Ticket Operations Associate Jobs in Atlanta, GA (NOW HIRING)

About Us

At Apollo, we are committed to driving growth and innovation across our operations. We are looking for an full-time entry-level Business Analyst to join our Strategy and Innovation team. This role will focus on identifying opportunities to scale operations, streamline processes, and support strategic initiatives that enable business growth.

Position Summary
The Software Development Associate will join a multidisciplinary software team in a fast-paced startup environment. This role blends requirements analysis, documentation, QA, test automation, and entry-level software development. Responsibilities will expand over time following a deliberate crawl → walk → run progression, beginning with narrowly scoped tasks and growing into broader ownership as skills develop.

Key Responsibilities

• Gather and document requirements from product, operations, and engineering stakeholders.
• Translate ambiguous inputs such as spreadsheets, scripts, notes, or verbal explanations into clear, structured Linear tickets.
• Conduct manual QA testing and contribute to test automation efforts using modern tooling such as Playwright.
• Support engineering efforts through small, well-scoped development tasks across the software stack.
• Participate in iterative product development, contributing to feature refinement and end-to-end delivery.
• Collaborate across disciplines to clarify requirements, identify gaps, challenge assumptions, and ensure technical feasibility.
• Operate effectively within shifting priorities and rapid development cycles characteristic of early-stage environments.
  

Multidisciplinary Expectations
This role intentionally spans product, QA, and engineering functions. The anticipated balance includes:

• ~50 percent: Requirements gathering, documentation, analysis, Linear ticket creation, product discovery, and business-facing collaboration.
• ~50 percent: Software engineering and build work, including development tasks, test automation using tools such as Playwright, and targeted QA activities that support high-quality releases.

Analytical and Product Skills

• Break down vague or inconsistent inputs into structured, testable, and technically sound requirements.
• Ask targeted questions to uncover missing details, validate assumptions, and correct faulty requirements.
• Evaluate requirements for clarity, completeness, and feasibility.
• Develop early product sense by understanding user workflows, business logic, and operational impact on the broader platform.

Performance and Development

• Participate in structured quarterly reviews to assess progress on agreed-upon goals and align on next-stage responsibilities.
• Progress through a crawl → walk → run development path that begins with narrow tasks and expands to feature ownership, automation responsibilities using tools such as Playwright, and dedicated software development work.
  

Learning Outcomes
This role is designed to build:

• Strong understanding of core business logic and operational workflows.
• Proficiency in writing clear, complete, and actionable Linear tickets.
• Competency in automation tooling, including building and maintaining tests with Playwright.
• Foundational engineering skills through increasingly complex development tasks and exposure to modern software practices.
• Product awareness and the ability to evaluate requirements from technical, operational, and user-centric perspectives.
• Confidence working autonomously in a startup environment with rapid changes and limited structured guidance.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Foundational programming ability and interest in modern software development practices.
• Strong analytical and problem-solving skills with the ability to work in an iterative, fast-paced environment.
• Adaptability, curiosity, and a willingness to take on responsibilities across the software lifecycle.
• Clear, structured written communication skills for documentation and ticket creation.

Preferred Skills

• Internship or project experience in business or strategy development.
• Interest in innovation or technology-driven industries.
• Familiarity with agile methodologies is a plus.
  

Prerequisites for Employment 

• Successful background check, including pre-employment drug screening 

• US citizens, Permanent Residents, or those authorized to work in the United States

Role Context
This role reflects the expectations for modern early-career software contributors: multidisciplinary, analytically strong, product-aware, and capable of learning quickly while contributing across product and engineering domains. It provides a structured path toward deeper technical ownership, expanded automation skills using tools like Playwright, and long-term growth within the software team.

Why Join Us?

Be a part of a forward-thinking team that shapes the future of Apollo’s operations.
Opportunity for professional growth and development within a fast-growing company.
Competitive salary, benefits package, and a collaborative work environment.

What We Offer 

Apollo offers its employees a full benefits package, including: 

• Health and wellness plans (medical, dental, vision, life, disability) 

• Flexible spending accounts 

• Paid time off, holidays, and more 

• Paid parental leave 

• 401K plan with immediate match benefits 

• Employee assistance programs 

• Tuition reimbursement programs 

• Employee discount programs 
     

Apollo challenges the brightest, most talented, and driven individuals in the industry by providing an environment that embraces initiative, diversity, and achievement. We are an Equal Employment Opportunity, Affirmative Action employer supporting women, minorities, veterans and people with disabilities. We participate in the Department of Homeland Security E-Verify program.