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Ticket Counter Jobs (NOW HIRING)

Pacific Aviation

Baggage Handler BOS

Boston, MA · On-site

$21.25/hr

Safely transport oversized passenger luggage from the ticket counter to TSA for screening and processing. Examples of oversized, unusually shaped luggage may include skis, pet kennels, musical ...

Pacific Aviation

Baggage Handler BOS

Boston, MA · On-site

$21.25/hr

Safely transport oversized passenger luggage from the ticket counter to TSA for screening and processing. Examples of oversized, unusually shaped luggage may include skis, pet kennels, musical ...

Pacific Aviation

Baggage Handler BOS

Boston, MA · On-site

$21.25/hr

Safely transport oversized passenger luggage from the ticket counter to TSA for screening and processing. Examples of oversized, unusually shaped luggage may include skis, pet kennels, musical ...

Pacific Aviation

Baggage Handler BOS

Boston, MA · On-site

$21.25/hr

Safely transport oversized passenger luggage from the ticket counter to TSA for screening and processing. Examples of oversized, unusually shaped luggage may include skis, pet kennels, musical ...

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Ticket Counter information

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$20

How much do ticket counter jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for ticket counter in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Ticket Counter vs Customer Service Agent?

AspectTicket CounterCustomer Service Agent
CredentialsBasic customer service skills, sometimes specific ticketing system trainingCustomer service skills, sometimes certifications in communication or conflict resolution
Work EnvironmentAirports, train stations, event venuesRetail stores, call centers, service desks
Employer & IndustryTransportation, entertainment, travel industryRetail, hospitality, customer support sectors
Search & ComparisonOften compared for front-line customer interaction roles in transportationMore general customer service roles in various industries

While both roles involve assisting customers, Ticket Counters primarily focus on ticket sales, reservations, and check-ins in transportation or event settings. Customer Service Agents handle broader customer inquiries across multiple industries. The roles overlap in customer interaction skills but differ in specific responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Ticket Counter, and why are they important?

To thrive as a Ticket Counter, you need strong customer service skills, basic math ability, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes cash handling certifications is typically required. Excellent communication, patience, and problem-solving are essential soft skills for effectively assisting diverse customers. These qualities ensure smooth transactions, satisfied patrons, and efficient operation in often busy environments.

What are ticket counter jobs?

Ticket counter jobs typically involve assisting customers with purchasing tickets, checking in for events or travel, providing information about schedules and prices, and handling customer inquiries or complaints. Employees in these roles may work at airports, train stations, movie theaters, sports venues, or other locations where tickets are sold. They need strong communication skills, attention to detail, and the ability to handle transactions accurately. Good customer service and problem-solving abilities are also essential in ticket counter positions.

What are some common challenges faced by Ticket Counter agents, and how can they be managed effectively?

Ticket Counter agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and time pressure. Managing diverse customer needs, resolving booking issues, and handling last-minute changes or cancellations are typical challenges. Effective communication, staying calm under pressure, and being familiar with the ticketing system are key to managing these situations. Teamwork is also essential, as agents frequently coordinate with other staff to ensure smooth operations.
More about Ticket Counter jobs
What cities are hiring for Ticket Counter jobs? Cities with the most Ticket Counter job openings:
What states have the most Ticket Counter jobs? States with the most job openings for Ticket Counter jobs include:
What job categories do people searching Ticket Counter jobs look for? The top searched job categories for Ticket Counter jobs are:
Ticket Counter jobs near you
Infographic showing various Ticket Counter job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 35% Part Time, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,364 per year, or $16 per hour.
Baggage Handler BOS

Baggage Handler BOS

Pacific Aviation

Boston, MA • On-site

$21.25/hr

Other

Posted 27 days ago

Job description

Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed.

Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 30-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.

At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Superior Aircraft Services is looking for bright, ambitious, and motivated professionals to join our team as Baggage Handler. In this role you will be responsible for assisting incoming airline passengers with their baggage, especially large and oversize baggage.

Requirements

What you will do:

  • Assist airlines and passengers with their baggage

  • Work the late evening shift 8pm -1am

  • Communicate with passengers and team members

  • Ensure all luggage is handled respectfully and with care

  • Safely transport oversized passenger luggage from the ticket counter to TSA for screening and processing. Examples of oversized, unusually shaped luggage may include skis, pet kennels, musical instruments, audio/visual equipment, medical equipment, medical devices, and strollers.

  • Assisting the airline ticket counter staff with the loading of passenger luggage onto the conveyer belt and spacing out luggage to prevent luggage jams on the conveyor belt

  • Act as a representative of Pacific Aviation and Superiors Aircraft Service’s core values:

  • Respect: We respect and promote each other’s humanity

  • Growth: We invest in personal development and professional growth

  • Honesty: We are honest, open, and transparent

  • Recognition: We encourage diversity of thought and celebrate exceptional contributions

  • Responsibility: We earn trust by taking responsibility for our actions

  • Teamwork: We support each other as a team

  • Resiliency: We are resilient and preserve to create positive outcomes

  • Safety & Security: We recognize our responsibility for the safety and security of the entire aviation community

  • What you bring:

  • Friendly disposition to communicate with passengers clearly

  • Ability to lift heavy objects up to 100lbs

  • Ability to swiftly walk long distances for an extended period of time

  • Ability to pass required airport background check

Benefits

$21.25 per hour

Holiday Pay

Uniform

Flexible Schedule

Superior Aircraft Services, Inc. is an equal employment opportunity employer.

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