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The Holiday Inn Express Jobs (NOW HIRING)

Holiday Inn Express

Guest Service Representative

Granger, IN · On-site

$12 - $14.75/hr

Guest Service Representative The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the ...

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The Holiday Inn Express information

What is The Holiday Inn Express?

The Holiday Inn Express is a mid-priced hotel brand owned by InterContinental Hotels Group (IHG). Known for its focus on providing comfortable accommodations and essential amenities, the brand targets both business and leisure travelers who seek value and convenience. Guests can typically expect complimentary breakfast, free Wi-Fi, and straightforward services at locations worldwide. The hotels are designed to offer a simplified, hassle-free stay with modern rooms and helpful staff. With thousands of properties globally, Holiday Inn Express is a popular choice for travelers seeking quality and consistency.

What are the key skills and qualifications needed to thrive as a Holiday Inn Express Front Desk Agent, and why are they important?

To thrive as a Holiday Inn Express Front Desk Agent, you need customer service expertise, basic computer proficiency, and ideally a high school diploma or equivalent. Familiarity with hotel reservation systems such as Opera or OnQ and point-of-sale software is commonly required. Outstanding communication, problem-solving abilities, and a friendly demeanor set top candidates apart. These skills are crucial to ensure smooth guest experiences, efficient operations, and positive brand representation.

What are the typical daily responsibilities of a front desk agent at Holiday Inn Express?

Front desk agents at Holiday Inn Express play a central role in guest satisfaction, handling check-ins and check-outs, answering guest inquiries, and resolving any issues that arise. They are also responsible for managing reservations, coordinating with housekeeping and maintenance teams, and ensuring all guest requests are met promptly. The role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Collaboration with other hotel departments is frequent to ensure smooth operations and a positive guest experience.

What is the difference between The Holiday Inn Express vs The Holiday Inn?

FeatureThe Holiday Inn ExpressThe Holiday Inn
Brand FocusLimited-service hotel chain emphasizing efficiency and valueFull-service hotel offering amenities like restaurants and event spaces
Work EnvironmentFront desk, housekeeping, and maintenance roles in a streamlined settingBroader roles including food service, event planning, and guest services
CredentialsCustomer service skills, hospitality experience, sometimes hospitality certificationsSimilar credentials, often requiring more extensive hospitality or management experience

The Holiday Inn Express primarily focuses on providing quick, efficient service in a limited-service setting, while The Holiday Inn offers a broader range of amenities and services. Both roles require strong customer service skills and hospitality experience, but The Holiday Inn roles may involve more diverse responsibilities.

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The Holiday Inn Express jobs near you
Infographic showing various The Holiday Inn Express job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, 33% Temporary, and 34% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.
Holiday Inn Express Nashville Downtown - Housekeeper

Holiday Inn Express Nashville Downtown - Housekeeper

Aimbridge Hospitality

Nashville, TN • On-site

$13.50 - $17.50/hr

Full-time

Posted 18 days ago

Be an early applicant

Aimbridge Hospitality rating

5.7

Company rating: 5.7 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

69th of 106 rated hotels

Job description


Join Our Team as a Housekeeper!

As a Housekeeper, youre the heartbeat of our hotel and the secret ingredient behind every sparkling guest experience! If you love making spaces shine and take pride in turning rooms into welcoming retreats, this role was made for you. Your days will be filled with transforming guest rooms into spotless havens, taking on deep-cleaning adventures, and helping keep every corner picture-perfect so each guests stay is unforgettable.

If you get a thrill from seeing freshly made beds, gleaming hallways, and pristine public spacesand you believe friendly service makes all the differenceyoull fit right in with our team. Join us if youre excited to roll up your sleeves, spread a little joy, and help us create a hotel that guests cant wait to return to!

KEY SKILLS/RESPONSIBILITIES

  • Sparkle Squad Duties: Channel your inner sparkle! Transform guest rooms and equipment into spotless sanctuaries. Shine up lobbies, hallways, and restrooms so every corner gleams. From plush carpets to comfy furniture, make it all dazzle. Keep your housekeeping cart loaded like a pro, ready for any adventure. Freshen up beds with crisp linens and restock supplies, making every guest feel at home. Dive into deep cleaning tasksswap AC filters, add a splash of paintso everything stays picture-perfect!
  • Guest Happiness Hero: Be the friendly face guests remember! Spring into action when someone needs a hand and deliver items with a smile. Let your awesome customer service shine through every interaction.
  • Safety Superstars: Be the hotels guardian! Make sure both guests and property stay safe by keeping an eye on sensitive spots. Practice safe work habits so you and your teammates can enjoy a worry-free day.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent preferred.
  • Strong attention to detail and ability to communicate effectively with guests and team members.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:

Whether traveling for business or leisure, rest assured that our guest have made the finest choice in the Holiday Inn Express Nashville Downtown Conf Ctr. We are the largest hotel in the nation boasting 287 guestrooms complete with over 10,000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings and receptions. The Holiday Inn Express Nashville Downtown Conf Ctr is perfectly situated in downtown Nashville within a stones throw of Bridgestone Arena home of the Nashville Predators, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District. Each guest room is equipped with upgraded and enhanced 200mg Wi-Fi access enabling superior fast connectivity, iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown Conf Ctr is one of only three downtown Nashville hotels with a seasonal outdoor pool.


Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

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Benefits

Hours and flexibility

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About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

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