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Senior Ticket Operations Jobs in Colorado (NOW HIRING)

Ricoh USA, Inc.

Office Service Coordinator

Denver, CO · On-site

$21 - $22/hr

$21.00 - $22.00 per hour Administrator, Office Operations POSITION PROFILE Responsible for a range ... mail, SR ticket) in a timely, professional manner Evaluates the caller's issue and then gives ...

Placed

Senior DevOps Engineer

Aurora, CO · On-site

$70/hr

We need a senior DevOps and Observability Engineer, on contract. The role covers infrastructure ... a ticket * Log management: Splunk and/or ELK Stack (Elasticsearch, Logstash, Kibana)

Ricoh USA, Inc.

Office Service Coordinator

Denver, CO · On-site

$21 - $22/hr

Administrator, Office Operations POSITION PROFILE Responsible for a range of administrative and ... SR ticket) in a timely, professional manner • Evaluates the caller's issue and then gives ...

Nutrislice

Hardware Operations Specialist

Denver, CO · On-site

$40K - $50K/yr

... ticket printers. This role reports to the Sr. Manager of Hardware Operations and supports day-to-day logistics, including placing hardware orders, coordinating installations, tracking shipments, and ...

Natera

Sr Systems Administrator

Boulder, CO · On-site

$89K - $120K/yr

As the senior on-site IT resource, you'll operate a level above the day-to-day ticket queue - owning Level 2-3 escalations and acting as the local point of engagement and operational support for ...

New

Natera

Sr Systems Administrator

Boulder, CO · On-site

$89K - $120K/yr

As the senior on-site IT resource, you'll operate a level above the day-to-day ticket queue - owning Level 2-3 escalations and acting as the local point of engagement and operational support for ...

Axos Bank

Sr Systems Engineer - Azure

Centennial, CO · Hybrid

$120K - $150K/yr

... Operations team in San Diego. This is a senior individual contributor role with full ownership of ... This is not a ticket-closing role. You will own the Azure platform, infrastructure, identity ...

SambaSafety

Revenue Operations Manager

Englewood, CO · On-site

$90K - $110K/yr

Reporting to the Sr. Director of Revenue Operations, the Revenue Operations Manager is the ... Supervise the Jira ticket taxonomy and RevOps systems queue: ticket type definitions ...

Zayo Group LLC

Senior Network Automation Engineer

Boulder, CO · Remote

$107K - $147K/yr

... network operations. This role combines traditional networking expertise with programming and ... Network and Services are monitored (auto-ticketed) to ensure proper ticket creation. * Including ...

Prologis

Senior Cloud & AI Engineer

Denver, CO

$107K - $147K/yr

Identify high-friction operational workflows and redesign them using AI, automation, and platform ... ticket-driven workflows. Cloud Infrastructure & Reliability * Design and operate infrastructure ...

Prologis, Inc.

Senior Cloud & AI Engineer

Denver, CO · On-site

$107K - $147K/yr

Identify high-friction operational workflows and redesign them using AI, automation, and platform ... ticket-driven workflows. Cloud Infrastructure & Reliability * Design and operate infrastructure ...

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Senior Ticket Operations information

What do senior ticket operations do?

Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

What are the most commonly searched types of Ticket Operations jobs in Colorado? The most popular types of Ticket Operations jobs in Colorado are:
What are popular job titles related to Senior Ticket Operations jobs in Colorado? For Senior Ticket Operations jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Senior Ticket Operations jobs in Colorado look for? The top searched job categories for Senior Ticket Operations jobs in Colorado are:
What cities in Colorado are hiring for Senior Ticket Operations jobs? Cities in Colorado with the most Senior Ticket Operations job openings:
Senior Ticket Operations jobs near you

Office Service Coordinator

Ricoh USA, Inc.

Denver, CO • On-site

$21 - $22/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

68th of 156 rated electronics manufacturers

Job description

$21.00 - $22.00 per hour

Administrator, Office Operations

POSITION PROFILE

Responsible for a range of administrative and office support activities to facilitate the efficient operation of a customer's office environment. Will partner with customer's office management and the customer's Technical Support Team to resolve end user technical and office operations needs as requested by end-users. Functions as first responder to end user requests for assistance for office services and technical services. Provides support, resolution, or escalation based on customer and Ricoh provided protocols. Engages with customer's vendors in accordance with customer's established vendor agreements.

Job Duties and Responsibilities

Respond directly to end-user service requests for office or desktop support providing Level 1 response

Respond to end user service requests per contracted and Ricoh guidelines on a first responder basis

Escalates unresolved issues to customer's office management or technical support team

Communicates status of service request to end-user

Assists with office management activities including office moves, conference room management, vendor administration

Operates customer provided electronic scheduling systems, travel systems, audio visual systems, voice and data systems and/or reporting systems

Operates customer asset management process for office and technology assets

Interact with customer vendors for office and technical services activities

Gather data and provide reports as requested by Ricoh and Statement of Work

Maintains up to date customer service request system

Maintains up to date site procedures guide pertaining to supported activities

Responds to incoming end-user service requests (i.e. telephone, voicemail, mail, SR ticket) in a timely, professional manner

Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation

Assumes full ownership of support requests. Escalates and follows up as needed to ensure resolution

Participates in monthly, quarterly, and annual customer reviews

Manage performance to agreed upon Service Level Agreement

Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Associates Degree or Certification in Technology or equivalent Technical degree (computer science, information systems, engineering) or equivalent experience in a related field required;

Minimum of 1 year of related work experience including a demonstrated track record of success

Proficiency in MS Office Suite required

Capable of earning ITIL Certification

MCTS, MCSA, or CDIA+ certification desirable

KNOWLEDGE, Skills And Abilities

Excellent written and verbal communications skills

Detail oriented

Good problem solving skills

Ability to effectively train customers

Ability to integrated in the customer's environment

Ability to develop and maintain a strong customer relationships

Working Conditions, MENTAL aND PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.

Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.).

Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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