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Temporary Call Center Supervisor Jobs (NOW HIRING)

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Temporary Call Center Supervisor information

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$63.8K

$109.5K

How much do temporary call center supervisor jobs pay per year?

As of Jul 24, 2026, the average yearly pay for temporary call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Temporary Call Center Supervisor, and why are they important?

To thrive as a Temporary Call Center Supervisor, you need experience in customer service, team leadership, and a solid understanding of call center operations, often supported by prior supervisory roles or relevant certifications. Familiarity with call management software, CRM systems, and workforce scheduling tools is typically required. Strong communication, conflict resolution, and motivational skills help you guide and inspire your team effectively, even within a short timeframe. These skills ensure smooth operations, high team performance, and continued customer satisfaction during transitional or peak periods.

What is the difference between Temporary Call Center Supervisor vs Customer Service Representative?

AspectTemporary Call Center SupervisorCustomer Service Representative
CredentialsExperience in call center operations, leadership skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall center management, team oversightCustomer support, inbound/outbound calls
Employer & Industry UsageCall centers, customer service firmsRetail, telecom, service industries
Common Search & ComparisonFocus on supervision and team managementFocus on direct customer interaction

The Temporary Call Center Supervisor oversees team performance and manages call center operations, requiring leadership experience. In contrast, Customer Service Representatives handle customer inquiries directly, focusing on communication skills. While both roles work in call centers, supervisors manage teams, whereas representatives focus on customer support.

What does a Temporary Call Center Supervisor do?

A Temporary Call Center Supervisor oversees the daily operations of a call center team for a limited period, such as during busy seasons or to cover for another supervisor. Their responsibilities include managing staff schedules, monitoring call quality, providing coaching and feedback to agents, and ensuring that performance targets are met. They also handle escalated customer issues and report on team metrics to higher management. The 'temporary' aspect means the position is not permanent and may last from a few weeks to several months depending on organizational needs.

What are some common challenges faced by a Temporary Call Center Supervisor, and how can they be effectively managed?

As a Temporary Call Center Supervisor, one common challenge is quickly adapting to the company’s policies, culture, and team dynamics within a limited timeframe. Additionally, you may need to address high call volumes or fluctuating staff availability. Effective management involves strong communication, rapidly building rapport with agents, and leveraging existing data and reporting tools to identify performance issues. Proactive problem-solving and flexibility are essential for maintaining service levels and supporting your team during your temporary assignment.
What cities are hiring for Temporary Call Center Supervisor jobs? Cities with the most Temporary Call Center Supervisor job openings:
What are the most commonly searched types of Call Center Supervisor jobs? The most popular types of Call Center Supervisor jobs are:
What states have the most Temporary Call Center Supervisor jobs? States with the most job openings for Temporary Call Center Supervisor jobs include:
Temporary Call Center Supervisor jobs near you

Call Center Supervisor

Bestway Rental, Inc.

Richardson, TX • On-site

$18 - $20/hr

Full-time

Posted 7 days ago

Job description

Summary / Objective
The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs.
Essential Functions
  • Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals.

  • Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President's Executive Assistant.

  • Able to direct team members and customers to the appropriate resources.

  • Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs.

  • Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker's transcript and assign training when requested.

  • Provide customers inquiring on Bestway's website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery

  • Able to look-up and create customer information in the High Touch system.

  • Able to handle customer opportunities and direct to the appropriate individual for handling.

  • Provides assistance to customer inquiring about Bestway's credit reporting.

  • Competent in explaining Bestway's program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway's sales program.

  • Work charged-off accounts of stores with excessive charge-offs.

  • Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador.

  • Assist with other corporate projects as needed or assigned.

Competencies
  • Outstanding customer service and interpersonal skills
  • Highly organized and detail-oriented
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Good verbal and written communication skills
  • Positive and outgoing with an upbeat personality
  • Able to work independently with minimum guidance
  • Capable of supervising and scheduling the work of others
  • Dependable
  • Focuses on new technologies and stays Current with industry information
  • Ability to thrive in a fast-paced environment with change
  • Must be able to prioritize efficiently and effectively
  • Experience in the retail industry sector with related RTO industry a plus
  • Able to type 25+ wpm
  • Competent in using Microsoft Office Suite

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday,
8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard.
Hourly Pay Scale
The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience.
The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!
  • Caring
  • Integrity
  • Servant Leadership
  • Ownership
  • Fun

Apply