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TMH Behavioral Services

Intake Coordinator

Chicago, IL · On-site

$25 - $30/hr

Import and organize intake documents accurately within TheraNest EHR * Communicate intake status and relevant client information to clinical staff in a timely manner Scheduling Coordination

TMH Behavioral Services

Intake Coordinator

Chicago, IL · Hybrid

$25 - $30/hr

Import and organize intake documents accurately within TheraNest EHR * Communicate intake status and relevant client information to clinical staff in a timely manner Scheduling Coordination

Cotton Funeral

Grief Counselor

Orange, NJ · On-site

Ability to use electronic health record-keeping systems like TheraNest * Strong interpersonal and communication skills, with the ability to offer empathy and support to individuals during difficult ...

Hudson Guild

Clinical Practice Supervisor

Manhattan, NY · On-site

$80K/yr

Utilize the TheraNest/Ensora Health electronic health record system for documentation, supervision, chart oversight, and compliance monitoring. * Ensure clinical charts remain audit-ready through ...

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Theranest information

What is a Theranest job?

A Theranest job typically refers to a role involving the use of TheraNest, a practice management software for mental health professionals. Jobs may include positions such as therapists, billers, or administrative staff who use TheraNest to manage client records, scheduling, billing, and telehealth services. Employers hiring for Theranest-related roles often seek candidates with experience in mental health care and familiarity with electronic health record (EHR) systems.

What are some common daily responsibilities when working as a mental health professional using TheraNest?

When working as a mental health professional using TheraNest, your daily responsibilities may include scheduling and confirming appointments, maintaining accurate clinical notes, managing billing and insurance claims, and communicating with clients through secure portals. You will often collaborate with administrative staff and other clinicians to ensure smooth workflows and comprehensive client care. Familiarity with the TheraNest platform will help you streamline administrative tasks so you can focus more on providing top-quality therapeutic support. Efficient use of the software also supports compliance with healthcare regulations and protects the privacy of client records.

What are the key skills and qualifications needed to thrive in the Theranest position, and why are they important?

TheraNest is not a job title, but rather a popular software platform used by mental health professionals and practices for practice management, scheduling, billing, and client notes. Professionals using TheraNest, such as therapists, counselors, and administrative staff, typically need to be proficient in practice management software, electronic health records, and basic computer literacy. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing client information and coordinating care. Mastery of these competencies ensures efficient workflow, accurate documentation, and high-quality client care within mental health practices.

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What job categories do people searching Theranest jobs look for? The top searched job categories for Theranest jobs are:
Theranest jobs near you

Intake Coordinator

TMH Behavioral Services

Chicago, IL • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

POSITION SUMMARY
The Intake Coordinator serves as the first point of contact for prospective clients and plays a critical role in ensuring a seamless, welcoming, and efficient entry into TMH Behavioral Services. This position manages the full client intake process - from initial inquiry through service placement - and serves as a central hub for scheduling coordination, documentation accuracy, and clinician communication. The ideal candidate is organized, compassionate, detail-oriented, and committed to supporting the communities we serve.
COMPENSATION & BENEFITS
Pay Rate: $25.00 - $30.00 per hour, commensurate with experience
Benefits include:
  • Monthly healthcare stipend of $300.00 to support medical, dental, or vision coverage
  • Paid Time Off (PTO) and vacation time
  • Supportive, mission-driven work environment committed to behavioral health equity

KEY RESPONSIBILITIES
Client Intake Coordination
  • Serve as the primary point of contact for all incoming client inquiries via phone, email, and referral
  • Conduct thorough intake screenings and collect initial client information in accordance with agency standards
  • Schedule clients for IM+CANS (Illinois Medicaid Child and Adolescent Needs and Strengths) assessments
  • Import and organize intake documents accurately within TheraNest EHR
  • Communicate intake status and relevant client information to clinical staff in a timely manner

Scheduling Coordination
  • Maintain and monitor clinician availability schedules on an ongoing basis
  • Coordinate and confirm scheduling between incoming clients and assigned clinicians
  • Update clinician availability in TheraNest on a weekly basis or as changes occur
  • Proactively identify and resolve scheduling conflicts to minimize disruption to client care

Client Flow Monitoring
  • Track client movement through each stage of the intake and assessment process
  • Follow up on outstanding intake steps to ensure timely progression to service delivery
  • Identify and close inactive client records within TheraNest in accordance with agency policy
  • Maintain accurate chart status and flag records requiring clinical review or closure

Intake Documentation & Compliance
  • Ensure all intake documentation is completed accurately and entered into TheraNest within required timeframes
  • Verify completeness of required forms, consents, and screening tools prior to clinician assignment
  • Maintain confidentiality of all client information in compliance with HIPAA and agency policies
  • Support audit readiness by keeping records organized and up to date

QUALIFICATIONS
Required:
  • High school diploma or GED required; Associate's or Bachelor's degree in Human Services, Healthcare Administration, or a related field preferred
  • Minimum 1-2 years of experience in a healthcare, behavioral health, or social services administrative role
  • Proficiency with EHR systems; experience with TheraNest is a strong plus
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to manage multiple priorities simultaneously
  • Demonstrated ability to engage with clients and families from diverse and underresourced backgrounds with empathy and professionalism

Preferred:
  • Experience with Medicaid billing workflows and/or knowledge of IM+CANS assessment processes
  • Familiarity with behavioral health terminology and community mental health settings
  • Bilingual (English/Spanish) a plus

WORK ENVIRONMENT & EXPECTATIONS
  • This is an hybrid position based at TMH Behavioral Services in Chicago, IL
  • Regular interaction with clients, families, clinicians, and leadership
  • Must be able to maintain composure and professionalism in a fast-paced, client-facing environment
  • Commitment to TMH's mission of providing high-quality behavioral health services to underresourced communities

OTHER DUTIES
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Other duties may be assigned as needed to support the operational needs of TMH Behavioral Services.
TMH Behavioral Services is an Equal Opportunity Employer. We are com

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