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Ticket Operations Jobs in Iowa (NOW HIRING)

Revel Staffing

IT Manager

Des Moines, IA

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems ... Implement or support AI-powered help desk and ticket-routing systems * Automate repetitive ...

BeyondReach LLC

NOC Lead

Cedar Rapids, IA · On-site

  • Medical

  • Retirement

  • PTO

As the NOC Lead, you will serve as the senior technical and operational anchor of the Network ... Track day-to-day incident management of issues through the trouble ticket system * Maintain ...

BeyondReach

NOC Lead

Cedar Rapids, IA · On-site

  • Medical

  • Retirement

  • PTO

As the NOC Lead, you will serve as the senior technical and operational anchor of the Network ... Track day-to-day incident management of issues through the trouble ticket system * Maintain ...

Either/Or Eatery & Patio

PM Line Cook

Des Moines, IA · On-site

$17 - $18.50/hr

  • Medical

  • PTO

Manage high-volume ticket flow during service while maintaining organization and attention to ... Closing & Operational Support: * Properly break down, clean, and restock station at the end of each ...

CONCRETE STRATEGIES

Field Engineer

Johnston, IA · On-site

Operations/Project Management Reports to: President/Chairman/Chief Operating Officer/VP Operations ... ticket tracking, project safety compliance, quality control compliance, production analysis ...

Kendall Howard

Field Service Engineer - Iowa

Council Bluffs, IA · On-site

$100K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Replace worn components and ensure equipment remains within operational specifications. * Document maintenance activities within the service ticket system. Equipment Commissioning * Commission newly ...

CONCRETE STRATEGIES

Field Engineer

Johnston, IA · On-site

Operations/Project Management Reports to: President/Chairman/Chief Operating Officer/VP Operations ... ticket tracking, project safety compliance, quality control compliance, production analysis ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Manage daily operations within ServiceDesk Plus. * Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Manage daily operations within ServiceDesk Plus. * Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to ...

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Showing results 41-60

All JobsTicket Operations JobsTicket Operations Jobs in Iowa

Ticket Operations information

See Iowa salary details

$9

$22

$46

How much do ticket operations jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for ticket operations in Iowa is $22.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the most commonly searched types of Ticket Operations jobs in Iowa?

The most popular types of Ticket Operations jobs in Iowa are:

What are popular job titles related to Ticket Operations jobs in Iowa?

For Ticket Operations jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Ticket Operations jobs in Iowa look for?

The top searched job categories for Ticket Operations jobs in Iowa are:

Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in Iowa as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,188 per year, or $22.7 per hour.

IT Service Desk Lead

Info Way Solutions

Des Moines, IA • On-site

Other

Posted 12 days ago

Job description

IT Service Desk Lead
Position Title IT Service Desk Lead
Location - Des Moines, IA
Experience - 8-10 Years
Team Size 20+ Service Desk Analysts and Senior AnalystsJob Summary
The IT Service Desk Lead is responsible for leading and managing a 24x7 global IT Service Desk operation supporting end users across multiple locations. The role is accountable for service delivery excellence, SLA compliance, team leadership, customer satisfaction, incident management, continuous service improvement, and operational governance. The Service Desk Lead acts as the primary escalation point for critical issues and drives operational efficiency through process optimization, automation, and knowledge management initiatives.Key Responsibilities
Service Delivery & Operations
  • Lead daily operations of the IT Service Desk supporting enterprise users globally.
  • Ensure adherence to contractual SLAs, KPIs, OLAs, and customer experience targets.
  • Manage incident, request, problem, and major incident processes in accordance with ITIL practices.
  • Act as the primary escalation point for critical and high-priority incidents.
  • Ensure timely resolution and customer communication for service-impacting issues.
  • Monitor queue health, workload distribution, and workforce utilization.
Team Leadership
  • Manage a team of approximately 20 Service Desk professionals.
  • Conduct regular team huddles, coaching sessions, and performance reviews.
  • Drive employee engagement, motivation, and career development initiatives.
  • Identify skill gaps and execute training and development plans.
  • Manage staffing, shift planning, leave management, and resource allocation.
Customer & Stakeholder Management
  • Serve as the primary operational interface for customer stakeholders.
  • Participate in operational reviews, governance meetings, and customer escalation calls.
  • Build strong relationships with business users, resolver groups, and third-party vendors.
  • Drive customer satisfaction and continuous improvement initiatives.
Reporting & Governance
  • Prepare and present weekly, monthly, and quarterly service reports.
  • Analyze service desk performance trends and recommend improvement actions.
  • Conduct root cause analysis and publish improvement plans.
  • Track and report SLA compliance, ticket trends, productivity, and customer satisfaction metrics.
Continuous Improvement & Automation
  • Identify opportunities for service improvement and automation.
  • Enhance knowledge management processes and maintain knowledge articles.
  • Drive self-service adoption, shift-left initiatives, and ticket reduction strategies.
  • Participate in transition, transformation, and process-improvement programs.
Quality & Compliance
  • Ensure adherence to ITIL best practices and organizational standards.
  • Conduct quality audits and monitor analyst performance.
  • Ensure compliance with security, audit, and regulatory requirements.
  • Maintain documentation, SOPs, and operational runbooks.

Required Technical Skills
  • ServiceNow or equivalent ITSM platforms
  • Incident, Request, Problem, and Change Management
  • Microsoft 365, Windows, Active Directory, Azure AD
  • Remote Support Tools
  • Knowledge Management Platforms
  • Service Desk Analytics and Reporting
  • Call Center / Omnichannel Support Platforms
  • Basic understanding of EUC, Networking, Collaboration, and Infrastructure Services

Key Performance Indicators (KPIs)
  • SLA Achievement (%)
  • First Contact Resolution (FCR)
  • Average Speed to Answer (ASA)
  • Abandonment Rate
  • Customer Satisfaction (CSAT)
  • Ticket Backlog Reduction
  • Knowledge Article Utilization
  • Employee Satisfaction & Attrition Metrics
  • Automation and Continual Improvement Deliverables

Required Soft Skills
  • Strong leadership and people management
  • Excellent verbal and written communication
  • Executive-level stakeholder management
  • Conflict resolution and escalation management
  • Analytical and problem-solving skills
  • Ability to perform under pressure in critical situations
  • Continuous improvement mindset

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