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Ticket Counter Jobs (NOW HIRING)

Unifi

Prospect Podium Lead - DTW-Delta

Detroit, MI · On-site

Prospect Airport Services is looking for a people-centric leader to assist and oversee the Ticket Counter portion of the Passenger Service operation at Detroit Metropolitan Airport (DTW). This ...

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Ticket Counter information

See salary details

$8

$16

$20

How much do ticket counter jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ticket counter in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a ticket counter?

Ticket counter jobs typically involve assisting customers with purchasing tickets, checking in for events or travel, providing information about schedules and prices, and handling customer inquiries or complaints. Employees in these roles may work at airports, train stations, movie theaters, sports venues, or other locations where tickets are sold. They need strong communication skills, attention to detail, and the ability to handle transactions accurately. Good customer service and problem-solving abilities are also essential in ticket counter positions.

What are the key skills and qualifications needed to thrive as a ticket counter?

To thrive as a Ticket Counter, you need strong customer service skills, basic math ability, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes cash handling certifications is typically required. Excellent communication, patience, and problem-solving are essential soft skills for effectively assisting diverse customers. These qualities ensure smooth transactions, satisfied patrons, and efficient operation in often busy environments.

What are some common challenges faced by ticket counter agents, and how can they be managed effectively?

Ticket Counter agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and time pressure. Managing diverse customer needs, resolving booking issues, and handling last-minute changes or cancellations are typical challenges. Effective communication, staying calm under pressure, and being familiar with the ticketing system are key to managing these situations. Teamwork is also essential, as agents frequently coordinate with other staff to ensure smooth operations.

What is the difference between Ticket Counter vs Customer Service Agent?

AspectTicket CounterCustomer Service Agent
CredentialsBasic customer service skills, sometimes specific ticketing system trainingCustomer service skills, sometimes certifications in communication or conflict resolution
Work EnvironmentAirports, train stations, event venuesRetail stores, call centers, service desks
Employer & IndustryTransportation, entertainment, travel industryRetail, hospitality, customer support sectors
Search & ComparisonOften compared for front-line customer interaction roles in transportationMore general customer service roles in various industries

While both roles involve assisting customers, Ticket Counters primarily focus on ticket sales, reservations, and check-ins in transportation or event settings. Customer Service Agents handle broader customer inquiries across multiple industries. The roles overlap in customer interaction skills but differ in specific responsibilities and work environments.

More about Ticket Counter jobs

What cities are hiring for Ticket Counter jobs?

Cities with the most Ticket Counter job openings:

What states have the most Ticket Counter jobs?

States with the most job openings for Ticket Counter jobs include:

What job categories do people searching Ticket Counter jobs look for?

The top searched job categories for Ticket Counter jobs are:

Ticket Counter jobs near you
Infographic showing various Ticket Counter job openings in the United States as of August 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,364 per year, or $16 per hour.

Customer Assistance Representative Part Time

American Airlines

Boston, MA • On-site

$17/hr

Part-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Key responsibilities

  • Greet customers when they enter the airport or arrive in the ticket area.

  • Assist customers with self-service kiosk check-in, baggage processing, and verifying travel documents.

  • Perform physical movement of baggage and assist customers with boarding, deplaning, and handling assistive devices or oversized items.

American Airlines rating

8.0

Company rating: 8.0 out of 10

Based on 374 frontline employees who took The Breakroom Quiz

6th of 26 rated airlines

Job description

8/31/26
American Airlines is seeking Part Time Customer Assistance Representative at the Boston Logan International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to https://transfer.aa.com and submit a transfer request.
This job will continue to be posted until at least 09-14-26. If interested please apply to this date.
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $17.00 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
  • Greeting customers when they enter the airport or arrive in the ticket area
  • Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
  • Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
  • Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
  • Troubleshooting kiosk technology issues to identify the source of issues or errors
  • Communicating with IT about kiosk technology issues that require additional servicing
  • Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
  • Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
  • Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
  • Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
  • Accepting and activating customers' self-tagged baggage at the activation station
  • Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
  • Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
  • Refer customers to customer service agents when appropriate
  • Performing clearance and verification of documents at kiosks
  • Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
  • Assisting unaccompanied minors with boarding, deplaning, or other transportation
  • Providing customers with gate information and directions
  • Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
  • Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
  • Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
  • Adhere to government regulations (e.g., DOT, FAA, TSA)
  • Adhere to company policies, procedures, and performance standards
  • Wear uniforms as required by company policy
  • Provide quality customer service in a professional manner in accordance with American's guidelines
  • Use multiple internal resources/systems, including during customer interactions

* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
  • High School diploma or GED or international equivalent
  • Must be 18 years of age or older
  • Read, write, fluently speak and understand the English language.
  • Bilingual language skills may be required in some locations
  • Applicable valid driver's license as required by local authorities
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education & Prior Job Experience
  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

What you'll get
Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

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