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Ticket Operations Associate Jobs in Atlanta, GA (NOW HIRING)

JCPenney

Operations Associate - Hiram Square

Hiram, GA · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Executes pricing and signing - You can change ticket prices and signing on merchandise across the ...

Saks OFF 5TH

Part Time Operations Associate

Atlanta, GA · On-site

$15 - $17/hr

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

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Ticket Operations Associate information

See Atlanta, GA salary details

$10

$25

$51

How much do ticket operations associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for ticket operations associate in Atlanta, GA is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $29.13 per hour, depending on experience, location, and employer.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Atlanta, GA?

The most popular types of Ticket Operations jobs in Atlanta, GA are:

What are popular job titles related to Ticket Operations Associate jobs in Atlanta, GA?

For Ticket Operations Associate jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Associate jobs in Atlanta, GA look for?

The top searched job categories for Ticket Operations Associate jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Ticket Operations Associate jobs?

Cities near Atlanta, GA with the most Ticket Operations Associate job openings:

Ticket Operations Associate jobs near you

Ticket Operations Assistant

Atlanta, GA • On-site

AMB Sports & Entertainment
Investment Management and Consulting Services • 1 - 5K employees
Learn more about AMB Sports & Entertainmentexternal

Part-time

Posted 8 days ago

Job description

About Atlanta United FC
Atlanta United is Major League Soccer's 22nd franchise and began play in 2017. The club's avid fan base has set MLS records in fan participation, including leading the MLS in number of season tickets sold for an expansion franchise and setting a new record for number of attendees at an MLS match. Atlanta United is owned by Arthur Blank, co-founder of the Home Depot, and led by club President Darren Eales. Atlanta United is a member of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Mercedes-Benz Stadium.
About Atlanta United FC Academy
Officially launched in 2016 prior to its first season in MLS, the Atlanta United Academy program aims to be the leading platform of youth soccer development in the Southeast and currently competes in the U.S. Soccer Development Academy program. The ATL UTD Academy consists of teams in age groups U-12, U-13, U-14, U-15, U-16, U-17 and U-19. Shared with the first team, the Academy trains and competes out of the Training Ground.
About AMB Sports + Entertainment Group
AMB Sports & Entertainment Group is a subsidiary of AMB Group, LLC, and is comprised of the Atlanta Falcons Football Club, LLC, Atlanta's Major League Soccer team, Atlanta United FC, and the new Mercedes-Benz Stadium.
Position Summary
This position provides support and assistance in the areas of ticket resolution, order fulfillment and ticket distribution for Atlanta United and Atlanta United 2.
Roles and Responsibilities
  • Assist in the processing and establishment of season ticket, group and single match ticket accounts.
  • Provide game-day support in the area of ticket resolution, customer service, and other ticketing needs.
  • Provide daily support to internal sales and customer service teams.
  • Coordinate in-house and on-line ticket order fulfillment.
  • Aid in other duties, functions, and tasks as assigned by full-time associates of the department.
  • Assist with Atlanta United 2 matches.

Qualifications and Education Requirements
  • Ability to deliver excellent service to fans.
  • Strong written and oral communication, prioritization, and organization skills.
  • Proficient with MS Word and Excel.
  • Ticketmaster Archtics experience a plus but not required.
  • Ability to multi-task, problem solve effectively and handle stressful and difficult situations.
  • Must be able to work Monday through Friday and match days (during week or on weekends).

Required Skills
  • Excellent oral communication skills.
  • Excellent time management and organizational skills.
  • Excellent problem solving/critical thinking skills.
  • Ability to operate a variety of computer applications including but not limited to Microsoft's suite of products such as Word, Excel and Outlook, Ticketmaster and customized in-house ticketing system and database.
  • Ability to work well in a team environment and autonomously.

The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer's discretion to add or change the duties or requirements of this position at any time.

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