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Student Services Director - DRS & Testing
Job ID: 322783
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$84,346 - $109,650/annually DOE
Grade
121
Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
10 Colleges. Unlimited Opportunities.
The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.
We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.
We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.
We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.
Join us in making a real difference in the lives of over 140,000 college students each year.
Campus Statement
Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at https://www.mesacc.edu/.
Benefits
Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• 
  Sight-On-Site Eye Care Services
  
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary
The Office of Disability Resource Services at Mesa Community College (MCC) is responsible for coordinating and leading compliance with the Americans with Disabilities Act regarding accommodations for students with disabilities. The department is responsible for providing all accommodations in multiple learning environments: such as physical and virtual classrooms, testing services, and any co-curricular sites, i.e., internships, externships, student teaching, events, etc. The institution is required by federal legislation, Americans with Disabilities Act Amendments Act (ADAAA) and Section 504 to provide services specifically outlined as accommodations for students with disabilities. DRS supports an exam administration center and additional departmental team members include Access Specialists, Alternative Format coordinators, and Deaf and hard of hearing services (DHH), which provides accommodations, interpreters, closed-captions, support, and communication access for the DHH population at MCC. Mesa Community College invites applications for a seasoned, dynamic, innovative, and accomplished change management leader to serve as the Director for Disability Resource Services.
The incumbent will possess an advanced skill set to include: leadership knowledge, philosophy, and experience, high-level critical thinking and effective problem solving; strategies for continuous quality program improvement and personnel development; quickly adaptable to a fast-paced and ever-changing environment; effective written, verbal, and interpersonal skills. The position will oversee the administration and coordination of daily operations (including personnel, service delivery, programming, budget, and outreach) and administrative functions for student accommodation processes and student academic testing services. The incumbent will coordinate and provide overall policy management regarding ADA accessibility standards and ensure students disclosing a disability are provided reasonable programmatic and physical access accommodations to programs at MCC as mandated by Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and amendments to ADA. This individual acts as an advisory contact to ensure access, reasonable accommodations, and identify campus policies and practices that may negatively impact disabled individuals. The Director will also provide training and consultation, participate in grant-writing, and represent DRS on various projects and institutional committees (i.e., Behavioral Intervention Team, college enrollment management, compliance, etc.). In addition, the Director is also trained and serves as a Title IX investigator.
The position is responsible for strategic operations and provides vision, leadership, departmental oversight, while acting as a campus and community resource to inspire progressive thinking about disability and accessibility, as well as ensure equal access and institutional compliance with federal and state statutes for students, guests, and visitors. The Director offers guidance and direction to faculty and staff as it relates to their work with students with disabilities in their classes and programs.
Primary responsibilities include but are not limited to: campus compliance with federal, state, and local laws and policies, oversight of reasonable accommodation determinations; oversees and responds to and accurately and effectively resolves difficult or complex inquiries, requests and departmental complaints; coordination of the delivery and application of learning strategies to promote successful integration of students with disabilities; program development; technical support; operational assistance; environmental adaptations; and provide information to prospective students and educators regarding services for students with disabilities. The Director counsels and facilitates an interactive process with Student Affairs, campus leadership, faculty and staff on disability-related matters to solve access and disability-related student accommodation concerns across the disability spectrum.
DRS is organized in the Division of Student Affairs. Reporting to the Dean, Student Development, the Director serves on the Student Affairs leadership team and to promote successful integration of students with disabilities within the college environment. The Director provides needs assessments; interprets documentation to determine reasonable and appropriate accommodations; coordinates the application of learning strategies, environmental adaptations, auxiliary aides, referrals, and provision of accommodations in accordance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. The Director assumes responsibilities, with guidance from the Dean for the development and implementation of program goals, policies, and procedures that affect operations and curricular and co-curricular accessibility for current and prospective students with disabilities. An integral player in the Division, works closely with departments such as Academic Affairs, Veteran Services, Career Services, Student Conduct, Student Life, etc.
In summary, this position requires seasoned leadership and specialized experience providing accommodations in an educational setting (preferably higher education setting) to students with various physical and non-physical disabilities. This position is responsible for assisting the Dean, Student Support Services and working collaboratively across divisions and colleges to ensure institutional compliance with the provisions of the Americans with Disabilities Act and Sections 504 of the Rehabilitation Act; coordinating appropriate accommodations for students with disabilities, promoting disability awareness to include: professional development and outreach to faculty and staff, and coordinating department staff activities and functions. The Director will support and implement the vision, mission, and values of Mesa Community College.
Essential Functions
45% Leadership: Oversee and direct strategic planning, development, implementation, and evaluation of all DRS operations (including personnel, service delivery, programming, budget, and outreach) at two campus locations, as well as administrative functions for student accommodation processes and student academic testing services. Direct legally mandated academic accommodations and support services for students with disabilities in order to ensure equal access as per Section 504 of the Rehabilitation Act and the American with Disabilities Amendments Act. Mediate and address conflict with faculty/staff disability-related grievances regarding accommodations and/or accommodation implementation. Respond to and resolve difficult or complex inquiries, requests, and complaints. Collaborate with campus partners and external organizations to enhance support services and resources available to students. Evaluate and conduct routine program health assessments to determine relevance and effectiveness of departmental, processes, procedures, practices, services, materials, and technology for disabled students. Develop effective enrollment management strategies to engage, recruit, and retain students. Create effective and efficient tracking, monitoring, and recording systems to document student status. Interpret data to understand, assess, and advocate for student/departmental needs. Prepare reports and documentation as required for compliance and institutional purposes. Respond to inquiries requiring detailed knowledge of policies and procedures. Serve as an investigator in Title IX and other complaint procedures. Implement and maintain high standard routine practices to hire, supervise, evaluate, and train staff. Serve as an active member of the Student Affairs Managers Team, Disability Managers Council, Behavioral Intervention Team, etc. Engage in professional development opportunities to enhance skills and knowledge in-person, across the Maricopa Colleges, and/or virtually. Remain informed about current trends, research, and best practices in the field of disability services. Develop and maintain awareness of technological supports for students with disabilities.
45% Compliance: Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations/laws/policies and regulations such as Section 504 of the Rehabilitation Act and the American with Disabilities Act (ADA) and the ADA Amendments Act. Implement reasonable and appropriate accommodations based on documentation of disability provided by qualified diagnosticians; evaluate medical and other documentation to determine qualifying status of students with disabilities requesting reasonable accommodations. Provide reasonable accommodations, support services and auxiliary aids. Work closely with faculty/staff at both MCC campus locations to ensure administration of accommodations in a timely, appropriate, and efficient manner. Utilize DRS systems to effectively monitor student accommodations and communicate with students/ faculty. Maintain student confidentiality and prepare reports and documentation as required for compliance and institutional purposes. Ensure students' equal access to MCC's curricular and co-curricular activities. Consult with on- and off-campus medical, psychological, technology, and disability determination professionals in the review of student documentation as appropriate. Support a caseload of students and counsel them to better understand their disabilities and their MCC experience. Problem-solve and potentially refine strategies, assistive technologies, and/or reasonable accommodations. Connect students with relevant on- and off-campus resources and offer guidance and support in navigating dynamic, fast-paced learning environments. Embed learning opportunities to develop student self-advocacy skills and foster autonomy. Maintain accurate and confidential records of student requests, determinations, interactions, accommodations,