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Ticket Counter Jobs (NOW HIRING)

Maximus Global Services

Baggage Handler

Orlando, FL · On-site

Porters/Baggage Handler working behind the Ticket Counter: will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags ...

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Ticket Counter information

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How much do ticket counter jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for ticket counter in the United States is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Ticket Counter vs Customer Service Agent?

AspectTicket CounterCustomer Service Agent
CredentialsBasic customer service skills, sometimes specific ticketing system trainingCustomer service skills, sometimes certifications in communication or conflict resolution
Work EnvironmentAirports, train stations, event venuesRetail stores, call centers, service desks
Employer & IndustryTransportation, entertainment, travel industryRetail, hospitality, customer support sectors
Search & ComparisonOften compared for front-line customer interaction roles in transportationMore general customer service roles in various industries

While both roles involve assisting customers, Ticket Counters primarily focus on ticket sales, reservations, and check-ins in transportation or event settings. Customer Service Agents handle broader customer inquiries across multiple industries. The roles overlap in customer interaction skills but differ in specific responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a Ticket Counter, and why are they important?

To thrive as a Ticket Counter, you need strong customer service skills, basic math ability, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, ticketing software, and sometimes cash handling certifications is typically required. Excellent communication, patience, and problem-solving are essential soft skills for effectively assisting diverse customers. These qualities ensure smooth transactions, satisfied patrons, and efficient operation in often busy environments.

What are ticket counter jobs?

Ticket counter jobs typically involve assisting customers with purchasing tickets, checking in for events or travel, providing information about schedules and prices, and handling customer inquiries or complaints. Employees in these roles may work at airports, train stations, movie theaters, sports venues, or other locations where tickets are sold. They need strong communication skills, attention to detail, and the ability to handle transactions accurately. Good customer service and problem-solving abilities are also essential in ticket counter positions.

What are some common challenges faced by Ticket Counter agents, and how can they be managed effectively?

Ticket Counter agents often encounter high volumes of customers, especially during peak travel times, which can lead to long lines and time pressure. Managing diverse customer needs, resolving booking issues, and handling last-minute changes or cancellations are typical challenges. Effective communication, staying calm under pressure, and being familiar with the ticketing system are key to managing these situations. Teamwork is also essential, as agents frequently coordinate with other staff to ensure smooth operations.
More about Ticket Counter jobs
What cities are hiring for Ticket Counter jobs? Cities with the most Ticket Counter job openings:
What states have the most Ticket Counter jobs? States with the most job openings for Ticket Counter jobs include:
What job categories do people searching Ticket Counter jobs look for? The top searched job categories for Ticket Counter jobs are:
Ticket Counter jobs near you
Infographic showing various Ticket Counter job openings in the United States as of June 2026, with employment types broken down into 59% Full Time, 35% Part Time, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,364 per year, or $16 per hour.
Customer Service Representative in Dallas Fort Worth Airport (Spanish Speakers Needed!) - $18.50/hr

Customer Service Representative in Dallas Fort Worth Airport (Spanish Speakers Needed!) - $18.50/hr

Hallmark Aviation Services

Dallas, TX • On-site

$18.50/hr

Part-time

Posted 28 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

34th of 53 rated aviation services

Job description


Airline seeking highly skilled customer service agents
SPANISH SPEAKERS NEEDED!
  • Cash handling transactions, manifests, labelling
  • Crew interaction
  • Gate functions
  • Arrival duties
  • Operates computers, printers, & other equipment to enter, access, or manage data and information.
  • Perform a broad range of duties depending on location and service demands while delivering a high quality product
  • Work assignments may involve specific tasks associated with interim postings: at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals, pulling, pushing and moving large bulky items including carts
  • Jet Bridge Driver
  • Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

Required Skills
At least 18yrs old, with a High School Diploma or G.E.D.
English Speaking required.
Basic Math Skills: Adding, Subtracting, Division, and Multiplying.
Common Sense, Organized,
Mental capacity to make quick and rational decisions
Perform a variety of duties at an airport,
Customer contact and Operational services,
Perform a broad range of duties depending on location and service demands while delivering a high-quality product,
Work assignments may involve specific tasks associated with interim postings at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals,
Pulling, pushing and moving large bulky items including carts,
Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items
Lift items up to 70lb
Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures
Effective communication skills and good listening skills
Environmental conditions involve continuous people interaction; fast pace; exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material; heavy crowd activity; working in confined spaces or heights frequently and for extended periods,
Multi-tasking

What Hallmark Aviation Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hallmark Aviation Services logo

About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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