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Text Analytics Jobs (NOW HIRING)

Index Analytics

Senior Data Scientist

Baltimore, MD · On-site +1

$140K - $200K/yr

Proven expertise in NLP and text analytics, including transformer-based architecture (e.g., BERT and related models), embeddings, vector databases, and semantic search systems. * Hands-on experience ...

Jobsbridge

Sr. Big Data Architect

Sunnyvale, CA · On-site

$79 - $105.75/hr

Solid understanding of Big Data concepts - Hadoop and Advanced Analytics, Text Analytics, Machine Learning, etc. Understanding of HDFS, Pig, Hive, Mahout, Hbase, etc. - no development experience ...

Citizens

Head of People Analytics

Stamford, CT · On-site

$205K - $277K/yr

Proficiency in advanced statistical methods, predictive modeling, NLP/text analytics, and visualization tools (Tableau, R, Alteryx). * Knowledge of cloud technologies and progressive analytics ...

Citizens

Head of People Analytics

Westwood, MA · On-site

$205K - $277K/yr

Proficiency in advanced statistical methods, predictive modeling, NLP/text analytics, and visualization tools (Tableau, R, Alteryx). * Knowledge of cloud technologies and progressive analytics ...

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Text Analytics information

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$64.5K

$125.3K

$179K

How much do text analytics jobs pay per year?

As of Sep 10, 2026, the average yearly pay for text analytics in the United States is $125,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $149,000.00 per year, depending on experience, location, and employer.

What is a text analytics?

A Text Analytics job involves extracting meaningful insights from unstructured text data using techniques like Natural Language Processing (NLP), machine learning, and statistical methods. Professionals in this field analyze text from sources such as customer reviews, social media, and documents to identify patterns, sentiment, and trends. Their work helps businesses make data-driven decisions, automate processes, and improve customer experiences. Common responsibilities include text preprocessing, developing models, and visualizing results for stakeholders.

What does a text analytics do?

Professionals in Text Analytics often work on projects such as sentiment analysis, topic modeling, entity recognition, and document classification, drawing insights from unstructured text data. A typical day may involve leveraging machine learning algorithms, cleaning and preprocessing text datasets, and presenting findings to stakeholders via reports or dashboards. Many text analytics specialists collaborate closely with data science teams, software developers, and business analysts to integrate their work into larger products and solutions. These responsibilities not only help organizations better understand customer feedback and market trends but also enable the automation of information extraction and decision-making processes. Over time, excelling in these areas can open doors to senior data science roles, lead analyst positions, or specialized NLP research opportunities.

What are the key skills and qualifications needed to thrive in text analytics?

To thrive in Text Analytics, you need expertise in natural language processing (NLP), data analysis, and strong programming skills in languages such as Python or R, typically supported by a degree in computer science, statistics, or a related field. Familiarity with tools like NLTK, SpaCy, TensorFlow, and data visualization platforms, as well as relevant certifications in data science or machine learning, is highly valued. Critical thinking, communication, and problem-solving abilities help professionals interpret complex textual data and convey insights to diverse audiences. These skills are important because they enable you to extract actionable information from large datasets, drive data-driven decision-making, and support organizational goals efficiently.

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Text Analytics jobs near you
Infographic showing various Text Analytics job openings in the United States as of September 2026, with employment types broken down into 2% Internship, 93% Full Time, 3% Part Time, and 2% Contract. Highlights an 76% Physical, 5% Hybrid, and 19% Remote job distribution, with an average salary of $125,326 per year, or $60.3 per hour.

Member Experience MX Intelligence Analyst

Bethpage, NY • Remote

Bethpage Federal Credit Union
Commercial Banking • 501 - 1,000 employees
Learn more about Bethpage Federal Credit Unionexternal

$31.93 - $38.32/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Key responsibilities

  • Transform member interaction data into actionable insights using advanced analytics, AI-powered tools, and real-time feedback channels.

  • Monitor key member experience indicators and produce insights to guide organizational decision-making and improve member satisfaction.

  • Manage survey programs and synthesize feedback to identify emerging themes and support strategic discussions.

Job description

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Member Experience Intelligence Analyst is responsible for transforming memberinteraction data into actionable intelligence. Using advanced analytics, AIpowered insight tools, and realtime feedback channels, this role helps the organization understand member behavior, identify friction points, and predict needs. The analyst delivers insights that enhance satisfaction, improve operational performance, and strengthen longterm member loyalty.

This position is open to flexible work options including a remote setup.

Core Contributions

  • Experience Data & Insights Development
    • Collect, consolidate, and analyze memberexperience data from digital platforms, survey tools, CRM systems, and operational sources.
    • Use advanced analytical methods—such as segmentation, trend analysis, predictive modeling, and text analytics—to identify patterns and drivers of member satisfaction.
    • Build and maintain dashboards, scorecards, and standardized reporting for stakeholders at all levels.
    • Monitor key memberexperience indicators (e.g., NPS, satisfaction, effort, digital engagement) and produce insights that guide organizational decisionmaking.
  • Advanced Analytics & Insight Generation
    • Apply AIenhanced analytics (including sentiment analysis, text analytics, and predictive modeling) to uncover key drivers of member experience issues.
    • Identify emerging friction points across onboarding, lending, digital banking, and service interactions.
    • Build dashboards and intelligence reports that translate complex data into clear, actionable findings.
  • Voice of the Member Intelligence (VoM)
    • Manage survey programs and structured feedback channels, ensuring representative sampling, clear measurement, and meaningful insight capture.
    • Synthesize openended feedback, comments, and written input to identify emerging themes and member expectations.
    • Prepare comprehensive insights summaries to support strategic discussions, board meetings and organizational planning.
  • Strategy, Collaboration & Change Enablement
    • Present analytical findings to leaders in a clear, compelling, and actionable format.
    • Collaborate with crossfunctional teams—such as Digital Experience, Marketing, Operations, Member Solutions, Compliance, and Product—to align insights with organizational goals.
    • Recommend and support pilots, tests, or targeted initiatives designed to improve the member experience.
    • Track and report on the impact and outcomes of implemented improvements.

Assets You Will Bring

  • Bachelor’s Degree in Data Analytics, Business, Behavioral Science, Statistics or a related field or equivalent experience.
  • 2–5 years of experience in data analytics, customer/member experience, strategy, business intelligence, or a related field.
  • Experience with visualization and analytics tools (Power BI, Tableau, Excel, SQL preferred).

  • Computer Skills: Microsoft Office Suite(Word, PowerPoint, Outlook, Teams with advanced Excel), BI Tools(Power BI, Tableau or SQL) Qualtrics, Medallia, CRM or similar platforms are preferred.

The expected salary for this position is $31.93 to $38.32 per hour. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

#LI-Remote #LP

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

  • Competitive 401k
  • Tuition reimbursement
  • Flexible work options
  • Volunteer opportunities
  • Water Cooler Chats with executive teammates
  • Clubs & Sports
  • Food truck days

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

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