ZipRecruiter

Log In

1

Ticket Operations Manager Jobs in Atlanta, GA (NOW HIRING)

PGA TOUR Superstore

Operations Manager

Kennesaw, GA · On-site

The Operations Manager oversees critical business enablers such as labor budgets, store expenses ... Include all necessary information in the initial ticket to minimize back-and-forth communication ...

PGA TOUR Superstore

Operations Manager

Kennesaw, GA · On-site

The Operations Manager oversees critical business enablers such as labor budgets, store expenses ... Include all necessary information in the initial ticket to minimize back-and-forth communication ...

Paciolan

Pricing & Inventory Strategist

Atlanta, GA

$116K - $151K/yr

... management tools. * Conduct recurring business reviews and strategic planning sessions with stakeholders ranging from ticket operations teams to executive leadership. * Build strong client ...

Learfield

Pricing & Inventory Strategist

Atlanta, GA · On-site

$116K - $151K/yr

... management tools. * Conduct recurring business reviews and strategic planning sessions with stakeholders ranging from ticket operations teams to executive leadership. * Build strong client ...

next page

Showing results 1-20

All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Atlanta, GA

Ticket Operations Manager information

See Atlanta, GA salary details

$29.8K

$61K

$114K

How much do ticket operations manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for ticket operations manager in Atlanta, GA is $61,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Atlanta, GA? The most popular types of Ticket Operations jobs in Atlanta, GA are:
What are popular job titles related to Ticket Operations Manager jobs in Atlanta, GA? For Ticket Operations Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Atlanta, GA look for? The top searched job categories for Ticket Operations Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Ticket Operations Manager jobs? Cities near Atlanta, GA with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Atlanta, GA as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,023 per year, or $29.3 per hour.

Operations Manager

PGA TOUR Superstore

Kennesaw, GA • On-site

Full-time

Re-posted 14 days ago

PGA Tour Superstore rating

6.3

Company rating: 6.3 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

267th of 728 rated retailers

Job description

Overview
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
The Operations Manager (OM) is a proficient leader in operations, processes, and efficiency. They are pivotal in delivering a consistent Customer experience by managing product presentation, availability, pricing accuracy, and signage on the sales floor. Expected to assume ownership of their designated departments, this role undertakes comprehensive management responsibilities for their Associates, ensuring promptness, efficiency, and inventory accuracy for both in-store and e-commerce merchandise. The Operations Manager oversees critical business enablers such as labor budgets, store expenses, and shrink goals, while meticulously maintaining and optimizing inventory accuracy, store supplies, vendor relationships, technology, and facilities. They execute vital administrative tasks including but not limited to timesheet approvals, time-off requests, shift swaps, time and attendance record-keeping, inventory adjustments, and other documentation in accordance with established policies and procedures.
Key Responsibilities:
  • Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.
  • Plan and prepare, in partnership with SLT, weekly retail and STUDIO Associate schedules according to state and local labor requirements, Associate availability, Workforce Engagement SOP, and budget considerations.
  • Train all new Associates and Store Leaders on the scheduling process and Workforce Management system navigation.
  • Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. While demonstrating a culture of ethical conduct, safety, and compliance.
  • Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
  • Report any issues and requests to SSC Partners by submitting a ServiceNow Ticket, taking full ownership of all Store ServiceNow tickets from initiation to resolution. Adhere to the same 24-hour response rule as the SSC and ensure a timely response. Include all necessary information in the initial ticket to minimize back-and-forth communication and expedite resolution time.
  • Strategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience at each location.
  • Maintain the Company's Operational and Merchandising Standards through consistent evaluation of the sales floor, and training of Associates, as needed.
  • Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive associate training and communication.
  • Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
  • Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.
  • Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.
  • Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.
  • Provide hiring and termination recommendations based on skills/performance to the GM and AGM. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups.
  • Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.
  • Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations.
  • Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department.
  • Build and develop a team of passionate and knowledgeable logistic Associates who strive to exceed Customer expectations by having products readily available for our Customers, strong store presentation, and consistent e-commerce process execution.
  • Support SLT in delivering on all HR Operational and cyclical programs to maintain compliance.
  • Ensure execution and inspect accuracy of all Company directed bulletins, Game Plans & planograms.
  • Retain a passionate team for area-specific knowledge and expertise. Through implementation and execution of all development plans set in place by GM/AGM.
  • Responsible for inventory accuracy through the consistent execution of the RTV process, accuracy in receiving daily receipts, proper tagging integrity before product placement on the sales floor, conduct accurate cycle counts, and manage inventory levels throughout the product lifecycle.
  • Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

Qualifications and Skills Required:
  • Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
  • Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
  • Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
  • Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
  • Business Acumen: Strong business acumen with complete accountability for P&L management.
  • Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
  • Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
  • Education: College Degree or Equivalent Leadership Experience.
  • Experience: Leading small-large groups of Associates to include performance management, disciplinary action, and business controls.
  • Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
    • Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

What PGA Tour Superstore employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply