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The Holiday Inn Express Jobs (NOW HIRING)

Holiday Inn Express

Guest Service Representative

Granger, IN · On-site

$12 - $14.75/hr

Guest Service Representative The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the ...

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The Holiday Inn Express information

What is the Holiday Inn Express?

The Holiday Inn Express is a mid-priced hotel brand owned by InterContinental Hotels Group (IHG). Known for its focus on providing comfortable accommodations and essential amenities, the brand targets both business and leisure travelers who seek value and convenience. Guests can typically expect complimentary breakfast, free Wi-Fi, and straightforward services at locations worldwide. The hotels are designed to offer a simplified, hassle-free stay with modern rooms and helpful staff. With thousands of properties globally, Holiday Inn Express is a popular choice for travelers seeking quality and consistency.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express front desk agent, and why are they important?

To thrive as a Holiday Inn Express Front Desk Agent, you need customer service expertise, basic computer proficiency, and ideally a high school diploma or equivalent. Familiarity with hotel reservation systems such as Opera or OnQ and point-of-sale software is commonly required. Outstanding communication, problem-solving abilities, and a friendly demeanor set top candidates apart. These skills are crucial to ensure smooth guest experiences, efficient operations, and positive brand representation.

What are the typical daily responsibilities of a front desk agent at Holiday Inn Express?

Front desk agents at Holiday Inn Express play a central role in guest satisfaction, handling check-ins and check-outs, answering guest inquiries, and resolving any issues that arise. They are also responsible for managing reservations, coordinating with housekeeping and maintenance teams, and ensuring all guest requests are met promptly. The role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Collaboration with other hotel departments is frequent to ensure smooth operations and a positive guest experience.

What is the difference between The Holiday Inn Express vs The Holiday Inn?

FeatureThe Holiday Inn ExpressThe Holiday Inn
Brand FocusLimited-service hotel chain emphasizing efficiency and valueFull-service hotel offering amenities like restaurants and event spaces
Work EnvironmentFront desk, housekeeping, and maintenance roles in a streamlined settingBroader roles including food service, event planning, and guest services
CredentialsCustomer service skills, hospitality experience, sometimes hospitality certificationsSimilar credentials, often requiring more extensive hospitality or management experience

The Holiday Inn Express primarily focuses on providing quick, efficient service in a limited-service setting, while The Holiday Inn offers a broader range of amenities and services. Both roles require strong customer service skills and hospitality experience, but The Holiday Inn roles may involve more diverse responsibilities.

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Infographic showing various The Holiday Inn Express job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 32% Part Time, and 12% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Housekeeping Manager

Holiday Inn Express & Suites Charlotte Southwest

Charlotte, NC • On-site

$14/hr

Full-time

PTO

Re-posted 13 days ago

Holiday Inn Express rating

5.1

Company rating: 5.1 out of 10

Based on 521 frontline employees who took The Breakroom Quiz

85th of 107 rated hotels

Job description

We're Hiring: Experienced Housekeeping Manager
Holiday Inn Express
Are you a passionate leader who takes pride in delivering exceptional cleanliness and guest satisfaction? We're looking for an experienced Housekeeping Manager to lead our housekeeping team at the Holiday Inn Express.
What We're Looking For:
✨ Previous housekeeping management experience in a hotel is required.
✨ Bilingual in English and Spanish preferred.
✨ Proven ability to train, coach, motivate, and develop a high-performing team.
✨ Strong leadership, organization, and time-management skills.
✨ Commitment to maintaining exceptional cleanliness and brand standards.
✨ Ability to work in a fast-paced environment while leading by example.
Responsibilities:
Lead and supervise the housekeeping department.
️ Ensure guest rooms and public areas consistently exceed cleanliness standards.
Train new team members and provide ongoing coaching and performance feedback.
Create a positive, accountable, and team-oriented work environment.
Manage daily staffing, inspections, inventory, and productivity.
⭐ Deliver an outstanding guest experience through attention to detail and operational excellence.
Why Join Us?
Competitive pay based on experience.
Supportive leadership team.
Opportunities for growth and career advancement.
Be part of a team that values excellence, teamwork, and hospitality.
If you're an experienced Housekeeping Manager who enjoys developing people and creating exceptional guest experiences, we'd love to hear from you! Apply today and become part of the Holiday Inn Express team.

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