket sales *
  • Oversee all group experiences and ensure they are executed effectively *
  • Other duties may be assigned

Game Day Duties/Responsibilities:
  • Oversee and manage all fan experiences
  • Providing customer service to clients, members and fans
  • Prolonged standing, walking, and extended work hours.
  • Must be available to attend all home games for Dallas Wings, as well as attend most community events. Games & events may take place on nights, weekends, and/or holidays.

Reporting Relationships:
This position reports to: Chief Ticketing Officer
Do Other Positions Report to This Position? No _X_ Yes
If so, what titles report to this position and how many of each?
  • AE, Group Sales

Job Requirements:
  • Formal Education: Bachelor's degree from a four-year college or university, and/or equivalent combination of education and experience
  • Relevant Work Experience:
    • 2+ years of sports sales experience and/or relevant experience required
    • Minimum of 3 years of professional experience in ticket sales, group sales, sports business, business development, account management, or a related field preferred.
    • 2+ years of experience generating group ticket revenue, managing group sales programs, or leading group sales initiatives preferred.
    • Salesforce experience preferred
  • Work Location & Hours: Work is performed in the community, office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.

Ideal Candidate Attributes/Competencies:
  • A passion for the growing sports in Dallas/Fort Worth Metroplex.
  • Ability to coach and develop sales professionals while maintaining personal sales production
  • A passion for working in group ticket sales, with a goal driven mentality.
  • A self-starter that is solution-oriented to help handle and resolve difficult situations in a calm and professional manner.
  • Ambitious and innovative; a creative thinker that uses unique approaches to develop a relationship with current and/or prospective members.
  • Ability to drive independent results, while simultaneously acting as a team player who thrives in a collaborative environment.
  • Eagerness to learn.
  • Results oriented mindset
  • Excellent Written & Verbal Communication required, including the ability to adjust communication style to audience style to ensure effective dialog.
  • Excellent organizational skills & attention to detail.
  • Excellent time management skills with proven ability to meet deadlines.
  • Ability to act with integrity, professionalism, and confidentiality
  • Ability to adapt in a fast paced, ever-changing environment
  • Ability to represent the organization as a brand ambassador.

Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at a time.
  • Prolonged periods of standing and walking
  • Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
  • Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.

*Indicates essential functions of job
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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