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Ticket Counter information

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How much do ticket counter jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for ticket counter in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Ticket Counter vs Customer Service Agent?

AspectTicket CounterCustomer Service Agent
CredentialsBasic customer service skills, sometimes specific ticketing system trainingCustomer service skills, sometimes certifications in communication or conflict resolution
Work EnvironmentAirports, train stations, event venuesRetail stores, call centers, service desks
Employer & IndustryTransportation, entertainment, travel industryRetail, hospitality, customer support sectors
Search & ComparisonOften compared for front-line customer interaction roles in transportationMore general customer service roles in various industries

While both roles involve assisting customers, Ticket Counters primarily focus on ticket sales, reservations, and check-ins in transportation or event settings. Customer Service Agents handle broader customer inquiries across multiple industries. The roles overlap in customer interaction skills but differ in specific responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Ticket Counter, and why are they important?

To thrive as a Ticket Counter, you need strong customer service skills, basic math ability, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes cash handling certifications is typically required. Excellent communication, patience, and problem-solving are essential soft skills for effectively assisting diverse customers. These qualities ensure smooth transactions, satisfied patrons, and efficient operation in often busy environments.

What are ticket counter jobs?

Ticket counter jobs typically involve assisting customers with purchasing tickets, checking in for events or travel, providing information about schedules and prices, and handling customer inquiries or complaints. Employees in these roles may work at airports, train stations, movie theaters, sports venues, or other locations where tickets are sold. They need strong communication skills, attention to detail, and the ability to handle transactions accurately. Good customer service and problem-solving abilities are also essential in ticket counter positions.

What are some common challenges faced by Ticket Counter agents, and how can they be managed effectively?

Ticket Counter agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and time pressure. Managing diverse customer needs, resolving booking issues, and handling last-minute changes or cancellations are typical challenges. Effective communication, staying calm under pressure, and being familiar with the ticketing system are key to managing these situations. Teamwork is also essential, as agents frequently coordinate with other staff to ensure smooth operations.
More about Ticket Counter jobs
What cities are hiring for Ticket Counter jobs? Cities with the most Ticket Counter job openings:
What states have the most Ticket Counter jobs? States with the most job openings for Ticket Counter jobs include:
What job categories do people searching Ticket Counter jobs look for? The top searched job categories for Ticket Counter jobs are:
Ticket Counter jobs near you
Infographic showing various Ticket Counter job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,364 per year, or $16 per hour.

Passenger Service Agent (Akron Canton, OH)

Choice Aviation Service Inc

North Canton, OH • On-site

$13.25 - $17/hr

Part-time

Posted 18 days ago

Job description

Summary

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

Job Duties

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS)
  • Inspect and verify passenger documentation.
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated.
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights)
  • Makes announcements regarding flight activity at gate or over airport’s general PA system.
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer.
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
  • All employees are responsible for ensuring quality control in their own activities.
  • Cooperate fully with Inspectors to achieve quality inspection commitments.
  • Performs other duties as requested.

Requirements

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills
  • Must be able to stand, lift, bend for an extended period.
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.


Ability to work nights, weekends, holidays, rotating shifts and varying schedules.