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Ticket Operations Jobs in Lubbock, TX (NOW HIRING)

Simpatico Systems

Tier 1 Helpdesk Engineer

Lubbock, TX · On-site

$18 - $25/hr

Incident and Problem Ticket Lifecycle Management * Procedural Documentation Creation and Currency * Participate in building a world class Operations Model What you have:Required: * Previous ...

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

... Ticket Lifecycle Management • Procedural Documentation Creation and Currency • Participate in building a world class Operations Model What you have: Required: 2+ years in similar IT field Clear ...

Simpatico Systems

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

... Ticket Lifecycle Management Procedural Documentation Creation and Currency Participate in building a world class Operations Model What you have: Required: 2+ years in similar IT field Clear and ...

Simpatico Systems, LLC

Tier 2 Help Desk

Lubbock, TX · On-site

$49K - $59K/yr

... Ticket Lifecycle Management · Procedural Documentation Creation and Currency · Participate in building a world class Operations Model What you have: Required : 2+ years in similar IT field Clear ...

Visual Edge IT

Customer Experience Agent

Lubbock, TX · On-site

$18 - $21/hr

Experience working within CRM, helpdesk, ERP, or ticket management systems in a customer support or service operations environment. * Knowledge of Microsoft Office applications, particularly Excel ...

IHOP 1463 Lubbock

General Manager

Lubbock, TX · On-site

$50K/yr

Adhering to the current SOP and operations plan, you will conduct ongoing coaching, administer the ... ticket times. Maintaining adequate levels of supplies, including food, paper, kitchen, safety ...

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Ticket Operations information

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How much do ticket operations jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticket operations in Lubbock, TX is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $23.75 per hour, depending on experience, location, and employer.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the most commonly searched types of Ticket Operations jobs in Lubbock, TX?

The most popular types of Ticket Operations jobs in Lubbock, TX are:

What are popular job titles related to Ticket Operations jobs in Lubbock, TX?

For Ticket Operations jobs in Lubbock, TX, the most frequently searched job titles are:

What job categories do people searching Ticket Operations jobs in Lubbock, TX look for?

The top searched job categories for Ticket Operations jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Ticket Operations jobs?

Cities near Lubbock, TX with the most Ticket Operations job openings:

Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in Lubbock, TX as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,142 per year, or $20.7 per hour.

Associate Director, Athletics Ticket Operations

Texas Tech University

Lubbock, TX • On-site

$4.0K/mo

Full-time

Posted 20 days ago

Key responsibilities

  • Manage game day operations for assigned athletic events, including post-game summaries, attendance tracking, and sales reporting.

  • Process daily deposits, reconciliations, and complimentary ticket reconciliations for the ticket operations unit.

  • Assist with the daily operations of the ticket office and support the achievement of revenue goals for each sport.

Texas Tech University rating

6.9

Company rating: 6.9 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

464th of 630 rated colleges and universities

Job description

Position Description
Plan and develop daily business functions for various departments within the athletic organization. Ensure the athletic organization maintains a favorable public and stakeholder perception while fulfilling the organization's strategic mission.
Major/Essential Functions
  • Manage game day operations for assigned Texas Tech athletic events, including post-game summaries, attendance tracking, and sales reporting.
  • Process daily deposits and reconciliations for the ticket operations unit, including complimentary ticket reconciliations.
  • Deliver exceptional customer service to all constituents through inbound/outbound calls, email communication, and day-of-game ticket sales.
  • Maintain and manage ticketing system databases, including Paciolan and Salesforce.
  • Supervise, train, and schedule part-time and student staff.
  • Assist with the daily operations of the ticket office.
  • Support the achievement of defined revenue goals for each sport as established by the Athletic Department.
  • Assist with the season ticket renewal process for all ticketed events.
  • Perform other duties as assigned by the Assistant AD of Ticket Operations and the Associate Athletic Director for Ticket Services.
  • Build and configure seasons, events, and individual games using Paciolan software.
  • Develop and maintain relationships with season ticket holders and donors.
  • Oversee/coordinate assignment and distribution of away game and postseason tickets in conjunction with the Red Raider Club and priority points system.
  • Prepare and submit work orders and purchase orders; complete P-Card reconciliations for Ticket Operations and Sales staff.
  • Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.

Preferred Qualifications
  • Three years of experience in collegiate athletics, professional sports, ticket operations, ticket sales, or a related field.
  • Experience using Paciolan ticketing software, including building seasons, events, price structures, and individual games.
  • Experience with Salesforce or another CRM platform and maintaining accurate customer and ticketing databases.
  • Experience supervising, training, scheduling, or providing direction to student, part-time, or game-day staff.
  • Working knowledge of season ticket renewals, complimentary ticket management, player/guest admissions, and postseason or away-game ticket allocation.
  • Demonstrated ability to build and maintain positive relationships with season ticket holders, donors, fans, coaches, staff, and other constituents.
  • Strong customer service, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office applications, particularly Excel, and the ability to analyze and communicate ticket sales, attendance, and revenue data.
  • Ability and willingness to work evenings, weekends, holidays, and athletic events as required.
  • Knowledge of NCAA and conference rules and regulations related to ticket operations and intercollegiate athletics.

Required Qualifications
Bachelor's degree in a related field plus three years related experience; OR a combination of related education and/or experience to equal seven years.
About the Department and/or College
Texas Tech Athletics has a commitment to serving and working with various populations and demonstrated alignment with the University's strategic priorities and values-based culture.
Safety Information
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

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About Texas Tech University

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Committed to teaching and the advancement of knowledge, Texas Tech University, a comprehensive public research university, provides the highest standards of excellence in higher education, fosters intellectual and personal development, and stimulates meaningful research and service to humankind.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Lubbock, TX, US

Year founded

1923

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