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Ticket Operations Associate Jobs in Atlanta, GA (NOW HIRING)

Saks OFF 5TH

Part Time Operations Associate

Atlanta, GA · On-site

$15 - $17/hr

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

PGA TOUR Superstore

Operations Manager

Kennesaw, GA · On-site

Train all new Associates and Store Leaders on the scheduling process and Workforce Management ... Include all necessary information in the initial ticket to minimize back-and-forth communication ...

PGA TOUR Superstore

Operations Manager

Kennesaw, GA · On-site

Train all new Associates and Store Leaders on the scheduling process and Workforce Management ... Include all necessary information in the initial ticket to minimize back-and-forth communication ...

Gables Residential

Support Center Supervisor

Atlanta, GA · Hybrid

... operational efficiency, and consistent end-user experience. This role leads day-to-day support of on-site and corporate associates, develops team members, and ensures strong performance across ticket ...

Southern Prosthetic Supply

Warehouse Associate

Alpharetta, GA · On-site

$15.50 - $18.50/hr

Mark pick ticket with appropriate markings to show correct quantity and product have been picked ... Adheres to safety training given for operation in the Distribution Center. Minimum Qualifications

Symbiont Logistics

Warehouse Associate

Alpharetta, GA · On-site

$15.50 - $18.50/hr

Mark pick ticket with appropriate markings to show correct quantity and product have been picked ... Adheres to safety training given for operation in the Distribution Center. Minimum Qualifications

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All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Atlanta, GA

Ticket Operations Associate information

See Atlanta, GA salary details

$10

$25

$51

How much do ticket operations associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for ticket operations associate in Atlanta, GA is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $29.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Atlanta, GA? The most popular types of Ticket Operations jobs in Atlanta, GA are:
What are popular job titles related to Ticket Operations Associate jobs in Atlanta, GA? For Ticket Operations Associate jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Atlanta, GA look for? The top searched job categories for Ticket Operations Associate jobs in Atlanta, GA are:
Ticket Operations Associate jobs near you

Operations Associate Manager

Construction Resources

Decatur, GA • On-site

Full-time

Dental, Vision, Life

Re-posted 4 days ago

Construction Resources rating

5.8

Company rating: 5.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

43rd of 54 rated home improvement suppliers and fitters

Job description

Company Overview
Construction Resources (a Home Depot Company) delivers turnkey residential solutions across multiple states, specializing in countertops, surfaces, and integrated installation services. Our Surfaces Division manages every step from fabrication through final installation, servicing builders, remodelers, designers, and homeowners.
Position Overview
The Operations Associate Manager is responsible for overseeing day-to-day operational execution across Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service functions within the Surfaces Fabrication Division.
This role serves as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers to ensure every project moves efficiently from order entry through final installation and service resolution.
The Operations Associate Manager drives operational accuracy, scheduling efficiency, communication, customer satisfaction, and workflow accountability while supporting a high-performance culture focused on speed, quality, and continuous improvement.
This position reports to the Director of Sales & Customer Experience and/or Operational Leadership within the Surfaces Division.
This leader owns the full operation lifecycle of a project and project documentation - from order entry, job-ready release to installation final sign-off.
Key Responsibilities
Sales Support & Order Management
  • Manage day-to-day operations of the Sales Order Entry Team, Scheduling & Installation teams.
  • Oversee sales order/ticket review processes to ensure all job information is complete and accurate prior to release to production.
  • Confirm orders meet billing and deposit requirements prior to scheduling or fabrication release.
  • Coordinate with Purchasing/Production teams to ensure released orders are production-ready.
  • Ensure all documentation is complete for orders, warranty, service tickets, and credit memos.
  • Maintain organized order tracking, open-order management, and workflow visibility.

Scheduling, Dispatch & Workflow Coordination
  • Oversee daily, weekly, and long-range scheduling of countertop installs, service calls, repairs, rework, and remeasures.
  • Coordinate installer dispatching and routing to maximize efficiency, productivity, & customer satisfaction.
  • Manage scheduling capacity across installer crews while balancing geography, complexity, lead times, and production output.
  • Maintain alignment between fabrication schedules and installation timelines.
  • Proactively communicate delays, holds, material concerns, and scheduling changes to internal teams and customers.

Operational Execution & Customer Experience
  • Ensure every job leaving the shop is installation-ready, including slabs, sinks, hardware, paperwork, and install notes.
  • Partner closely with Fabrication, Templating, Sales, Logistics, and Service teams to maintain smooth operational flow.
  • Support service recovery efforts and customer issue resolution with urgency and professionalism.
  • Answer escalated customer and internal inquiries while maintaining high service standards.
  • Monitor workflow execution to ensure jobs are completed accurately, efficiently, and on schedule.

Team Leadership & Development
  • Supervise and support Sales Order Entry, Billing, Scheduling, and Operational Coordination team members.
  • Provide coaching, accountability, training, and performance development for team members.
  • Foster a culture of communication, urgency, accuracy, teamwork, & continuous improvement.
  • Assist with hiring, onboarding, and ongoing training initiatives.

Reporting & Process Improvement
  • Track and report operational KPIs including:
    • Install on-time percentage
    • Order Accuracy
    • Service and repair volume
    • Cycle times (template to install)
    • Daily/weekly job throughput
    • Installer productivity
  • Identify process improvement opportunities to reduce errors, improve communication, shorten lead times, and enhance customer experience.
  • Implementation of best operational practices, systems improvements, & workflows.

Required Qualifications & Skills
  • Associate's or Bachelor's degree preferred, or equivalent operational leadership experience.
  • 5+ years of experience in sales support, scheduling, fabrication operations, customer service, installation coordination, or related operational roles.
  • Strong understanding of the surfaces fabrication and installation lifecycle.
  • Proven ability to manage multiple priorities in a fast-paced operational environment.
  • Strong leadership, communication, and organizational skills.
  • Proficiency in ERP systems, Microsoft Office, scheduling software, and operational reporting tools.
  • Ability to lead cross-functional communication between sales, production, logistics, and field operations teams.
  • Strong problem-solving skills with customer-focused decision-making abilities.
  • Experience in construction, building materials, manufacturing, or distribution industries preferred.

Preferred Qualifications
  • Experience in a multi-location or high-volume countertop or millwork operation.
  • Knowledge of stone, quartz, solid surface, and specialty materials installation requirements.
  • Experience collaborating with builders, designers, remodelers, and homeowner clients.
  • Track record of reducing remakes, improving install quality, and increasing on-time performance.

Core Competencies
  • Operational Leadership
  • Customer Experience Focus
  • Scheduling & Workflow Coordination
  • Process Improvement
  • Communication & Collaboration
  • Team Development
  • Accountability & Execution
  • Analytical & Organizational Skills

Supervisory Responsibility
This position has supervisory responsibility over Sales Order Entry, Billing/Invoicing Scheduling, and Operational Coordination functions within the Surfaces Division.
Leadership & Reporting Structure
  • Reports to: Surfaces Operations Manager
  • Direct Reports:
    • Installation Manager
    • Scheduling Team
    • Sales Order Entry Team
    • Surfaces Billing/Invoicing
  • Indirect oversight of all installers, service techs, and dispatchers.

What We Offer
  • Competitive compensation and leadership growth opportunities.
  • Influence over the full job-delivery lifecycle in a flagship division.
  • Collaborative environment (fabrication, sales, logistics, quality, showrooms).
  • Ability to shape the future of CR's Surfaces field execution model.

BENEFITSMedical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICEWe value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.

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