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Text Analytics Jobs (NOW HIRING)

NICE

Director, Business Consulting, VRS, CX

Domain-Specific Business Consulting - Managing consultants who lead initiatives for Interaction/Speech/Text Analytics, Quality and Feedback Management to maximize efficiency and CX impact. * Manage ...

Mindlance

Data Scientist

San Francisco, CA · On-site

... text analytics. • Predictive models to improve advertiser campaign performance • Machine learning models for categorizing web pages and content • Fraud detection & automated ranking content ...

Mindlance

Data Scientist

San Francisco, CA · On-site

... text analytics • Predictive models to improve advertiser campaign performance • Machine learning models for categorizing web pages and content • Fraud detection & automated ranking content ...

USfalcon, Inc.

Data Scientist, Craftsman

Omaha, NE

Develop and deploy analytics solutions incorporating LLM usage, natural language processing, and text analytics. * Apply MAVEN Smart Systems to support automated decision-making, intelligent ...

USfalcon

Data Scientist, Craftsman

Fort Wayne, IN · On-site

Develop and deploy analytics solutions incorporating LLM usage, natural language processing, and text analytics. * Apply MAVEN Smart Systems to support automated decision-making, intelligent ...

Garrettgp

Data Scientist - JETARS

Fort Wayne, IN · On-site

Develop and deploy analytics solutions incorporating LLM usage, natural language processing, and text analytics. * Apply MAVEN Smart Systems to support automated decision-making, intelligent ...

USfalcon

Data Scientist, Craftsman

Omaha, NE · On-site

Develop and deploy analytics solutions incorporating LLM usage, natural language processing, and text analytics. * Apply MAVEN Smart Systems to support automated decision-making, intelligent ...

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Text Analytics information

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$64.5K

$125.3K

$179K

How much do text analytics jobs pay per year?

As of Sep 10, 2026, the average yearly pay for text analytics in the United States is $125,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $149,000.00 per year, depending on experience, location, and employer.

What is a text analytics?

A Text Analytics job involves extracting meaningful insights from unstructured text data using techniques like Natural Language Processing (NLP), machine learning, and statistical methods. Professionals in this field analyze text from sources such as customer reviews, social media, and documents to identify patterns, sentiment, and trends. Their work helps businesses make data-driven decisions, automate processes, and improve customer experiences. Common responsibilities include text preprocessing, developing models, and visualizing results for stakeholders.

What does a text analytics do?

Professionals in Text Analytics often work on projects such as sentiment analysis, topic modeling, entity recognition, and document classification, drawing insights from unstructured text data. A typical day may involve leveraging machine learning algorithms, cleaning and preprocessing text datasets, and presenting findings to stakeholders via reports or dashboards. Many text analytics specialists collaborate closely with data science teams, software developers, and business analysts to integrate their work into larger products and solutions. These responsibilities not only help organizations better understand customer feedback and market trends but also enable the automation of information extraction and decision-making processes. Over time, excelling in these areas can open doors to senior data science roles, lead analyst positions, or specialized NLP research opportunities.

What are the key skills and qualifications needed to thrive in text analytics?

To thrive in Text Analytics, you need expertise in natural language processing (NLP), data analysis, and strong programming skills in languages such as Python or R, typically supported by a degree in computer science, statistics, or a related field. Familiarity with tools like NLTK, SpaCy, TensorFlow, and data visualization platforms, as well as relevant certifications in data science or machine learning, is highly valued. Critical thinking, communication, and problem-solving abilities help professionals interpret complex textual data and convey insights to diverse audiences. These skills are important because they enable you to extract actionable information from large datasets, drive data-driven decision-making, and support organizational goals efficiently.

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Infographic showing various Text Analytics job openings in the United States as of September 2026, with employment types broken down into 2% Internship, 93% Full Time, 3% Part Time, and 2% Contract. Highlights an 76% Physical, 5% Hybrid, and 19% Remote job distribution, with an average salary of $125,326 per year, or $60.3 per hour.

Director, Business Consulting, VRS, CX

Remote

NICE
See more jobs at NICEexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Director of Value Realization Services (VRS) is an experienced leader responsible for ensuring customers achieve measurable business value and ROI from their NICE solutions, specifically Quality, (Interaction / Speech / Text) Analytics and AI-driven capabilities. This role oversees a team of business consultants and application consultants who drive customer transformation, solution adoption, operational improvements, change, governance, and data-based decision-making across the contact center CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and operational knowledge to guide enterprises through modern CX strategies, ensuring AI, Analytics, Coaching and Quality work together to deliver meaningful outcomes.
Core Pillars of Responsibility for this role
  • Strategic Consulting & Advisory Services - Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their NICE solutions (quality, Interaction/Text/Speech Analytics and related solutions) and achieve business outcomes.
  • Domain-Specific Business Consulting - Managing consultants who lead initiatives for Interaction/Speech/Text Analytics, Quality and Feedback Management to maximize efficiency and CX impact.
  • Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals.
  • Committed to delivering exceptional customer outcomes through the strategic implementation and evolution of NiCE solutions.

Key Responsibilities
  • Lead and grow a high-performing consulting organization. Drive consulting Delivery Excellence.
  • Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value.
  • Ensure consultants drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI.
  • Drive operational excellence across the organization by establishing a process-driven culture focused on measurable outcomes.
  • Oversee daily operations and execution, ensuring the consistent delivery of key performance indicators (KPIs) and consulting metrics.
  • Translate high-level strategy into structured, repeatable processes that advance organization-wide goals in a scalable manner.
  • Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives.
  • Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals.
  • Proactive, hands on management of team.
  • Collaborate with Sales, Product, Engineering, Marketing, and Customer Success to align strategies and ensure field readiness.
  • Represent VRS in executive briefings, customer forums, and market-facing events.

Qualifications & Experience
  • 12+ years of experience in consulting, CX strategy, contact center transformation, organizational change management within enterprise software/SaaS.
  • Proven success leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions.
  • Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.
  • Strong business, financial, operational acumen, including managing P&L
  • Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.
  • Familiarity with NICE CXone, Enlighten Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required.
  • Expertise in Interaction / Speech / Text analytics and quality management.
  • MBA or advanced degree in Business, Analytics, Data Strategy, or a related field.

Attributes
  • Strategic thinker who integrates advanced capabilities-including AI-into broader CX, operational, and change management models.
  • Excellent communicator with exceptional executive presence.
  • Innovative, adaptable, and passionate about customer success, measurable value, and transformation leadership.

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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