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Ticket Operations Manager Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Manage daily operations within ServiceDesk Plus. * Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Manage daily operations within ServiceDesk Plus. * Monitor ticket queues and workload distribution. * Coordinate after-hours support and maintain the on-call schedule. * Ensure timely escalations to ...

Revel Staffing

IT Manager

Des Moines, IA · On-site

$85K - $115K/hr

Manage IT help desk operations and support ticketing system * Oversee hardware, software, systems ... Implement or support AI-powered help desk and ticket-routing systems * Automate repetitive ...

7G Distributing, LLC

Delivery Driver

Cedar Rapids, IA

$16.50 - $20.75/hr

  • Medical

  • Vision

  • Retirement

  • PTO

Collect all monies due according to 7G policies, and sign the delivery ticket along with the retailer, * Report immediately to the Operations Manager /Fleet Manager any necessary repairs or ...

7G Distributing LLC

Delivery Driver

Cedar Rapids, IA · On-site

$16.50 - $20.75/hr

  • Medical

  • Vision

  • Retirement

  • PTO

Collect all monies due according to 7G policies, and sign the delivery ticket along with the retailer, * Report immediately to the Operations Manager /Fleet Manager any necessary repairs or ...

7G Distributing, LLC

Delivery Driver

Cedar Rapids, IA · On-site

$16.50 - $20.75/hr

  • Medical

  • Vision

  • Retirement

  • PTO

Collect all monies due according to 7G policies, and sign the delivery ticket along with the retailer, * Report immediately to the Operations Manager /Fleet Manager any necessary repairs or ...

CONCRETE STRATEGIES

Project Engineer

Johnston, IA

... work ticket tracking, participation in job cost reporting, project safety compliance, quality ... Coordination with CSI Operations manager regarding manpower/resources Job Specific Competencies ...

CONCRETE STRATEGIES

Project Engineer

Johnston, IA · On-site

... work ticket tracking, participation in job cost reporting, project safety compliance, quality ... Coordination with CSI Operations manager regarding manpower/resources Job Specific Competencies ...

Belcan Government Solutions

IT Service Desk Lead

Des Moines, IA · On-site

$95K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managing a 24x7 global IT Service Desk operation supporting end users across multiple locations ... Monitor ticket queues, service levels, and workload distribution to maintain consistent service ...

Texas Roadhouse

Kitchen Manager

Davenport, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operations and be responsible for purchasing, receiving, preparing, and presenting all food ... Directing productivity to monitor and maintain efficient and effective food item ticket times

Bubba's 33

Kitchen Manager

Davenport, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... operations and be responsible for purchasing, receiving, preparing, and presenting all food ... Directing productivity to monitor and maintain efficient and effective food item ticket times

New

The Label Factory

Be Seen First

Label Rewinder / Finishing

Des Moines, IA · On-site

$17 - $21/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Look up job ticket numbers in the CRM and print core tags for each design on the job * Label ... operation * Familiarity with pressure-sensitive materials and roll handling * Experience working ...

Texas Roadhouse

Kitchen Manager

Davenport, IA · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Texas Roadhouse is looking for a legendary Kitchen Manager to oversee all Back of House operations ... Directing productivity to monitor and maintain efficient and effective food item ticket times

Texas Roadhouse

Kitchen Manager

Council Bluffs, IA · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Texas Roadhouse is looking for a legendary Kitchen Manager to oversee all Back of House operations ... Directing productivity to monitor and maintain efficient and effective food item ticket times

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Showing results 21-40

All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Iowa

Ticket Operations Manager information

See Iowa salary details

$29.1K

$59.6K

$111.3K

How much do ticket operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ticket operations manager in Iowa is $59,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,800.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What are the most commonly searched types of Ticket Operations jobs in Iowa?

The most popular types of Ticket Operations jobs in Iowa are:

What are popular job titles related to Ticket Operations Manager jobs in Iowa?

For Ticket Operations Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Iowa look for?

The top searched job categories for Ticket Operations Manager jobs in Iowa are:

What cities in Iowa are hiring for Ticket Operations Manager jobs?

Cities in Iowa with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Iowa as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,602 per year, or $28.7 per hour.

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 16 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like – First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional InformationCPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
 

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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