Ticket Operations Assistant Jobs in Colorado (NOW HIRING)

$65,000-75,000/yr Monthly Dining benefit to use at any Gastamo Restaurant, Access to a competitive and customizable benefits package—including health, dental, and vision insurance—plus a variety of optional lifestyle and protection benefits designed to support your well-being in and out of work, $400 Health Benefit for those enrolled in Insurance, 401k Match, Start with 4 days of paid vacation, with the opportunity to earn up to 12 days in the first year. Vacation time increases with continued service, 48 hours of paid sick leave accrued at hire, with additional time added each year, Quarterly bonus potential based on team performanceEmployee Referral bonuses, Mental health resources, Opportunities for promotion and career development, Competitive compensation and fun work environment, Profound joy in your role

• Embodies Gastamo’s core values and mission in daily interactions by delivering heartfelt hospitality, attention to detail, and a team-first mindset.
• Lead a team of 20 or more members.
• Ensure that all team members receive full and complete training following our company’s established training programs and conduct ongoing development on your shifts.  Along with the Management team, develop and train qualified team trainers.
• Along with the Management team, evaluate team member performance.  Write and present reviews for team members that you work with.
• Motivate team by providing daily praise and coaching feedback on team member performance on your shifts.  Assist the entire management team in maintaining company certification, guest feedback comments, company contests, company promotions and restaurant’s recognition programs.

• Set up the restaurant by conducting and following up on line checks and bi-weekly PPQCs. Prepare and print daily prep sheets as needed, oversee prep duties as directed.  Provide input on par levels.
• Regularly expedite the pass bar to provide training, monitoring, coaching and encouraging team members on quality food production, plating, prep, temperature standards and ticket times on your shifts.  Assist in developing restaurant plans to improve guest satisfaction scores for food quality and speed of service.
• Assist in training and monitoring new menu items and limited time offerings and oversee implementation on your shifts. 

• Set up your shift by completing a FOH log, make station assignments, schedule breaks and conduct a pre-shift meeting to communicate a game plan and motivate the team to ensure satisfaction scores are continually improving.
• “Work the floor” during peak hours and make contact with each guest by visiting their table once during the dining experience to establish a management presence, evaluate levels of service and coach team members in providing guest satisfaction.
• Follow up and resolve all guest complaints received on your shifts.  Pass along compliments.  Log guest comments in the manager’s log.
• Evaluate team member’s skills and prepare plans for ongoing training and development for the team members you work with the most.

• Understand and adhere to our company’s application process.  Conduct interviews and assist in selecting team members.
• Be familiar with all FOH POS labor reports to anticipate volumes and use scheduled labor wisely on your shifts.  Assist team as needed to increase productivity.  Be responsible for finding replacements for team member call ins that occur on your shift.
• Prepare schedules as assigned; assuring that the restaurant is meeting its staffing guidelines.

• Ensure a safe and harassment free work environment. Ensure all government mandated compliance rules are followed on your shift. Ensure that team policies as stated in our company’s handbook are upheld and incidents are properly reported on your shift and that any incidents are discussed with the Management team.
• Assist with maintaining the restaurant’s turnover rate at or below company average.
• Write and present team member development plans and/or disciplinary action for those on your shifts.

• Conduct safety orientations and food safety training for new team members and monitor team member safety practices each shift.  Assist with maintaining the restaurant’s safety program and safety committee.
• Oversee the completion of shift sidework and deep clean assignments and monitor personal hygiene and uniform standards on your shifts.
• Communicate restaurant’s equipment problems to the management team, assist with scheduling and following up on repairs.
• Conduct FOH and BOH check each shift you work to ensure proper temperatures, storage and handling practices for our company’s food items.  Assist with conducting restaurant quality assurance and safety inspections.  

• Maximize sales by executing our company’s Service Steps and menu production on your shifts.
• Manage labor on your shifts using our company’s scheduling program available labor reports.  
• Control food cost and waste on your shifts by using our company’s inventory program and available food cost reports.  Prepare food orders as assigned.  
• Work closely with the management team in maintaining the restaurant’s other controllable budget.  
• Actively develop and implement plans for improving the restaurant’s guest satisfaction scores.

• Properly complete shift and day close duties on your shifts and complete shiftly, daily, weekly and period accounting duties as assigned.  Follow our company’s security and banking procedures and our company’s cash handling procedures.  
• Properly execute restaurant systems on your shifts.
• Completed delegated management tasks in a timely manner.

• Attend weekly manager meetings to learn important information and share feedback. Conduct 1-minute meetings on your shifts. Ensure that company communications are properly and effectively communicated on your shifts. Assist with the preparation and delivery of team member meetings.
• Develop your verbal and written communication skills.
• Inform the management team of any restaurant concerns you have about product, procedures, or team members in a timely manner.

• Are driven by purpose and take pride in making others feel special through your work—whether guest-facing or behind the scenes
• Embody hospitality by contributing to an exceptional experience through attention to detail, efficiency, and care (Gastamo Heart)
• Influence and inspire others with a positive, team-first attitude—lifting up those around you (Win Together)
• Thrive in environments where learning, adapting, and growing are part of everyday life (Constantly Evolving)
• Act with integrity, professionalism, and a desire to do things the right way (Build Trust)
• Are dependable, organized, and take initiative to do what needs to be done—big or small (All the Small Things)
• Must be able to read and speak English well enough to understand safety protocols, training materials, and team communications across all areas of the restaurant

• Monthly Dining benefit to use at any Gastamo Restaurant
•  Access to a competitive and customizable benefits package—including health, dental, and vision insurance—plus a variety of optional lifestyle and protection benefits designed to support your well-being in and out of work.
• $400 Health Benefit for those enrolled in Insurance
• 401k Match
• Start with 4 days of paid vacation, with the opportunity to earn up to 12 days in the first year. Vacation time increases with continued service. 
•  48 hours of paid sick leave accrued at hire, with additional time added each year 
• Quarterly bonus potential based on team performance
• Employee Referral bonuses
• Mental health resources 
• Opportunities for promotion and career development 
• Competitive compensation and fun work environment
• Profound joy in your role 

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• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.